Deshauna Edwards
Baltimore
Summary
Well-qualified customer service proficient in handling customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
6
6
years of professional experience
Work History
Patient Service Associates
Mercy Medical Center
09.2023 - Current
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Performed registration for new patients and updated registration information for established patients.
- Answered patient questions and inquiries regarding registration process and documentation.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Offered assistance to parents filling out registration forms to obtain necessary details of child.
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Performed front desk scheduling and registration tasks and checked patients' insurance eligibility to improve billing accuracy.
Registration
University Of Md Medical Center Shock Trauma
03.2021 - 06.2023
- Verified insurance and registration data.
- Completed registration paperwork, verifying accurate patient information.
- Managed patient registration process, confirming data accuracy and completeness.
- Reviewed, assessed, and evaluated patient registrations, verified accuracy of demographic and financial information and corrected erroneous registrations.
- Followed guidelines for HIPAA regulations, policies and procedures.
Cashier
Panera Bread
09.2018 - 05.2020
- Worked closely with cashiers to solve problems and handle customer concerns.
- Answered questions about store policies and concerns to support positive customer experiences.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Served needs of more than two years customers in busy environment.
- Assisted customers with special services, account updates and promotional options.
- Assisted customers by answering questions and fulfilling requests.
- Counted cash in register drawer at beginning and end of shift.
- Educated customers on promotions to enhance sales.
Education
High School Diploma -
Chesapeake High School
Essex06.2019
Skills
- Payment collection
- Customer assistance
- Cash register operations
- Copying/faxing
- Cleanliness
- Order taking
- Problem-solving
- Filing and data archiving
- Multi-line phone proficiency
- Written Communication
- Good listening skills
- Multitasking abilities
- Credit card processing
Timeline
Patient Service Associates
Mercy Medical Center
09.2023 - Current
Registration
University Of Md Medical Center Shock Trauma
03.2021 - 06.2023
Cashier
Panera Bread
09.2018 - 05.2020
High School Diploma -
Chesapeake High School
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