Vonetta Hunt
Suitland
Summary
Information specialist with proven expertise in managing high-volume call environments, consistently ranking among top performers in call centers. Skilled in issue resolution and de-escalation techniques, ensuring exceptional service quality and customer satisfaction. Track record of enhancing operational efficiency and driving performance metrics through effective communication and problem-solving abilities.
Overview
18
18
years of professional experience
Work History
Information Specialist
Suburban Hospital
11.2008 - Current
- Managed high volume of incoming and outgoing calls efficiently.
- Identified callers’ needs, clarified information, researched issues, and provided effective solutions.
- De-escalate situations involving callers by offering assistance and support.
- Collaborated with call center professionals to enhance customer service quality.
- Train new employees and inform them about the hospital’s policies.
- Utilize the EPIC system, the hospital's internal system, to access patient information.
- Transfer calls to medical staff or other departments.
Education
High School Diploma -
Crossland High School
Camp Springs, MD01-1993
Skills
- Customer service and support
- Call center operations
- Emergency communication management
- Epic system proficiency
- Data management and entry
- Attention to detail
- Adaptability to change
- Information retrieval and processing
- Telephone etiquette
- Issue resolution strategies
- Professionalism and confidentiality
- Clerical support and record keeping
- Active listening skills
- Clear communication techniques
- Front desk operations
Timeline
Information Specialist
Suburban Hospital
11.2008 - Current
High School Diploma -
Crossland High School