Summary
Overview
Work History
Education
Skills
Accomplishments
Computer Software
Professional Development
Timeline
Generic

VIVIAN HAGINS

Annapolis Junction

Summary

Enthusiastic training professional possessing substantial experience in health insurance and customer service. Skilled in developing training plans and supplementary materials to help students excel. Demonstrates a proven ability to work under strict deadlines while exercising independent judgment to evaluate the effectiveness of training initiatives. Proficient in utilizing remote training technology and methodologies to create interactive and engaging learning experiences.

Overview

20
20
years of professional experience

Work History

Revenue Cycle and Development Trainer (Corporate)

LifeBridge Health- Sinai Hospital
Baltimore
01.2022 - Current
  • Conducts high-level new hire training for all LifeBridge facilities, including Northwest Hospital, Carroll Hospital, Grace Medical Hospital, Sinai Hospital, and Levindale Hospital.
  • Provide high-quality training for Patient Access Representatives.
  • Provide high-quality training for Patient Financial Clearance.
  • Expertise in Health Insurance and eligibility verification process.
  • Ensure the delivery of high-quality training in Patient Experience and Customer Service.
  • Provide both online and in-person training for new hires.
  • Demonstrate proficiency in presentation and training resource development.
  • Ensure effective delivery of departmental training to help learners complete tasks.
  • Regularly create and develop training materials for new hire training, such as manuals, modules, assessments, class exercises, learning games, job aids, and facilitator guides.
  • Delivers the latest updates, changes, and insights through my department's professional departmental newsletter and knowledge bridge, designed to keep Patient Access informed and engaged with ongoing initiatives.
  • Prioritizes the implementation of annual refresher training and modules to ensure continuous improvement and mastery of essential skills.
  • Served as a talent acquisition at the LifeBridge Health job fair, aimed at attracting and welcoming new patient access registrars.
  • Maintain HIPAA compliance with Federal and State Rules and Regulations.

ED/Admitting Auditor Trainer (Patient Access)

LifeBridge Health- Northwest Hospital
Randallstown
01.2015 - 01.2022
  • Managed various patient account corrections in Cerner System Revenue.
  • Advanced proficiency in creating spreadsheets to analyze data effectively.
  • I assumed responsibility for the testing, training, and implementation of the Imprivata System, which employs palm scanning technology.
  • Participated in various Cerner application project implementations.
  • Conducted monthly registration audits to ensure quality, accuracy, and completion.
  • Processed payroll (Kronos) in lieu of the Patient Access Director and Manager.
  • Managed various audit reports, including discharge report, amerigroup insurance report, pre-in/pre-out report, backlog report, and admit date and time report.
  • Ordered and distributed office supplies while adhering to a fixed departmental budget.
  • Processed cash, check, and credit card payments rapidly and accurately for patients’ accounts.
  • Obtain insurance eligibility verification.
  • Obtained insurance authorization.
  • Managed departmental schedule for adequate coverage and time off requests.
  • Conducted formal departmental training for all new hires on admissions and emergency department registration.
  • Conducted departmental refresher training quarterly for admitting & and ED registration.
  • Reviewed and edited all training materials for accuracy and policy compliance.
  • Assisted with patient registration in all areas, including the emergency room, bed control (Admitting), outpatient department, and central scheduling department.

Administrative Team Lead (Patient Access)

LifeBridge Health- Northwest Hospital
Randallstown
07.2013 - 01.2015
  • Oversaw the daily operations of a team comprising fifty-two employees.
  • Managed the day-to-day processing of payroll (Kronos).
  • Prepared monthly time and attendance audits.
  • Advanced proficiency in creating spreadsheets to analyze data effectively.
  • Managed departmental schedule for adequate coverage and time off requests.
  • Conducted interviews with candidates.
  • Arranged date and time for an interview with the candidate.
  • Participated in Cerner update implementation as a Super User.
  • Conducted daily management rounding in all patient registration areas, including the emergency room, bed control (Admitting), outpatient department, and central scheduling department.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Prepared and distributed the Daily Census and Daily Census by Zone Reports.
  • Prepared and disseminated the reports for the conclusion of the month.
  • Obtain health insurance eligibility verification and authorization.
  • Assisted with patient registration in all areas, including the emergency room, bed control (Admitting), outpatient department, and central scheduling department.
  • Provided comprehensive training in all patient access registration areas, including the emergency room, bed control (Admitting), outpatient department, and central scheduling department.

Lead Registrar (Patient Access)

LifeBridge Health- Northwest Hospital
Randallstown
05.2011 - 07.2013
  • Oversaw the daily operations of a team comprising forty-seven employees.
  • Cerner System Implementation.
  • Conducted daily management rounding in the patient registration area and emergency room.
  • Prepared and distributed the Daily Census and Daily Census by Zone reports.
  • Prepared and distributed Census end-of-month reports.
  • Processed and distributed spreadsheets for Census and end-of-month reports.
  • Managed the daily payroll processing using the Kronos system.
  • Conducted monthly registration audits to ensure quality, accuracy, and completion.
  • Assisted with patient registration in all areas, including the emergency room, bed control (Admitting), outpatient department, and central scheduling department.
  • Placement of ICD-9 codes during admissions.
  • Conducted formal departmental training for new hires on scheduling, admissions, outpatient, and emergency department registration.
  • Insurance eligibility verification.
  • Obtain insurance authorization.
  • I served as the Interim Patient Access Supervisor for a duration of one year.

Lead ER Registrar

MedStar Health- Montgomery General Hospital
Olney
10.2005 - 05.2011
  • Provided comprehensive training for registrar in all patient registration areas within the emergency department and for admitting department employees.
  • Registered patients in all areas, including the emergency room, admitting, outpatient, and the scheduling department.
  • Obtained accurate patient demographic and financial information.
  • Called insurance companies to obtain accurate insurance benefits, check eligibility, and obtain authorization.
  • Implemented and enforced healthcare compliance and privacy regulations among team members ensuring patient information is handled securely and in accordance with HIPAA guidelines.

Education

Medical Coding Certification -

Absolute Medical Coding Institute
Raleigh, NC
07-2025

Medical Assistant Certification -

Tesst College of Technology
Beltsville, MD
09-2004

High School Diploma -

Seward Park High School
New York City, NY
06-1984

Skills

  • Revenue cycle management
  • Insurance verification and authorization
  • Central scheduling
  • Payroll processing
  • Attention to detail
  • Customer service orientation
  • Organizational skills
  • Communication proficiency
  • Dependability
  • Critical thinking
  • Motivation
  • Team collaborates

Accomplishments

Charter member of Toastmasters International, 09/18

Computer Software

  • PowerPoint
  • Microsoft Word Doc
  • Microsoft Excel
  • Medipac
  • Awarix
  • Powerchart
  • Health Pay 24
  • Novell
  • Invision
  • Clinician View
  • Surginet
  • GroupWise
  • Outlook
  • Midas
  • Cerner
  • PM Office
  • FirstNet
  • Revenue Cycle
  • Appointment Plus
  • Discern Analytics 2
  • Clearwave
  • Experian
  • Publisher
  • Phreesia
  • Athena

Professional Development

  • Effective Communication
  • Conversation Saves
  • Peer Interviewing
  • Behavior Interviewing
  • Leading Change
  • A3 Problem Solving
  • Why Accountability Matters

Timeline

Revenue Cycle and Development Trainer (Corporate)

LifeBridge Health- Sinai Hospital
01.2022 - Current

ED/Admitting Auditor Trainer (Patient Access)

LifeBridge Health- Northwest Hospital
01.2015 - 01.2022

Administrative Team Lead (Patient Access)

LifeBridge Health- Northwest Hospital
07.2013 - 01.2015

Lead Registrar (Patient Access)

LifeBridge Health- Northwest Hospital
05.2011 - 07.2013

Lead ER Registrar

MedStar Health- Montgomery General Hospital
10.2005 - 05.2011

Medical Coding Certification -

Absolute Medical Coding Institute

Medical Assistant Certification -

Tesst College of Technology

High School Diploma -

Seward Park High School

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VIVIAN HAGINS