Summary
Overview
Work History
Education
Skills
Training Qualifications
Timeline
Generic

Veronica Louis-Jean

Laurel

Summary

Astute Physical Security Specialist with 15 years of experience with infrastructure security processes and procedures for performing physical and personnel security monitoring, screening and reporting to maintain oversight of facilities. Orchestrates protective measures to safeguard information from loss, compromise or unauthorized disclosure to protect workforce, facilities and infrastructure from threats and effects of natural disasters. Collaborates with design specialists, operations personnel and other specialists to determine appropriate protection systems for maximum security while minimizing adverse impacts to organization's mission.

Overview

20
20
years of professional experience

Work History

Physical Security Specialist

DEA
03.2017 - Current
  • Responsible for employee and contractor verification and distribution of personal identification & verification (PIV) cards for US access federal identification program.
  • Performs support functions and assists in the planning, scheduling, and conducting of security activities, such as overseeing the issuance, accountability, and destruction of DEA building access cards for access to DEA Headquarters.
  • Responsible for updating and maintaining databases and inventory control of building access cards; maintains appointment schedules and activates building access cards.
  • Serves as a point of contact for field divisions, key HQ components, Task Force Officers, Special Agents and DEA staff personnel requesting DEA Credentials.
  • Ensures visual examination of all documentation, input of vital data & statistics and ensures all credentialing policies are applied in the issuance of all DEA identification.
  • Coordinates with managers from Headquarters and Field Offices requesting the issuance of DEA Identification credentials to include; Administrative & Core Series credentials for new employees, and replacement of lost/stolen/damaged credentials and the issuance of retired credentials.
  • Microsoft Applications (Word, Excel, PowerPoint, and Access). Access databases are used to input credential, access cards, and badging information.
  • Researches guidelines and identifies the general policies and procedures to identify solutions to issues.
  • Assists with existing security procedures/policies and is able to respond to security related incidents involving access control issues.
  • Provides additional administrative duties to include but not limited to, assisting visitors/guests, conducting proper sign-in procedures, answering phones, distributing FedEx packages and other related security administrative duties as assigned.
  • Operates office equipment such as optical character readers (scanners), photocopiers, facsimiles, and personal computers.
  • Operate CCURE 9000 access control system, use GSA program US access for attended /unattended activation, credential inventory tool to send email to pick and destroy card.
  • Assured Identify program for enrollments, scanning fingerprints, scanning ids card, and take a photo for PIV badge.

Operation SOC Dispatcher

Allied Universal Lockheed Martin site
08.2013 - 02.2017
  • Monitors all events, access control, alarm, CCTV, social media, news, etc.
  • Acknowledge alarms and dispatch personnel as needed.
  • Ability to identify critical issues quickly and accurately.
  • Ability to multi-task, pay attention to details and have an active listening skills.
  • Monitor the Intrusion Detection system (IDS), close circuit television system (CCTV).
  • Respond to any/all emergencies by dispatching first responders / Security Officers to service calls and emergency situations.
  • Monitor email inboxes, work order service requests and all communications devices; prioritize and process incoming information according to procedure.
  • Support the badging function as requested.
  • Generate briefing reports of emerging situations based on information received.
  • Ensure the Sr. Manager, Security and Safety and appropriate management is apprised of all significant and unusual events in real-time, and documentation is maintained.
  • Grant access into facility using A-Phone Intercom System.
  • Operate radio or telephone equipment and/or console monitors.
  • Utilizing alarm monitoring program to monitor unsecured doors, employee or contractors badge activity and to unlock and lock card readers.
  • Ability to identify critical issues quickly and accurately.

Badging Office Clerk

Allied Universal Lockheed Martin site
08.2013 - 02.2017
  • Monitor all communication devices to include but not limited to: phones, emails or online requests.
  • Take photo for badge.
  • Create common and legacy Lockheed Martin badges for new employees or contractors and remove terminated employees or contractors from the system.
  • Update badge certificate and place access to on badging and remove access.
  • Obtain ID proofing training using ID proofing and issuance for new hire and contractors obtaining a new badge.
  • Experience operating a badging office programs such as CradMs, PACS update, and Lenel.
  • Conduct Fingerprints for new hire employee or existing employee that’s updating clearances.
  • Conducted card reader reports.
  • Create international badge for employees.
  • Experience with Microsoft Outlook, Word, Excel, and PowerPoint software.
  • Assist Executives, LM Employees & Contractors with Badging and Access for numerous locations.
  • Assist with Proofing, Photos, Fingerprinting.
  • Must have Great Customer Service Skills.
  • Clerical Office Skills: Data Entry, Computer Knowledge, Communication, Mail Clerk Abilities.
  • Familiarity with Geographical locations- US States/ Cities & International Locations.

Armed Security Officer

Trinity Protection Services
08.2010 - 07.2013
  • Patrols assigned site on foot or in vehicle, conduct parking lots, external and internal patrol, keeping logs of all security incidents.
  • Check for unsafe conditions, hazards, unlocked doors, and security violations.
  • Interfaced with the Police and Fire Departments and responded to all emergency situations as needed or directed by policy.
  • Answer radio pages and calls in a prompt manner, and prioritize calls based on importance.
  • Displayed a high level of professionalism and tact to all individuals and situations.
  • Observes and reports incidents or suspicious activity to client representatives or company management.
  • Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents.
  • Prepares logs and reports as required.

Badging Office/ Front Desk Reception

Defense Information System Agency (DOD)
06.2005 - 08.2010
  • Greet and assist employees and guest upon building entry.
  • Answering and directing phone calls.
  • Operate photograph and badging equipment for making employee and visitor badges.
  • Maintaining and updating spreadsheets, filtering outgoing and incoming mail, scanning, faxing, and copying documents.
  • Create access control badges to include all programming as it relates to activation and deactivation.
  • Generates the Common Access Card (CAC) for eligible military, civilian, retired civilians, contractors and foreign military personnel.
  • High level of proficiency with JPAS, Access Commander, SIMs.
  • Utilizing DOD and Intelligence Community personnel security systems.
  • Uses Joint Personnel Adjudication System (JPAS), as applicable.
  • Support personnel security clearance transactions.
  • Reviewing personnel documents for completeness and accuracy SF86, e-QIP, and all other agency forms.

Education

Associate Degree - Applied Science

Straford University
Woodbridge, VA
01.2004

Diploma - undefined

Forest park high school
Manassas, VA
01.2002

Skills

  • CCTV Monitoring
  • Intrusion Detection
  • Security System knowlwdge
  • Risk Management
  • Communication
  • Problem-Solving
  • Customer Service
  • Analytical Skills
  • Attention To Detail
  • knowledge Of Law and Regulations
  • Investigative skills
  • Security awareness
  • Visitor management
  • Personnel screening

Training Qualifications

  • Active Secret Clearance
  • CPR, AED, First aid
  • Unarmed Security training
  • Maryland Guard Card
  • DCJS Armed security License
  • Security SOC operator trained
  • Badging office clerk trained
  • Mandatory Records and Information Management (RIM)
  • National Security Information Classification Guide
  • Insider Threat and Counterintelligence Awareness
  • Teleworking Fundamentals-Employee Training
  • Cybersecurity Awareness
  • Mandatory DOJ Continuity of Operations Overview (COOP)
  • Mandatory Cybersecurity Awareness Training (CSAT)



Timeline

Physical Security Specialist

DEA
03.2017 - Current

Operation SOC Dispatcher

Allied Universal Lockheed Martin site
08.2013 - 02.2017

Badging Office Clerk

Allied Universal Lockheed Martin site
08.2013 - 02.2017

Armed Security Officer

Trinity Protection Services
08.2010 - 07.2013

Badging Office/ Front Desk Reception

Defense Information System Agency (DOD)
06.2005 - 08.2010

Associate Degree - Applied Science

Straford University

Diploma - undefined

Forest park high school

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Veronica Louis-Jean