Wanda Butts
Middletown
Summary
Offering passion for helping others, combined with strong organizational and communication skills, and eager to learn and grow in supportive environment. Brings dedicated approach to understanding and addressing client needs, with ability to quickly assimilate new information and procedures. Ready to use and develop problem-solving and interpersonal skills in Case Management role.
Compassionate Case Manager experienced in school based environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Developed strong client support and resource coordination skills in fast-paced environment. Demonstrates excellent problem-solving abilities and effective communication techniques. Seeking to transition into new field to leverage and expand these skills for impactful client-focused work.
Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Case Manager
SHIP of Frederick County
03.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Special Education Instructional Assistant
FCPS
12.2014 - 02.2024
- Supported student learning objectives through personalized and small group assistance.
- Provided support to help students with special needs learn and grow.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Created lesson materials, visuals, and digital presentations to supplement lesson plans.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assessed student assignments to check quality and completeness before submission for grading.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
- Maintained safety and security by overseeing students in recess environments.
Staffing Coordinator
Readers Memorial Home
06.2008 - 12.2014
- Assisted with personnel records management to support recordkeeping accuracy.
- Collaborated with manager to determine department's short and long-term hiring needs.
- Conducted reference checks and screening of potential candidates to support onboarding process.
- Verified payroll, vacation and sick time hours to support accounting processes.
- Coordinated job postings and advertisements for maximum exposure and response rate.
- Reduced risks by enforcing compliance with federal, state and local employment laws and regulations.
- Developed and facilitated new-hire orientations.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
Certified Nursing Assistant
Frederick Memorial Hospital
03.2004 - 06.2008
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Certified Nursing Assistant
Golden Living Nursing Home
02.2003 - 04.2007
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Staffing Coordinator
Mid Atlantic Hospice
10.1993 - 07.2002
- Assisted with personnel records management to support recordkeeping accuracy.
- Collaborated with manager to determine department's short and long-term hiring needs.
- Conducted reference checks and screening of potential candidates to support onboarding process.
- Verified payroll, vacation and sick time hours to support accounting processes.
- Coordinated job postings and advertisements for maximum exposure and response rate.
- Reduced risks by enforcing compliance with federal, state and local employment laws and regulations.
- Developed and facilitated new-hire orientations.
Education
CMT - Nursing
Thomas LLC
12.2023
CNA/GNA - CNA/GNA
Business Workforce Development Center
06.1993
Skills
- Positive Reinforcement Methods
- General Housekeeping
- Microsoft PowerPoint
- Language Skills Development
- Personal Hygiene Assistance
- Disciplinary Enforcement
- Positive Learning Environment
- Teaching and Instruction
- Verbal and Written Communication
- Case management
- Problem-solving
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation proficiency
- Community outreach
- Records management
- Data entry and analysis
- Critical thinking
- Case planning
- Case needs assessment
- Interdisciplinary collaboration
- Case management tracking
- Resource management
Education
Glen Burnie, MD,Baltimore, MD
Contact
Middletown, Md 21769
Certification
Therapeutic Mentoring Certification
Timeline
Case Manager
SHIP of Frederick County
03.2024 - Current
Special Education Instructional Assistant
FCPS
12.2014 - 02.2024
Staffing Coordinator
Readers Memorial Home
06.2008 - 12.2014
Certified Nursing Assistant
Frederick Memorial Hospital
03.2004 - 06.2008
Certified Nursing Assistant
Golden Living Nursing Home
02.2003 - 04.2007
Staffing Coordinator
Mid Atlantic Hospice
10.1993 - 07.2002
CNA/GNA - CNA/GNA
Business Workforce Development Center
CMT - Nursing
Thomas LLC