Walter McNeil
Towson
Summary
Accomplished nonprofit leader with over 15 years of experience in program management and grant writing, dedicated to enhancing support services for marginalized populations, particularly veterans and young adults. Proven ability to build strategic partnerships and leverage data analytics for informed decision-making while ensuring compliance with regulatory standards. Committed to advancing social justice and community empowerment through innovative solutions and effective team leadership.
Overview
22
22
years of professional experience
Work History
Assistant Director of Veteran Services
St. Vincent de Paul of Baltimore
Baltimore, MD
01.2024 - Current
- Lead operational management of the Supportive Services for Veteran Families (SSVF) program, enhancing service quality for veterans and their families, overseeing return to and coordinating travel for veterans from another country.
- Supervise a team of veteran service personnel, interns, and volunteers, fostering an environment of collaboration, growth, and high performance.
- Develop and execute grant proposals and reports, ensuring adherence to compliance standards and funding requirements. Serve on the Grants Committee.
- Oversee Fundraising and pursuing fundraising opportunities.
- Collaborate with the Department of Veterans Affairs to optimize resource access and improve partnerships for service delivery to ensure policy and guidelines are in compliance.
- Conduct regular program assessments and implement quality improvement strategies to enhance client outcomes and program effectiveness.
- Maintain accurate records of service metrics and grant compliance, utilizing data analytics to inform decision-making and improve operations.
- Engage in community outreach initiatives to promote awareness of veteran services and drive community support.
- Conduct training for staff on best practices in service delivery and compliance with institutional policies.
- Responsible for processing payroll through internal database- paycom.
Deputy Director of Transitional Housing
Housing Up Transitional Housing Program
Washington, DC
01.2023 - 01.2024
- Provided essential operational oversight for transitional housing services, focusing on equitable outcomes for young adults aged 18-24.
- Developed and implemented policies that promote social justice frameworks, leading to improved client experiences and satisfaction.
- Collaborated with regulatory bodies to ensure compliance with government contracts and continuous program improvement.
- Managed the program budget to align financial resources with strategic objectives, optimizing service delivery to clients.
- Analyzed program performance data to identify trends and implement strategies that enhance service accessibility for marginalized communities.
- Coordinated training sessions for staff on cultural competency and trauma-informed care to improve client support.
- Served as the primary contact for crisis resolution, effectively addressing operational challenges to maintain program integrity.
- Established community partnerships to promote resource accessibility and collaborative service delivery.
Rapid Re-Housing Case Manager Supervisor
Wheeler Creek Community Development Corporation
Washington, DC
01.2021 - 01.2023
- Directed operations of a rapid rehousing program, ensuring compliance with housing regulations and enhancing support for marginalized populations.
- Designed reporting frameworks utilizing Key Performance Indicators (KPIs) for monitoring program performance and driving data-informed decisions.
- Coordinated with external partners to streamline referral processes and improve access to essential housing services for clients.
- Provided supervision and professional development opportunities to case managers, enhancing team effectiveness and client service delivery.
- Engaged in community outreach to raise awareness of available housing resources and promote equitable outcomes.
- Collaborated with local organizations to create integrated service pathways for clients transitioning out of homelessness.
- Conducted regular training sessions emphasizing holistic support for vulnerable populations to enhance service delivery.
- Participated in policy discussions and advocacy efforts aimed at promoting housing equity and client rights.
Director of Student Affairs
Life Changing Career Academy
East Orange, NJ
01.2016 - 01.2021
- Managed operations within student affairs, ensuring compliance with education standards and enhancing student engagement through innovative programs.
- Spearheaded staff training initiatives, improving operational efficiency and overall service quality in the student services department.
- Fostered partnerships with external organizations, leading to expanded resources and improved retention rates among students.
- Implemented policies that support student welfare, promoting academic success and a positive community environment.
- Conducted assessments of departmental performance, utilizing data analysis to enhance decision-making and student initiatives.
- Coordinated workshops and events to promote student leadership development and community involvement.
- Engaged with students to gather feedback and implement changes aimed at improving program effectiveness and satisfaction.
- Led initiatives focused on diversity and inclusion within student programs to enhance access for underrepresented populations.
Veteran Coordinator
Community Partnership for the Prevention of Homelessness
Washington, DC
01.2012 - 01.2016
- Oversaw operational management of a multimillion-dollar “Supportive Services for Veteran Families” (SSVF) grant program, ensuring compliance with funding guidelines.
- Collaborated with community stakeholders to optimize resource allocation, enhancing support for transitioning veterans and their families.
- Analyzed program data to identify trends and opportunities for improvement, presenting findings to senior management.
- Cultivated partnerships with local organizations to enhance the support network available to veterans and increase service accessibility.
- Organized community outreach events to raise awareness of resources and engage veterans in service planning.
- Developed training materials to educate staff on veteran-specific needs and best practices in service delivery.
- Maintained a comprehensive database of community resources and contacts to facilitate efficient service referrals.
- Advocated for policy changes that promote improved outcomes for veterans within local and state government frameworks.
Director of Hospitality for Veterans Affairs
Walter Reed Army Medical Center
Washington, DC
01.2005 - 01.2012
- Managed daily operations of the hospitality office, enhancing patient experiences through efficient staffing and event coordination.
- Developed HIPAA-compliant processes, ensuring patient privacy and enhancing service quality across programs.
- Created marketing guidelines for departmental communications, improving outreach and customer service initiatives.
- Designed and implemented staff training programs on hospitality best practices and effective client engagement strategies.
- Coordinated with local businesses and community organizations to enhance event offerings and engage the community in veteran affairs.
- Evaluated departmental performance metrics to identify areas for improvement, significantly raising patient experience ratings.
- Actively participated in committees focused on improving veterans’ services and fostering community relationships.
- Led efforts to gather and analyze patient and family feedback to inform operational improvements.
Education
Master of Business Administration (MBA) -
University of Maryland Global Campus
College Park, MDBachelor of Science - Biology and Sociology
Bowie State University
Bowie, MDSkills
- Racial Equity and Social Justice Advocacy
- Program Oversight & Compliance
- Strategic Operations Management
- Data Analysis & Performance Reporting
- Policy Development & Implementation
- Stakeholder Engagement & Collaboration
- Team Leadership & Development
- Proficient in Microsoft Office Suite (Outlook, Word, Excel) and Google Workspace
- Fire Safety Certification and First Aid Certification
Timeline
Assistant Director of Veteran Services
St. Vincent de Paul of Baltimore
01.2024 - Current
Deputy Director of Transitional Housing
Housing Up Transitional Housing Program
01.2023 - 01.2024
Rapid Re-Housing Case Manager Supervisor
Wheeler Creek Community Development Corporation
01.2021 - 01.2023
Director of Student Affairs
Life Changing Career Academy
01.2016 - 01.2021
Veteran Coordinator
Community Partnership for the Prevention of Homelessness
01.2012 - 01.2016
Director of Hospitality for Veterans Affairs
Walter Reed Army Medical Center
01.2005 - 01.2012
Bachelor of Science - Biology and Sociology
Bowie State University
Master of Business Administration (MBA) -
University of Maryland Global Campus