Vzhanae Lawson
513 N Castle Street
Summary
Dynamic and reliable professional with a proven track record at Woodberry Kitchen, excelling in customer service and teamwork. Skilled in problem-solving and data entry, I consistently enhance guest experiences and foster loyalty through exceptional service and a clean environment. Committed to maintaining safety and professionalism in all interactions.
Overview
3
3
years of professional experience
Work History
Event Server
Woodberry Kitchen
2010 Clipper Park, Baltimore Maryland
10.2023 - Current
- Works closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
- Provides friendly, courteous service to create memorable moments for guests.
- Serves appetizers, deliver entrees, and refill beverages for banquet guests.
- Assist event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
- Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
Security Officer
Allied Universal Security Services
36 S Charles St # 2300, Baltimore Maryland, 21201
05.2024 - 11.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Customer Service Cashier
Stop and Shop Supermarket
940 Easton Avenue Somerset NJ 08873
11.2021 - 08.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Developed and managed relationships with customers to increase customer loyalty.
Education
No Degree - Biomedical Engineering
Morgan State University
Baltimore, MD05-2026
High School Diploma -
Somerset County Vocational And Technical H.S
Somerset, NJ06-2021
Skills
- Positive attitude
- Strong teamwork
- Data entry
- Problem-solving
- Critical thinking
- Reliability and punctuality
- Customer relations
- Multitasking and organization
- Call center experience
- Cleanliness and hygiene
- Microsoft Excel
- Decision-making
- Professional telephone demeanor
- Food safety
- Microsoft outlook
- Professional appearance
- Administrative support
- Customer service
- Microsoft Office Suite
- Prioritization
Timeline
Security Officer
Allied Universal Security Services
05.2024 - 11.2024
Event Server
Woodberry Kitchen
10.2023 - Current
Customer Service Cashier
Stop and Shop Supermarket
11.2021 - 08.2023
No Degree - Biomedical Engineering
Morgan State University
High School Diploma -
Somerset County Vocational And Technical H.S