Vladimir Danuta

• Eliciting, documenting, and managing business requirements (BRD, FRD, User Stories).
• Process mapping, workflow diagrams, and BPMN modeling
• Gap analysis, impact assessment, and problem-solving.
• Agile/Scrum & Waterfall methodologies
• Stakeholder communication, workshops, and requirement prioritization
• Tools: Jira, Confluence, Azure DevOps, Visio, Lucidchart, and Miro.
• Data analysis & reporting: Excel, SQL basic, Power BI
• Writing test cases, acceptance criteria, and supporting UAT
• Domain knowledge: Banking, FinTech, loyalty programs, card products,credits,deposits,accounts,payments

• Schedule & Moderating meetings;
• Identifying the User Stories;
• Decomposition of User Stories in sub-tasks, other tasks;
• Participating in Daily’s, PBRs, Sprint Review’s & Sprint Planning;
• Prioritization of tasks based on stakeholders needs;

• Coordination of the team to achieve individual and collective goals, providing
support and guidance across various departments;
• Analysis and management of tasks, creating workflows aligned with established
objectives;
• Monitoring of the market and management of product lines, with identification of
solutions for efficiency and profitability enhancement;
• Identification of new product features and including them on the roadmap;
• Collaboration with IT teams to develop requirements for information systems;
• Responsible with the quality of deliverables;
• Responsible with the testing and validations;
• Construction of customer journeys and maintenance of an updated database;
• Ensuring compliance with ethical standards and product regulations, with reporting
of operational risks and enhancement of customer experience.

• Organization and coordination of the sales process, promotion of existing products
and implementation of new products;
• Ensuring achievement of sales targets, promotion of the bank's policies,
organization of customer service, and distribution of responsibilities;
• Monitoring of branch activities, authorization of account openings and closings, and
ensuring compliance with contractual conditions;
• Manage client relationships to enhance customer satisfaction and retention in retail
banking services;
• Execution of tasks related to the bank's information system while upholding ethical
principles and confidentiality standards.

• Selling banking products and services to individual customers;
• Achievement of individual sales targets for non-credit products;
• Promotion of banking services and provision of information to clients regarding their benefits;
• Cash management;
• Execution of financial transactions, including collections, payments, and accounting
records;
• Documentation and accounting of international transfers and cash operations;
• Verification of document accuracy and authenticity of banknotes.