Virginia Rutherford-Hall
Bowie
Summary
I have dynamic customer skills. Poised, personable and dedicated to team driven environment. Known for unwavering focus on client satisfaction and consistently achieving sales targets. Valued for collaborative approach and adaptability in dynamic environments, with strong analytical and communication skills. Utilizes strategic sales techniques to match clients with suitable option plans. Track record of effective risk assessment and customer relationship management.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Life Insurance Agent
World Financial Group
02.2025 - Current
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
Sales Associate
Crate and Barrel
01.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Client Success Advisor
WealthyU
03.2021 - 01.2023
- Greeted customers and clients to create a welcoming atmosphere. Assisted with contacting customers to explain new marketing campaigns.
- Maintain student database and electronic records for each student contact.
- Assisted team with operation policies and procedures to drive services.
- Consistently exceeded performance targets by maintaining a proactive approach towards client account management.
- Assisted clients in achieving their goals by developing customized success plans and monitoring progress.
Life Insurance Agent
Primerica
02.2021 - 01.2023
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Provided coverage options information to assist clients in protecting assests.
- Conducted thorough risk assessments on potential clients, accurately determining appropriate policy rates and terms.
- Increased client satisfaction by providing personalized and knowledgeable life insurance consultations.
Flight Attendant
United Airlines
03.1996 - 09.2021
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Education
No Degree - Theology
Harty Bible School
Pittsburgh, PABachelor of Science - Business Administration
Strayer University
Bowie, MD06-2027
Skills
- Leadership communications
- Marketing expertise
- Call center processes and operations
- Client account management
- Administrative abilities
- Excellent Written and Oral Communication skills
Certification
- Religious Education, Certification 1980-1984
Timeline
Life Insurance Agent
World Financial Group
02.2025 - Current
Sales Associate
Crate and Barrel
01.2023 - Current
Client Success Advisor
WealthyU
03.2021 - 01.2023
Life Insurance Agent
Primerica
02.2021 - 01.2023
Flight Attendant
United Airlines
03.1996 - 09.2021
No Degree - Theology
Harty Bible School
Bachelor of Science - Business Administration
Strayer University
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