Summary
Overview
Work History
Education
Skills
Timeline
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Vinetia Forrest

Temple Hills

Summary

Customer-focused call center agent with 9+ years of experience managing high-volume calls and delivering seamless one-call resolutions. After taking two years off to care for my mother due to health issues, I’m eager to re-enter the workforce and bring my strong problem-solving, multitasking, and client service skills to a new role. Known for clear communication, attention to detail, and a commitment to client satisfaction, with a proven track record of exceeding performance metrics in fast-paced, high-pressure environments.

Overview

9
9
years of professional experience

Work History

Sales Generation Associate

SinglePlatform
12.2020 - 01.2023
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Answered inbound inquiries and conducted proactive outreach to sell an online menu publishing system
  • Assisted restaurants in streamlining their digital presence with easy menu updates across platforms like their website, Yelp, TripAdvisor, and OpenTable
  • Built strong client relationships by leveraging in-depth product knowledge to highlight system benefits
  • Closed sales by demonstrating the value of the service, boosting visibility and engagement for clients

Real Estate Agent

REAL NY
05.2018 - 12.2019
  • Communicated with clients to understand property needs and preferences.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Advertised client properties through websites, social media, and real estate guides.

Account Manager

Commonlook
06.2016 - 05.2018
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Sales Representative

Zippy Shell USA
02.2014 - 05.2016
  • Handled incoming calls to inform customers about moving services and assist with scheduling
  • Upsold additional services and options to enhance customers' moving experiences
  • Conducted follow-up cold calls to re-engage previous inquiries, converting interest into bookings
  • Demonstrated strong communication and customer service skills to ensure client satisfaction
  • Consistently drove sales through proactive engagement and a customer-focused approach

Education

Economics Major

St. Johns University - New York, NY
New York
05-2013

High School Diploma -

Tuscarora High School
Frederick
05-2011

Skills

    Clear interpersonal communication

    Telemarketing proficiency

    Upselling & Cross-selling

    Time Management

    Team Collaboration

    Tech savvy

    Strong interpersonal skills

    Proactive and self-motivated

    Exceptional organizational skills

Timeline

Sales Generation Associate

SinglePlatform
12.2020 - 01.2023

Real Estate Agent

REAL NY
05.2018 - 12.2019

Account Manager

Commonlook
06.2016 - 05.2018

Sales Representative

Zippy Shell USA
02.2014 - 05.2016

Economics Major

St. Johns University - New York, NY

High School Diploma -

Tuscarora High School

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Vinetia Forrest