Vivian Nnaji
Baltimore
Summary
knowledgeable about digital marketing techniques and methods, with an emphasis on increasing online visibility and interaction. effectively increases traffic and conversions through the use of SEO and content marketing. understanding of how to use data analytics to optimize marketing efforts and guide decision-making.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Associate Technical Writer
Microsoft
09.2024 - Current
- Developed comprehensive troubleshooting guides that empowered users to resolve common issues independently, reducing strain on support staff resources.
- Spearheaded the transition from printed manuals to digital documentation, reducing production costs and making information more accessible for users.
- Contributed to internal knowledge base through detailed articles covering best practices for various aspects of the writing process, fostering continuous improvement within the team.
- Assisted in the creation of training materials, enabling faster onboarding for new team members.
Distribution Center Associate
Amazon
02.2023 - 07.2024
- Expedited customer orders by coordinating with shipping providers for timely deliveries.
- Troubleshot issues with equipment, performing basic maintenance when necessary to minimize downtime.
- Continuously identified areas for process improvement within the distribution center, proposing innovative ideas for increased efficiency.
- Ensured accurate inventory counts through regular cycle counting and system updates.
- Prioritized tasks effectively to meet deadlines while maintaining high-quality performance under pressure.
- Reduced order errors through diligent inventory management and product inspection.
Contract Digital Marketing Specialist
Shopify
03.2021 - 11.2023
- Implemented new strategies to improve click-through rates and conversion.
- Created social media content with innovative brand messaging to support new product launches.
- Managed digital projects from initial concept through final implementation and live monitoring.
- Increased brand awareness with ambassador partnerships and targeted email campaigns.
- Tracked and reported on marketing campaign performance monthly to help with optimizing current and future plans.
Education
Master of Science - Data Analytics
Federal University of Technology
Imo State Owerri12-2024
Bachelor of Science - Electrical Engineering
Federal University of Technology
Imo State11-2011
Skills
- Editing and proofreading
- Package handling
- Keyword research
- Content development
- Competitor analysis
- Mobile marketing
- Software documentation
Certification
- Salesforce Certified Administrator – Salesforce.
- Google Analytics Individual Qualification (GAIQ) – Google.
- Certified Professional Technical Communicator (CPTC) - Society for Technical Communication.
- Accessibility Core Competencies Certification–Deque University.
- SEO Fundamentals Certificate – SEMrush Academy.
Timeline
Associate Technical Writer
Microsoft
09.2024 - Current
Distribution Center Associate
Amazon
02.2023 - 07.2024
Contract Digital Marketing Specialist
Shopify
03.2021 - 11.2023
Master of Science - Data Analytics
Federal University of Technology
Bachelor of Science - Electrical Engineering
Federal University of Technology
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