Vzhanae Lawson
513 N Castle Street
Summary
Dynamic and reliable professional with a proven track record at Woodberry Kitchen, excelling in customer service and teamwork. Skilled in problem-solving and data entry, I consistently enhance guest experiences and foster loyalty through exceptional service and a clean environment. Committed to maintaining safety and professionalism in all interactions.
Overview
3
3
years of professional experience
Work History
Event Server
Woodberry Kitchen
10.2023 - Current
- Works closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
- Provides friendly, courteous service to create memorable moments for guests.
- Serves appetizers, deliver entrees, and refill beverages for banquet guests.
- Assist event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
- Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
Security Officer
Allied Universal Security Services
05.2024 - 11.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Customer Service Cashier
Stop and Shop Supermarket
11.2021 - 08.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Developed and managed relationships with customers to increase customer loyalty.
Education
No Degree - Biomedical Engineering
Morgan State University
Baltimore, MD05-2026
High School Diploma -
Somerset County Vocational And Technical H.S
Somerset, NJ06-2021
Skills
- Positive attitude
- Strong teamwork
- Data entry
- Problem-solving
- Critical thinking
- Reliability and punctuality
- Customer relations
- Multitasking and organization
- Call center experience
- Cleanliness and hygiene
- Microsoft Excel
- Decision-making
- Professional telephone demeanor
- Food safety
- Microsoft outlook
- Professional appearance
- Administrative support
- Customer service
- Microsoft Office Suite
- Prioritization
Timeline
Security Officer
Allied Universal Security Services
05.2024 - 11.2024
Event Server
Woodberry Kitchen
10.2023 - Current
Customer Service Cashier
Stop and Shop Supermarket
11.2021 - 08.2023
No Degree - Biomedical Engineering
Morgan State University
High School Diploma -
Somerset County Vocational And Technical H.S
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