Summary
Overview
Work History
Education
Skills
Timeline
Generic

Virginia Tressler

Grantsville

Summary

Dynamic correctional officer with extensive experience at WCI Western Maryland Correction Facility, adept at crisis management and conflict resolution. Successfully reduced contraband incidents through vigilant monitoring and effective search procedures. Recognized for fostering positive relationships with inmates, enhancing facility safety, and ensuring compliance with regulations. First aid and CPR certified.

Experienced with maintaining security and control within correctional facilities. Utilizes conflict resolution and de-escalation techniques to manage inmate behavior effectively. Strong understanding of legal and ethical standards, ensuring compliance and safety.

Professional with strong background in maintaining safety and security within facilities. Skilled in crisis management, conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication, with keen observational skills and strong sense of integrity.

Knowledgeable with a solid background managing inmate populations and maintaining security protocols. Demonstrated ability to handle high-pressure situations and resolve conflicts efficiently. Proven skills in communication and teamwork, consistently ensuring safe environment for staff and inmates.

Hardworking skilled in managing correctional functions and monitoring inmate behavior. Employs sound judgment and verbal de-escalation tactics to maintain order and prohibit dangerous situations. Skillfully detects contraband during cell searches.

Correctional Officer history in corrections with superior record of defusing high-pressure situations with sound judgment and successful conflict resolution skills. Monitors and manages inmate behavior with focus maintaining order and proactively addressing potential conflicts.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

37
37
years of professional experience

Work History

Correctional Officer

WCI Western Maryland Correction Facility
11.2024 - 04.2025
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
  • Enhanced facility security by conducting regular inspections and addressing potential risks.
  • Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
  • Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
  • Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
  • Observed behavior of residents individually and in groups.
  • Completed intake paperwork, fingerprints, and searches.
  • Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
  • Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
  • Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
  • Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
  • Interviewed inmates to obtain information and assess needs.
  • Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
  • Contributed to policy development, ensuring alignment with best practices in corrections management.
  • Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.
  • Assisted in crisis negotiations, preventing escalations and ensuring safety of inmates and staff.
  • Mitigated potential security breaches with vigilant contraband detection practices.
  • Maintained detailed records of inmate behavior and activity, contributing to facility security.
  • Enhanced facility safety by conducting regular and thorough cell inspections.
  • Streamlined inmate check-in and processing, increasing efficiency.
  • Cultivated positive relations with inmates, reducing tensions and promoting safer environment.
  • Monitored surveillance equipment to detect and prevent unauthorized activities.
  • Ensured security of facility perimeter by conducting routine patrols.
  • Bolstered team morale and cooperation through effective leadership and communication.
  • Reduced inmate altercations through proactive conflict resolution strategies.
  • Promoted inmate welfare by monitoring and addressing health concerns promptly.
  • Supported reentry programs that prepared inmates for successful integration into society.
  • Fostered supportive environment for inmate rehabilitation with educational and vocational training programs.
  • Facilitated effective emergency response drills, preparing staff for potential crises.
  • Enhanced staff training programs, leading to improved operational standards.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Enforced rules and regulations to maintain order among inmates.
  • Prepared reports to document incidents and violations.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Conducted security checks of inmates and living areas.
  • Supervised inmates during meals, recreation and other activities.
  • Documented inmate behavior and activities in logbooks.
  • Assisted in intake and release of inmates.
  • Provided assistance and guidance to inmates regarding daily activities.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Interviewed inmates to obtain information and evidence.
  • Responded to inquiries from inmates and other members of public.
  • Received and inspected mail, property, and funds from visitors on behalf of designated inmates.

Juvenile Correctional Officer

DJS Department of Juvenile Services
04.2019 - 08.2024
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
  • Improved facility safety by conducting thorough and consistent security checks.
  • Developed rapport with offenders, fostering positive relationships to support rehabilitation efforts.
  • Led recreational activities that fostered teamwork, communication skills, and physical fitness among residents.
  • Documented daily activities and progress reports, ensuring accurate record-keeping for each resident''s file.
  • Served as a positive role model by demonstrating strong work ethic, integrity, and respect towards others within the correctional setting.
  • Maintained a secure environment for juvenile offenders with diligent monitoring and supervision.
  • Collaborated with multidisciplinary teams for comprehensive case management and offender assessment.
  • Supervised youth's daily activities for school, meals, and recreation time.
  • Facilitated group sessions focused on life skills development, promoting personal growth among offenders.
  • Maintained open lines of communication with family members regarding resident progress or concerns throughout their stay at the facility.
  • Assisted in the development of individualized treatment plans tailored to each offender''s needs and progress.
  • Assisted in the coordination of facility-wide events and activities that encouraged positive engagement among residents.
  • Responded effectively to emergencies or crises situations, prioritizing safety and well-being of all residents and staff members.
  • Ensured adherence to facility policies and procedures, maintaining a high standard of professionalism at all times.
  • Provided crisis intervention services when needed including assisting in calming down distressed or aggressive residents.
  • Conducted room searches to prevent contraband from entering the facility, maintaining a safe living environment for all residents.
  • Supported vocational training programs aimed at preparing residents for successful reintegration into society upon release.
  • Offered guidance on conflict resolution strategies, helping offenders develop healthy coping mechanisms during their stay at the facility.
  • Reduced incidents of rule-breaking by implementing effective behavior modification techniques.
  • Provided necessary support for educational programs, ensuring access to academic resources for all residents.
  • Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Completed incident reports when disorder or violence occurs.
  • Observed and recorded mental and physical health of each juvenile offender.
  • Transported juvenile inmates to and from court hearings, medical facilities, classes, or recreational activities.
  • Supervised [Number] inmates during mealtime and recreational time.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Enforced rules and regulations to maintain order among inmates.
  • Prepared reports to document incidents and violations.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Conducted security checks of inmates and living areas.
  • Supervised inmates during meals, recreation and other activities.
  • Documented inmate behavior and activities in logbooks.
  • Assisted in intake and release of inmates.
  • Transported inmates to and from court hearings, medical appointments and other locations.
  • Investigated and responded to incidents of inmate misconduct.
  • Provided assistance and guidance to inmates regarding daily activities.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Interviewed inmates to obtain information and evidence.
  • Responded to inquiries from inmates and other members of public.
  • Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
  • Coordinated with other law enforcement personnel to exchange information.
  • Restrained juvenile inmates when disturbances required physical intervention.

Residenttial Advisor

BUMFS
01.2016 - 04.2019
  • Monitored common areas and enforced quiet hours, promoting a respectful living environment for all residents.
  • Assisted students in handling tough situations to resolve problems.
  • Collaborated with fellow Residential Advisors to plan and host engaging social events for residents.
  • Enforced rules and regulations to maintain order and safety in residence hall.
  • Provided supervision for cafeteria, laundry and special activities of facility.
  • Initiated dormitory programs to foster positive relationships and safe social opportunities.
  • Promoted inclusivity within the residence hall by organizing diversity-focused events and discussions.
  • Conducted regular safety inspections to ensure compliance with housing policies and regulations.
  • Promoted diversity and inclusion to create welcoming and inclusive living environment for all students.
  • Fostered productive and supportive environment for academic and social success.
  • Enhanced resident satisfaction by addressing concerns and resolving issues promptly.
  • Guided students to integrate into both academic and social communities on campus.
  • Advised students on available resources regarding academic support services or personal counseling opportunities.
  • Led educational workshops on topics such as time management, study skills, and stress reduction techniques for residents'' personal growth and academic success.
  • Facilitated roommate mediation sessions to resolve conflicts and foster positive relationships among resident pairs or groups.
  • Planned and organized social and educational activities to promote community building and personal development among students.
  • Assisted with move-in and move-out processes, streamlining the transition for new and departing residents.
  • Maintained communication with students' counselors, instructors and staff members to promote supportive environment.
  • Provided support to residents during emergencies, coordinating with appropriate campus resources as needed.
  • Conducted timely evaluation of student progress to update post-conflict and post-disaster goals aligned with campus expectations.
  • Supervised and mentored students to promote safety and wellbeing.
  • Managed administrative tasks such as incident reporting, room assignments, and key distribution efficiently.
  • Evaluated and refined residential programming, ensuring relevance and effectiveness for the resident population.
  • Participated in staff meetings and training to stay informed on policies and procedures.
  • Established consistent relationships with students to maintain professional boundaries.
  • Cultivated a sense of belonging among residents by fostering meaningful connections between individuals from diverse backgrounds.
  • Mediated conflict to provide safe and secure environment through policy enforcement.
  • Participated in annual training programs to stay current on best practices in residential advising and student support services.
  • Served as a liaison between residents and housing management, effectively communicating feedback from both parties.
  • Provided referral services and connected students with resources to facilitate access to support and meet individual needs.
  • Implemented innovative programs for community building, resulting in a more cohesive living environment.
  • Maintained accurate records of building maintenance needs, submitting work order requests in a timely manner.
  • Facilitated minor care needs of facility by reporting issues to maintenance department for quick resolution.
  • Established open lines of communication with residents through regular office hours and informal checkins.
  • Solved grievances and complaints by collaborating with residents.
  • Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
  • Promoted positive relations between residents and staff.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Supported personal needs of residents dealing with diverse conditions.
  • Enforced policies and safety standards through building and room rounds.
  • Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
  • Responded to student inquiries and concerns, offering support and guidance.
  • Provided crisis management and intervention during emergency situations.
  • Collaborated with residential team to maximize effective and efficient operations.
  • Mentored and coached students to foster positive relationships and encourage successful academic achievement.
  • Provided swift and knowledgeable emergency support in line with campus crisis protocols.
  • Developed and maintained relationships with parents to promote positive living environment for students.
  • Coordinated activities and events to create safe, positive and inclusive environment.
  • Developed, implemented and monitored residential policies and procedures.
  • Monitored student behavior and responded to disciplinary issues in accordance with established policies.
  • Facilitated smooth transition of new students into residential program.
  • Promoted culture of respect and understanding among students.
  • Conducted weekly meetings with students to review goals, address issues and provide support.
  • Developed and enforced safety policies and procedures to drive safety and well-being of students.

Massage Therapist

Self Employed Services
10.2009 - 01.2016

Lead Massage Therapist

  • Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
  • Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
  • Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
  • Collaborated with healthcare professionals to develop comprehensive treatment plans addressing clients'' specific pain or injury concerns.
  • Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
  • Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
  • Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.
  • Conducted post-treatment evaluations with clients, discussing their experiences during the session and providing recommendations for ongoing care as needed.
  • Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
  • Skillfully addressed diverse client needs by adapting massage modalities accordingly while adhering to appropriate pressure levels throughout each session''s duration.
  • Contributed to a positive working environment by fostering a supportive and collaborative atmosphere among fellow therapists and clinic staff members alike.
  • Promoted relaxation and stress relief with soothing aromatherapy treatments and calming environments.
  • Demonstrated flexibility in scheduling availability, accommodating client needs by offering evening or weekend appointments when necessary.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Consistently maintained high standards of cleanliness and hygiene in accordance with state regulations and industry best practices.
  • Performed thorough consultations before each session to determine clients'' goals for treatment while also identifying potential contraindications or precautions needed during the massage process itself.
  • Assisted with administrative tasks such as updating patient records, processing payments, and managing inventory of supplies when necessary.
  • Streamlined appointment scheduling and record-keeping processes, enhancing overall efficiency of the practice.
  • Maintained detailed progress notes for all clientele following every appointment which allowed therapists to track improvements over time more efficiently.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Participated in continuous education to master latest techniques in massage therapy.
  • Collaborated with healthcare professionals to develop holistic treatment plans for clients with chronic pain.
  • Integrated new massage technologies and tools to stay at forefront of industry, enhancing treatment effectiveness.
  • Maintained meticulous records of client sessions to track progress and tailor future treatments.
  • Developed and maintained client relationships, leading to high rate of repeat business through exceptional service and follow-up.
  • Adapted massage methods to meet needs of diverse populations, including pregnant women and elderly.
  • Supported clients' holistic health journey by incorporating mindfulness and relaxation practices into sessions.
  • Achieved significant reduction in clients' muscle tension and pain with tailored deep tissue techniques.
  • Implemented hygiene and sanitation protocols to ensure safe and clean practice environment.
  • Increased client base through effective word-of-mouth and social media marketing strategies.
  • Fostered tranquil and healing environment, setting stage for effective therapy sessions.
  • Improved overall wellness by advising clients on proper body mechanics and stretching exercises.
  • Facilitated recovery for athletes with sports-specific massage techniques, improving performance and reducing injury recovery time.
  • Reduced administrative workload by introducing efficient client management software.
  • Conducted workshops on stress reduction techniques, promoting community well-being.
  • Enhanced client relaxation and health by providing customized massage therapies based on individual assessments.
  • Educated clients on benefits of regular massage for mental and physical health.
  • Streamlined appointment scheduling process, ensuring smooth client experience from booking to service.
  • Leveraged aromatherapy to enhance massage outcomes, providing multi-sensory therapeutic experience.
  • Contributed to positive team atmosphere by sharing knowledge and techniques with colleagues.
  • Provided custom massage treatments to clients, tailored to individual needs and preferences.
  • Utilized hot stones, aromatherapy and other therapeutic treatments.
  • Performed sanitization tasks to keep massage environment clean and safe.
  • Developed customized massage programs to meet unique requirements.
  • Provided treatment for medical conditions and injuries through therapeutic massage.
  • Maintained accurate and up-to-date client records.
  • Established and implemented massage protocols and procedures.
  • Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
  • Advised clients on areas such as posture, at-home exercises and stretches.
  • Assessed clients to determine appropriate massage techniques to apply.
  • Educated clients on benefits of massage and recommended home care techniques.
  • Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
  • Collaborated with other healthcare professionals to develop treatment plans.
  • Performed aroma therapies and specialized relaxation techniques.
  • Analyzed postural assessments and range of motion.
  • Administered Swedish, deep tissue and sports massage techniques.

Lead Massage Therapist

Therapy Services LLC
08.2011 - 10.2014
  • Lead Massage Therapist
  • Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief, and relaxation effect.
  • Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
  • Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms, and intensities to optimize relaxation.
  • Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
  • Boosted revenue by upselling additional services such as aromatherapy, hot stones, or deep tissue treatments during appointments.
  • Implemented reflexology, manipulating feet of patients to relieve symptoms throughout body and restore total-body balance.
  • Improved overall team performance by leading training sessions for junior massage therapists.
  • Strengthened relationships with local businesses to create mutually beneficial partnerships that increased referral traffic.
  • Reduced workplace stress levels of corporate clients by offering on-site chair massage sessions during company events or meetings.
  • Enhanced client retention through exceptional customer service and follow-up communication.
  • Expanded clientele base through targeted marketing efforts, including social media outreach and promotional events.
  • Ensured compliance with state regulations regarding licensure requirements, continuing education credits, and insurance coverage.
  • Built rapport with clients through attentive listening skills, earning trust as their go-to therapist for ongoing care.
  • Increased client satisfaction by providing customized massage treatments based on individual needs and preferences.
  • Promoted health and wellness by educating clients on self-care techniques and the benefits of regular massage therapy sessions.
  • Maintained a clean, safe, and welcoming environment for clients by adhering to strict sanitation guidelines and best practices.
  • Developed proficiency in specialized modalities like sports massage or myofascial release after attending advanced courses or workshops.
  • Implemented a consistent documentation system for tracking client progress and adjusting treatment plans as needed.
  • Streamlined appointment scheduling process, resulting in increased efficiency and reduced wait times for clients.
  • Collaborated with multidisciplinary healthcare teams to create comprehensive wellness plans for clients seeking holistic care.
  • Provided exceptional prenatal massages to expectant mothers, addressing unique physical challenges associated with pregnancy.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Provided clear, concise instructions to clients to prepare for massage services.
  • Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
  • Researched new techniques to stay up to date with trends and developments in massage therapy industry.
  • Evaluated client conditions to recommend appropriate massage therapy methods.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
  • Assessed medical histories and conditions of clients to determine contraindications to massage services.
  • Offered aromatherapy, hot stones and cupping as part of massage treatments.
  • Collaborated with physical therapists and other medical professionals to provide holistic care.
  • Worked with clients to ascertain medical history, potential issues, and areas needing support.
  • Researched new massage techniques and treatments.
  • Prepared oils and lotions for massages.
  • Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Provided custom massage treatments to clients, tailored to individual needs and preferences.
  • Utilized hot stones, aromatherapy and other therapeutic treatments.
  • Performed sanitization tasks to keep massage environment clean and safe.
  • Developed customized massage programs to meet unique requirements.
  • Provided treatment for medical conditions and injuries through therapeutic massage.
  • Maintained accurate and up-to-date client records.
  • Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
  • Advised clients on areas such as posture, at-home exercises and stretches.
  • Educated clients on benefits of massage and recommended home care techniques.
  • Assessed clients to determine appropriate massage techniques to apply.
  • Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
  • Collaborated with other healthcare professionals to develop treatment plans.
  • Performed aroma therapies and specialized relaxation techniques.
  • Analyzed postural assessments and range of motion.
  • Administered Swedish, deep tissue and sports massage techniques.

Massage Therapist

Waterfront Spa
01.2010 - 09.2013

Massage Therepist

  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Provided clear, concise instructions to clients to prepare for massage services.
  • Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
  • Researched new techniques to stay up to date with trends and developments in massage therapy industry.
  • Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
  • Evaluated client conditions to recommend appropriate massage therapy methods.
  • Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
  • Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
  • Addressed specific client concerns through targeted therapeutic massage interventions.
  • Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
  • Maintained accurate client records for effective treatment planning and progress tracking.
  • Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
  • Boosted repeat business through outstanding customer service and personalized massage experiences.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
  • Expanded knowledge of various modalities through continuing education courses, enhancing skillset as a therapist.
  • Received consistent positive feedback from clients after implementing new stretching techniques into massage sessions.
  • Generated additional revenue for the spa by upselling add-on services like hot stone therapy and body scrubs during appointments.
  • Promoted wellness by educating clients on self-care and stress management techniques.
  • Contributed to the overall success of the spa by actively participating in team meetings and training sessions.
  • Assessed medical histories and conditions of clients to determine contraindications to massage services.
  • Offered aromatherapy, hot stones and cupping as part of massage treatments.
  • Collaborated with physical therapists and other medical professionals to provide holistic care.
  • Utilized advanced myofascial release techniques to alleviate chronic pain in clients suffering from conditions such as fibromyalgia or rheumatoid arthritis.
  • Improved overall client well-being with customized aromatherapy blends during massage sessions.
  • Conducted outreach to local businesses, establishing corporate wellness programs that expanded client base.
  • Engaged in continuous professional development to stay abreast of latest trends and techniques in massage therapy.
  • Implemented aromatherapy techniques to enhance therapeutic effects of massage treatments, enriching client experience.
  • Conducted initial consultations to assess client needs, leading to personalized treatment plans that improved wellness outcomes.
  • Collaborated with healthcare professionals to integrate massage therapy into broader treatment plans, optimizing patient recovery.
  • Fostered calming and welcoming environment, which contributed to positive client feedback and increased referrals.
  • Improved client mobility with targeted therapeutic massage, addressing specific musculoskeletal issues.
  • Maintained meticulous hygiene and safety standards in treatment area, ensuring safe and inviting space for clients.
  • Increased repeat client bookings by delivering exceptional customer service and follow-up care advice.
  • Adapted massage methods for clients with specific conditions such as pregnancy or sports injuries, facilitating safe and effective therapy.
  • Streamlined appointment scheduling process, allowing for more efficient client service and increased daily bookings.
  • Provided deep tissue massages for alleviating chronic pain, resulting in significant client satisfaction and retention.
  • Enhanced client relaxation and recovery by tailoring massage techniques to individual needs and concerns.
  • Utilized feedback from clients to refine massage techniques and treatment approaches, continually improving service quality.
  • Worked with clients to ascertain medical history, potential issues, and areas needing support.
  • Researched new massage techniques and treatments.
  • Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
  • Prepared oils and lotions for massages.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Provided custom massage treatments to clients, tailored to individual needs and preferences.
  • Utilized hot stones, aromatherapy and other therapeutic treatments.
  • Performed sanitization tasks to keep massage environment clean and safe.
  • Developed customized massage programs to meet unique requirements.
  • Provided treatment for medical conditions and injuries through therapeutic massage.
  • Maintained accurate and up-to-date client records.
  • Established and implemented massage protocols and procedures.
  • Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
  • Advised clients on areas such as posture, at-home exercises and stretches.
  • Assessed clients to determine appropriate massage techniques to apply.
  • Educated clients on benefits of massage and recommended home care techniques.
  • Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
  • Collaborated with other healthcare professionals to develop treatment plans.
  • Performed aroma therapies and specialized relaxation techniques.
  • Analyzed postural assessments and range of motion.
  • Administered Swedish, deep tissue and sports massage techniques.

Massage Therapist

Advantage Health and Welness
01.2010 - 09.2013

Massage Therepist

  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Provided clear, concise instructions to clients to prepare for massage services.
  • Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
  • Researched new techniques to stay up to date with trends and developments in massage therapy industry.
  • Evaluated client conditions to recommend appropriate massage therapy methods.
  • Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
  • Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
  • Addressed specific client concerns through targeted therapeutic massage interventions.
  • Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
  • Maintained accurate client records for effective treatment planning and progress tracking.
  • Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
  • Boosted repeat business through outstanding customer service and personalized massage experiences.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
  • Expanded knowledge of various modalities through continuing education courses, enhancing skillset as a therapist.
  • Promoted wellness by educating clients on self-care and stress management techniques.
  • Assessed medical histories and conditions of clients to determine contraindications to massage services.
  • Collaborated with physical therapists and other medical professionals to provide holistic care.
  • Utilized advanced myofascial release techniques to alleviate chronic pain in clients suffering from conditions such as fibromyalgia or rheumatoid arthritis.
  • Improved overall client well-being with customized aromatherapy blends during massage sessions.
  • Engaged in continuous professional development to stay abreast of latest trends and techniques in massage therapy.
  • Improved client mobility with targeted therapeutic massage, addressing specific musculoskeletal issues.
  • Designed and distributed educational materials on benefits of massage therapy, raising awareness and attracting new clients.
  • Maintained meticulous hygiene and safety standards in treatment area, ensuring safe and inviting space for clients.
  • Adapted massage methods for clients with specific conditions such as pregnancy or sports injuries, facilitating safe and effective therapy.
  • Provided deep tissue massages for alleviating chronic pain, resulting in significant client satisfaction and retention.
  • Enhanced client relaxation and recovery by tailoring massage techniques to individual needs and concerns.
  • Researched new massage techniques and treatments.
  • Prepared oils and lotions for massages.
  • Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Provided custom massage treatments to clients, tailored to individual needs and preferences.
  • Performed sanitization tasks to keep massage environment clean and safe.
  • Provided treatment for medical conditions and injuries through therapeutic massage.
  • Maintained accurate and up-to-date client records.
  • Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
  • Advised clients on areas such as posture, at-home exercises and stretches.
  • Assessed clients to determine appropriate massage techniques to apply.
  • Educated clients on benefits of massage and recommended home care techniques.
  • Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
  • Collaborated with other healthcare professionals to develop treatment plans.
  • Analyzed postural assessments and range of motion.
  • Administered Swedish, deep tissue and sports massage techniques.

Massage Therapist/Cosmetologist/Nail Technician

Stonewall Jackson Resort
11.2009 - 09.2013

Massage Therapist/Cosmetologist/Nail Technician

  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Provided clear, concise instructions to clients to prepare for massage services.
  • Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
  • Researched new techniques to stay up to date with trends and developments in massage therapy industry.
  • Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
  • Evaluated client conditions to recommend appropriate massage therapy methods.
  • Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
  • Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
  • Addressed specific client concerns through targeted therapeutic massage interventions.
  • Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
  • Maintained accurate client records for effective treatment planning and progress tracking.
  • Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
  • Boosted repeat business through outstanding customer service and personalized massage experiences.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
  • Expanded knowledge of various modalities through continuing education courses, enhancing skillset as a therapist.
  • Received consistent positive feedback from clients after implementing new stretching techniques into massage sessions.
  • Generated additional revenue for the spa by upselling add-on services like hot stone therapy and body scrubs during appointments.
  • Promoted wellness by educating clients on self-care and stress management techniques.
  • Contributed to the overall success of the spa by actively participating in team meetings and training sessions.
  • Assessed medical histories and conditions of clients to determine contraindications to massage services.
  • Offered aromatherapy, hot stones and cupping as part of massage treatments.
  • Collaborated with physical therapists and other medical professionals to provide holistic care.
  • Utilized advanced myofascial release techniques to alleviate chronic pain in clients suffering from conditions such as fibromyalgia or rheumatoid arthritis.
  • Improved overall client well-being with customized aromatherapy blends during massage sessions.
  • Conducted outreach to local businesses, establishing corporate wellness programs that expanded client base.
  • Engaged in continuous professional development to stay abreast of latest trends and techniques in massage therapy.
  • Implemented aromatherapy techniques to enhance therapeutic effects of massage treatments, enriching client experience.
  • Conducted initial consultations to assess client needs, leading to personalized treatment plans that improved wellness outcomes.
  • Collaborated with healthcare professionals to integrate massage therapy into broader treatment plans, optimizing patient recovery.
  • Fostered calming and welcoming environment, which contributed to positive client feedback and increased referrals.
  • Improved client mobility with targeted therapeutic massage, addressing specific musculoskeletal issues.
  • Designed and distributed educational materials on benefits of massage therapy, raising awareness and attracting new clients.
  • Maintained meticulous hygiene and safety standards in treatment area, ensuring safe and inviting space for clients.
  • Increased repeat client bookings by delivering exceptional customer service and follow-up care advice.
  • Adapted massage methods for clients with specific conditions such as pregnancy or sports injuries, facilitating safe and effective therapy.
  • Pioneered mobile massage service for elderly and immobile clients, extending wellness benefits to wider community segment.
  • Organized special events and promotions for holidays and wellness awareness months, driving increased bookings during slower periods.
  • Streamlined appointment scheduling process, allowing for more efficient client service and increased daily bookings.
  • Provided deep tissue massages for alleviating chronic pain, resulting in significant client satisfaction and retention.
  • Enhanced client relaxation and recovery by tailoring massage techniques to individual needs and concerns.
  • Utilized feedback from clients to refine massage techniques and treatment approaches, continually improving service quality.
  • Worked with clients to ascertain medical history, potential issues, and areas needing support.
  • Researched new massage techniques and treatments.
  • Prepared oils and lotions for massages.
  • Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
  • Educated clients on proper hair care techniques to promote healthier hair between appointments.
  • Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
  • Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Researched latest trends in hair and makeup to stay updated on color, style, and technique.
  • Implemented creative marketing strategies that attracted new clients while retaining existing ones.
  • Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
  • Expanded the salon''s service offerings by mastering new techniques in hairstyling, coloring, cutting, extensions application among others.
  • Applied makeup to clients for special occasions to meet requirements.
  • Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
  • Maintained high standard of cleanliness and hygiene, ensuring safe and welcoming environment for clients.
  • Led team in revamping salon interior, creating more inviting and modern atmosphere that enhanced client experience.
  • Conducted detailed client consultations to understand their style preferences, ensuring tailored services for each individual.
  • Provided expert advice on home hair and skin care, empowering clients to maintain their salon looks independently.
  • Fostered culture of continuous learning among staff, leading to improved service offerings and client satisfaction.
  • Customized makeup applications for special events, enhancing clients' satisfaction and boosting word-of-mouth referrals.
  • Coordinated with fashion and wedding planners to offer specialized beauty packages, expanding salon's clientele.
  • Streamlined appointment scheduling, reducing wait times and improving overall client experience.
  • Elevated salon's market presence by participating in local beauty events and showcasing latest cosmetology trends.
  • Utilized feedback from client surveys to refine services and address any areas needing improvement.
  • Developed loyal customer base through exceptional service and follow-up, contributing to increased salon bookings.
  • Ensured compliance with all regulatory health and safety standards, preserving salon's reputation and client trust.
  • Enhanced client satisfaction with personalized skincare routines, leading to repeat business and referrals.
  • Collaborated with colleagues to organize promotional events, driving awareness and attracting new customers.
  • Boosted salon revenue by introducing innovative hair coloring techniques that attracted diverse clientele.
  • Implemented environmentally friendly practices in salon operations, promoting sustainability and attracting eco-conscious clients.
  • Developed loyal following of clients by providing high-quality services.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Offered advice and recommended products to improve and maintain nails.
  • Communicated effectively with management concerning important customer issues.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
  • Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
  • Oversaw schedule to manage appointments of new and existing clients.
  • Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
  • Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
  • Provided soothing hand massages during manicure sessions to enhance overall relaxation for clients during their visit.
  • Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.
  • Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
  • Enhanced client satisfaction by providing personalized nail care treatments and recommendations.
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Remained current on emerging nail trends, techniques, and tools through ongoing professional development.
  • Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
  • Prepared nail beds and cuticles, shaped nails and applied polish.
  • Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
  • Streamlined appointment scheduling process, reducing wait times for walk-in clients while maintaining punctuality for scheduled appointments.
  • Demonstrated expertise in various nail art designs, attracting new customers seeking unique styles for special events or everyday wear.
  • Maintained clean and sanitized workstation, ensuring safe environment for clients.
  • Streamlined appointment scheduling process, reducing wait times and enhancing customer experience.
  • Adapted quickly to new nail care technologies and products, offering clients cutting-edge services.
  • Enhanced salon revenue with introduction of upselling techniques for premium nail care products.
  • Utilized wide range of nail care techniques to meet diverse client needs.
  • Offered expert advice on nail care maintenance between visits, enhancing customer satisfaction.
  • Conducted inventory management efficiently, ensuring availability of all necessary nail care supplies.
  • Stayed abreast of latest trends in nail design and care, integrating new techniques into services offered.
  • Collaborated with team members to organize promotional events, attracting new clients.
  • Improved client retention with exceptional customer service and follow-up care advice.
  • Educated clients on benefits of regular nail care, fostering loyalty and repeat business.
  • Customized nail treatments to address individual client concerns, promoting nail health.
  • Increased customer base by offering personalized nail care consultations.
  • Provided high-quality manicure and pedicure services to maintain client loyalty.
  • Fostered relaxing and welcoming atmosphere, contributing to overall positive client experiences.
  • Enhanced client satisfaction with meticulous attention to detail in nail art designs.
  • Implemented effective sterilization and disinfection practices, minimizing health risks for clients.
  • Cleaned and sanitized tools and equipment before each client.
  • Offered personalized services according to needs and preferences.
  • Grew repeat client base through effective marketing and customer service.
  • Followed proper safety and sanitation guidelines while performing nail services.
  • Practiced highest standards of sanitation and sterilization of salon equipment.
  • Assisted customers in selecting and applying appropriate nail colors.
  • Treated, prepared, and maintained clients' nails on both hands and feet.
  • Educated clients on proper use of salon products.
  • Executed pedicures and manicures using professional quality products and tools.
  • Administered polishes, creams and cuticle oils.
  • Demonstrated dynamic customer service by responding to customer inquiries.
  • Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
  • Provided clients with advice and education on best nail care practices.
  • Recorded weekly supply and inventory needs and made regular orders for replenishment.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Provided custom massage treatments to clients, tailored to individual needs and preferences.
  • Utilized hot stones, aromatherapy and other therapeutic treatments.
  • Performed sanitization tasks to keep massage environment clean and safe.
  • Developed customized massage programs to meet unique requirements.
  • Provided treatment for medical conditions and injuries through therapeutic massage.
  • Maintained accurate and up-to-date client records.
  • Established and implemented massage protocols and procedures.
  • Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
  • Advised clients on areas such as posture, at-home exercises and stretches.
  • Assessed clients to determine appropriate massage techniques to apply.
  • Educated clients on benefits of massage and recommended home care techniques.
  • Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
  • Collaborated with other healthcare professionals to develop treatment plans.
  • Performed aroma therapies and specialized relaxation techniques.
  • Analyzed postural assessments and range of motion.
  • Administered Swedish, deep tissue and sports massage techniques.
  • Answered phone calls and emails to schedule client appointments.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maintained regular client list and successfully handled walk-in customers.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Offered professional cuts, color services and extensions to salon customers.
  • Demonstrated thorough knowledge of all salon products and services.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Increased revenue through effective customer service and inventory management.
  • Processed payments, entering sales in register for prompt customer service.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Styled hair, makeup and nails for customers for special events and occasions.

Hairstylist

Montgomery Wards Department Store
03.1989 - 05.1990

Hairstylist and Nail Technician

  • Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
  • Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
  • Developed loyalty program, encouraging repeat visits and fostering strong client base.
  • Adapted hairstyling techniques to accommodate clients' diverse needs and preferences.
  • Managed inventory of hair care products and tools, ensuring availability of necessary items.
  • Organized and participated in local beauty events, enhancing salon's community presence.
  • Increased client base with innovative hairstyling techniques and trends.
  • Stayed up-to-date with industry trends and techniques through continuous education and workshops.
  • Answered phone calls and emails to schedule client appointments.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maintained regular client list and successfully handled walk-in customers.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Offered professional cuts, color services and extensions to salon customers.
  • Demonstrated thorough knowledge of all salon products and services.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Increased revenue through effective customer service and inventory management.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Processed payments, entering sales in register for prompt customer service.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Educated customers on products to maximize benefits.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Resolved guest complaints about service or style.
  • Counted and documented opening and closing cash amounts daily.
  • Organized sales area and work station to showcase products and boost sales.
  • Determined appropriate hair treatments based on conditions and textures.
  • Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
  • Distributed business cards outside of salon to generate new business.
  • Provided exceptional customer service, ensuring client satisfaction and repeat business.
  • Assisted in training new stylists, sharing knowledge and ensuring high standards of service.
  • Enhanced salon's reputation by consistently delivering personalized and high-quality haircuts and styling.
  • Collaborated with salon team to organize promotional events, driving increased foot traffic.
  • Built rapport with clients to understand their style preferences and hair care routines.
  • Conducted hair and scalp analysis to recommend suitable treatments, improving hair health.
  • Educated clients on proper hair care and recommended products suited to their hair type.
  • Maintained clean and organized work station, complying with health and safety standards.
  • Customized hair color formulations to create unique looks and enhance client's appearance.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Trained new cosmetologists on makeup and skincare products and techniques.

Hairstylist

Pizzaz Hair and Fitness
07.1988 - 03.1989

Worked as a Hair stylist and Nail Technician.

  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Educated customers on products to maximize benefits.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Resolved guest complaints about service or style.
  • Counted and documented opening and closing cash amounts daily.
  • Organized sales area and work station to showcase products and boost sales.
  • Determined appropriate hair treatments based on conditions and textures.
  • Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
  • Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
  • Distributed business cards outside of salon to generate new business.
  • Provided exceptional customer service, ensuring client satisfaction and repeat business.
  • Assisted in training new stylists, sharing knowledge and ensuring high standards of service.
  • Enhanced salon's reputation by consistently delivering personalized and high-quality haircuts and styling.
  • Collaborated with salon team to organize promotional events, driving increased foot traffic.
  • Built rapport with clients to understand their style preferences and hair care routines.
  • Conducted hair and scalp analysis to recommend suitable treatments, improving hair health.
  • Educated clients on proper hair care and recommended products suited to their hair type.
  • Maintained clean and organized work station, complying with health and safety standards.
  • Customized hair color formulations to create unique looks and enhance client's appearance.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.
  • Trained new cosmetologists on makeup and skincare products and techniques.

Education

Degree Massage Therapy/Teaching - Massage Therapy And Teaching

ASICS
Fairmont, WV
09-2009

Degree Cosmetology And Esthetician - Cosmetology And Esthetics

Morgantown Beauty College
Morgantown, WV
06-1988

General Studies

University High
Morgantown, WV
06-1987

Skills

  • First aid training
  • Emergency response
  • De-escalation techniques
  • Conflict resolution skills
  • Inmate supervision
  • Mental health awareness
  • Correctional facility procedures
  • Policy enforcement
  • Restraint techniques
  • Inmate monitoring
  • Safety and security enforcement
  • Self-defense tactics
  • Search and seizure procedures
  • Observation
  • Surveillance
  • Contraband seizure
  • Self-defense techniques
  • Security procedures
  • Safety
  • Trained in defensive tactics
  • Stress tolerance
  • Relationship building and management
  • Facility security
  • Crisis management
  • Prisoner transport
  • Observation techniques
  • Crisis intervention training
  • Central and pod control
  • Suicide prevention
  • Gang awareness
  • Search procedures
  • Mentorship
  • Cultural sensitivity
  • File and record maintenance
  • Evidence preservation
  • Records management
  • Facility maintenance
  • Equipment maintenance
  • Contraband detection
  • Ethical standards of conduct
  • Armory and key control
  • Patrol procedures
  • Contraband inspections
  • Visitation oversight
  • Radio communication
  • Search and seize procedures
  • Perimeter control
  • Incident prevention
  • Non-violent intervention
  • Crisis prevention intervention (CPI)
  • First aid and CPR certified
  • Inmate rights
  • Belongings inspection
  • Organizational skills
  • Decision-making
  • Problem-solving
  • Safety and security
  • First aid certification
  • Incident reporting
  • Multitasking
  • Conflict resolution
  • Time management
  • Task prioritization
  • Interpersonal communication

Timeline

Correctional Officer

WCI Western Maryland Correction Facility
11.2024 - 04.2025

Juvenile Correctional Officer

DJS Department of Juvenile Services
04.2019 - 08.2024

Residenttial Advisor

BUMFS
01.2016 - 04.2019

Lead Massage Therapist

Therapy Services LLC
08.2011 - 10.2014

Massage Therapist

Waterfront Spa
01.2010 - 09.2013

Massage Therapist

Advantage Health and Welness
01.2010 - 09.2013

Massage Therapist/Cosmetologist/Nail Technician

Stonewall Jackson Resort
11.2009 - 09.2013

Massage Therapist

Self Employed Services
10.2009 - 01.2016

Hairstylist

Montgomery Wards Department Store
03.1989 - 05.1990

Hairstylist

Pizzaz Hair and Fitness
07.1988 - 03.1989

Degree Massage Therapy/Teaching - Massage Therapy And Teaching

ASICS

Degree Cosmetology And Esthetician - Cosmetology And Esthetics

Morgantown Beauty College

General Studies

University High
Virginia Tressler