Viorica Verdes
Chişinău
Summary
Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Passionate with clients to determine requirements and provide excellent service.
Proven success in building and maintaining strong customer relationships, ensuring satisfaction and loyalty.
Skilled in leading high-performing teams, fostering collaboration, and achieving shared goals.
Demonstrated ability to analyze complex issues and implement effective solutions, enhancing overall business performance.
Exceptional verbal and written communication skills, facilitating clear and concise interaction with both customers and team members.
I am genuinely motivated to build stronger connections and contribute to the continued success of your company.
I look forward to the possibility of discussing in more detail how my skills align with your company's vision during an interview.
Thank you for considering my application. I am enthusiastic about the chance to bring my passion and expertise to your dynamic team.
Overview
9
9
years of professional experience
Work History
Receptionist & Assistant Manager
Manicomio City
London
01.2023 - 03.2025
- Customer Service: Provided exceptional customer service to patrons, welcoming them warmly and ensuring a positive dining experience.
- Reception & Bookings: Managed front-of-house operations, including greeting guests, answering inquiries, and managing reservations.
- Order Coordination: Assisted with order processing, coordinating with kitchen staff to ensure timely service and a high-quality dining experience.
- Administrative Support: Performed clerical tasks such as data entry, handling customer inquiries, and updating reservation logs.
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
- Welcomed guests and clients in friendly, positive manner.
- Processed and distributed incoming correspondence to relevant staff, facilitating team communication.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Captured and processed client information, entering data into online systems for wider company use.
- Organised and updated weekly schedules and monthly calendar obligations for various levels of management and junior staff.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Collaborated effectively with customers and staff to maintain smooth-running company operations.
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Coordinated meeting room bookings, organising schedules to avoid conflicts and enhance productivity.
- Processed credit card orders and reconciled receipts against credit card statements to support month-end closing.
- Coordinated complex schedules for training events and recruitment fairs.
- Updated visitor logs and security badges accurately, adhering to security protocols to ensure safety.
- Coordinated travel arrangements for staff, including transportation and accommodation for business trips.
- Delivered comprehensive induction tours for new employees, familiarising them with office facilities and procedures.
- Organised courier services for urgent document delivery, ensuring secure and timely dispatch and receipt.
- Helped to enforce policies and procedures, proactively addressing issues with management.
- Monitored company compliance with regulatory standards and liaised with external agencies to support audits and certifications.
- Managed appointment scheduling for senior management, optimising their calendars for productivity and engagement.
- Processed incoming and outgoing post, ensuring timely distribution and collection for operational efficiency.
- Monitored and reconciled department expenditures for month-end expense reports.
- Managed incoming calls efficiently, redirecting to appropriate departments to streamline communication.
- Facilitated smooth check-in and check-out for guests, maintaining high levels of customer satisfaction.
- Maintained a tidy and welcoming reception area, upholding company standards for cleanliness.
- Handled database updates and digital file management aligned with data security and integrity requirements.
- Responded to email inquiries promptly, delivering clear and concise information to address queries.
- Received and dispersed incoming mail and correspondence, shipping outgoing items daily.
- Kept reception well-stocked with reading materials, informational pamphlets and important forms.
Reception Assistant
Mayfair Chippy
London
01.2022 - 01.2023
- Front Desk Operations: Managed the reception area, welcoming guests, handling bookings, and answering calls in a fast-paced environment.
- Customer Interaction: Ensured customer needs were met with professionalism, assisting with inquiries, resolving concerns, and enhancing guest satisfaction.
- Billing and Payments: Handled payment transactions, processed bills, and assisted with cash handling and reconciliations.
- Administrative Duties: Supported the team with record-keeping, managing correspondence, and maintaining an organized and clean front desk area.
- Compiled and submitted reports on reception activities, providing valuable feedback to management.
- Facilitated communication between departments, improving efficiency and interdepartmental collaboration.
- Implemented changes to reception processes, improving workflow and visitor experience based on feedback.
- Offered refreshments to visitors, creating a welcoming environment and enhancing guest experience.
- Supported health and safety initiatives, conducting regular checks to maintain a safe environment for everyone.
- Coordinated meeting room bookings, preparing spaces in advance for meetings, conferences, and events.
- Contributed to team meetings, sharing insights on reception procedures and suggesting improvements.
- Welcomed visitors at the front desk, providing immediate assistance and directing them to appropriate contacts.
- Addressed visitor inquiries with accurate information, enhancing customer service and satisfaction.
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
- Managed appointment scheduling for senior management, optimising their calendars for productivity and engagement.
- Managed incoming calls efficiently, redirecting to appropriate departments to streamline communication.
- Processed credit card orders and reconciled receipts against credit card statements to support month-end closing.
- Booked conference rooms and meeting spaces, coordinating supplies and catering for company events.
- Troubleshot minor technical issues with office equipment, reducing downtime and maintaining operational efficiency.
- Facilitated smooth check-in and check-out for guests, maintaining high levels of customer satisfaction.
- Trained new reception staff, sharing best practices and company policies to maintain service standards.
- Enforced strong security processes by updating daily logs and tracking visitors.
- Received and dispersed incoming mail and correspondence, shipping outgoing items daily.
- Kept reception well-stocked with reading materials, informational pamphlets and important forms.
- Supported guests with immediate, knowledgeable assistance for diverse needs.
Receptionist & Administrative Assistant
Cristal Palace
London
01.2020 - 01.2022
- Client Relations: Served as the primary contact for clients and visitors, managing front desk duties and maintaining a welcoming atmosphere.
- Scheduling & Calendar Management: Organized appointments, scheduled meetings, and managed multiple calendars for staff members.
- Data Management: Entered client information into the system, maintained files, and ensured accurate data entry and record-keeping.
- Mail Handling: Sorted and distributed incoming mail, managed outgoing correspondence, and coordinated with couriers.
- General Administration: Assisted with general office tasks, including filing, document scanning, and ordering supplies to support daily operations.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
- Directed clerical tasks, including copying, faxing and file management.
- Monitored office supplies inventory, placing orders before stock depletion to avoid disruptions.
- Implemented feedback mechanisms for visitors, collecting insights to improve reception services continually.
- Compiled daily reports on reception activities, highlighting key occurrences and visitor numbers for management review.
- Managed incoming calls efficiently, redirecting to appropriate departments to streamline communication.
Import Clerck
W.E Deane
London
01.2016 - 01.2020
- Logistics Support: Assisted in the import process, managing documentation and ensuring accurate records for incoming goods.
- Customs & Compliance: Coordinated with customs agents to ensure timely and compliant import of goods, preparing documentation and assisting with necessary paperwork.
- Data Entry: Accurately entered shipment details and maintained updated records in the company database.
- Team Collaboration: Worked closely with logistics and warehouse teams to streamline the import process and resolve any issues with incoming shipments.
- Organised and filed import records in accordance with legal and company requirements.
- Negotiated rates with carriers and service providers to reduce costs and improve margins.
Education
Law
University of European Study
Chișinău05-2016
Skills
- Teamwork Skills
- Critical Thinking
- Team Player
- Excellent Customer Service Skills
- Analytical Skills
- Excellent Communication Skills
- Effective Time Management
- Analytical Thinking
- Hobbies
- Volunteering
- Sport
- Reading
- Blogging
- Photographer
- Family
- Well-organised
- Strong work ethic
- Time management
- Quick learner
- Active listening
Custom
- Romanian
- English
- Russian
- Portuguese
Languages
English
Beginner
A1
Timeline
Receptionist & Assistant Manager
Manicomio City
01.2023 - 03.2025
Reception Assistant
Mayfair Chippy
01.2022 - 01.2023
Receptionist & Administrative Assistant
Cristal Palace
01.2020 - 01.2022
Import Clerck
W.E Deane
01.2016 - 01.2020
Law
University of European Study