Summary
Overview
Work History
Education
Skills
Technicalskills
Personal Information
Awards
Timeline
Generic

Vishal Uppal

Columbia,MD

Summary

  • I am a versatile leader with 10+ years of experience in IT support and sales.
  • Have an extensive experience in managing clients and vendors while making strategic decisions for an organization to improve reliability and scalability.
  • Have an excellent merchandise presentation skills, analytical and problem-solving skills, planning and organization skills, flexibility and adaptability capabilities, as well as proven management and leadership skills.
  • Main motive is to work with professionals & progressive organizations, which can provide adequate opportunities & environment to draw upon knowledge & clear strength to succeed & help me stick to values.

Overview

9
9
years of professional experience

Work History

Network Support Engineer Lead

Lynker Technologies, USA
06.2023 - Current
  • Provides technical support as required in data management, document control, Network monitoring, and support
  • Documenting and triaging the request; solving or escalating the request
  • Tracking request status and providing routine progress updates to the customer, and following up with the customer on the resolution of the ticket for completeness/quality and satisfaction
  • Usage questions are logged into the ticket tracking system and resolved in a timely manner
  • Provide IT support for network-related incidents and perform preventive maintenance as needed
  • Resolve trouble tickets while interacting with the user, First Call Resolution (FCR), or escalate to other support entities
  • Give guidance to customers to resolve their issue and prevent recurrences of the issue to the best extent possible
  • Provide expert technical support to customers having varying levels of computing skills
  • Provide a detailed diagnostic summary for the next tier level support
  • Writing comprehensive diagnostic details in tickets after troubleshooting and triage activities
  • Created Python scripts to automate configuration backups for 1500+ devices and do preventive maintenance on a scheduled basis.

Network Support Engineer Lead

Dovel Technologies, USA
03.2020 - 06.2023
  • Provides technical support as required in data management, document control, Network monitoring, and support
  • Documenting and triaging the request; solving or escalating the request
  • Tracking request status and providing routine progress updates to the customer, and following up with the customer on the resolution of the ticket for completeness/quality and satisfaction
  • Usage questions are logged into the ticket tracking system and resolved in a timely manner
  • Provide IT support for network-related incidents and perform preventive maintenance as needed
  • Resolve trouble tickets while interacting with the user, First Call Resolution (FCR), or escalate to other support entities
  • Give guidance to customers to resolve their issue and prevent recurrences of the issue to the best extent possible
  • Provide expert technical support to customers having varying levels of computing skills
  • Provide a detailed diagnostic summary for the next tier level support
  • Writing comprehensive diagnostic details in tickets after troubleshooting and triage activities
  • Created Python scripts to automate configuration backups for 1500+ devices and do preventive maintenance on a scheduled basis.

Network Engineer

AceInfo Solutions, USA
03.2019 - 03.2020
  • Provides technical support as required in data management, document control, Network monitoring, and support
  • Documenting and triaging the request; solving or escalating the request
  • Tracking request status and providing routine progress updates to the customer, and following up with the customer on the resolution of the ticket for completeness/quality and satisfaction
  • Usage questions are logged into the ticket tracking system and resolved in a timely manner
  • Provide IT support for network-related incidents and perform preventive maintenance as needed
  • Resolve trouble tickets while interacting with the user, First Call Resolution (FCR), or escalate to other support entities
  • Give guidance to customers to resolve their issue and prevent recurrences of the issue to the best extent possible
  • Provide expert technical support to customers having varying levels of computing skills
  • Provide a detailed diagnostic summary for the next tier level support
  • Writing comprehensive diagnostic details in tickets after troubleshooting and triage activities.

Network Support

BON CIRAS, USA
03.2015 - 03.2019
  • Provides technical support as required in data management, document control, Network monitoring, and support
  • Documenting and triaging the request; solving or escalating the request
  • Tracking request status and providing routine progress updates to the customer; and following up with the customer on the resolution of the ticket for completeness/quality and satisfaction
  • Usage questions are logged into the ticket tracking system and resolved in a timely manner
  • Provide IT support for network-related incidents and perform preventive maintenance as needed
  • Provide expert technical support to customers having varying levels of computing skills
  • Provide a detailed diagnostic summary for the next tier level support
  • Writing comprehensive diagnostic details in tickets after troubleshooting and triage activities.

Education

Master of Science - IT

Birbeck University
London, UK
01.1995

High School Diploma -

SBSMS School
New Delhi, India
01.1990

Skills

  • Network Troubleshooting
  • Network configuration
  • VPN Configuration
  • Root Cause Analysis
  • Wireless Networking
  • Ticket management
  • Routing Protocols
  • Access issue resolution
  • Firewall Management
  • IP Addressing and Subnetting
  • IP Addressing
  • Network Security
  • Disaster Recovery
  • Virtualization Technologies
  • Switching Technologies
  • Incident Management
  • Testing protocols
  • Network support
  • VPN configurations
  • User Training
  • Hardware and Software Repair
  • Support Services
  • SSP
  • Helpdesk administration
  • Failure resolution
  • Component Installation
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Relationship Building
  • Team building
  • Task Prioritization
  • Interpersonal Skills
  • Time management abilities

Technicalskills

Routing Protocols:

OSPF, EIGRP, BGP,


Switching technologies:

MPLS, VLAN's, HSRP, STP, and VTP,


Hardware Platforms:

Cisco Routers -ASR 1002, ASR 1006, 7600, 7500, 7200, 3600, 3500, 2600 and 2500, Cisco Catalyst 6500, 5500, 5000, 4500, 3700, 2900 and 1900, Nexus 7010, Nexus 5000. Dell MXL 1000E, Scrutinizer flow analyzer, Citrix Load Balancer, Juniper SSG 550, Juniper MX-40, Juniper SRX


Firewalls:

ASA5585, Cisco FTD, Juniper Firewalls SSG

Tools/Software Programs:

SolarWinds, Microsoft Visio, Microsoft Word, Excel and PowerPoint, CheckMK, Scrutinizer, Python, CUCM VoIP, ServiceNow

Personal Information

Title: Lead Network Support Engineer

Awards

Star performance award, 

2021

2023

Timeline

Network Support Engineer Lead

Lynker Technologies, USA
06.2023 - Current

Network Support Engineer Lead

Dovel Technologies, USA
03.2020 - 06.2023

Network Engineer

AceInfo Solutions, USA
03.2019 - 03.2020

Network Support

BON CIRAS, USA
03.2015 - 03.2019

Master of Science - IT

Birbeck University

High School Diploma -

SBSMS School

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