WAYNE NICHOLS II
Baltimore
Summary
Results-driven data professional with keen eye for detail and passion for uncovering actionable insights from data. Proven track record of utilizing data analysis and visualization tools to drive business decisions and optimize processes. Team-oriented with strong focus on collaboration and adaptability, consistently delivering reliable results in dynamic environments.
Overview
23
23
years of professional experience
Work History
Data Analyst
Social Security Adminstration
Baltimore, MD
04.2014 - Current
- Analyzed complex datasets to inform policy decisions and improve service delivery.
- Developed and maintained comprehensive reports to track program performance metrics.
- Collaborated with cross-functional teams to enhance data integrity and accuracy in reporting.
- Provided strategic insights through data visualization techniques, improving stakeholder understanding of trends and key insights.
- Led initiatives to streamline data collection processes, resulting in increased operational efficiency.
- Utilized advanced statistical tools to conduct predictive modeling for resource allocation optimization.
- Utilized data visualization tools to effectively communicate business insights.
- Developed complex dashboard and reporting tools using Looker Studio and Google Analytics to track business performance metrics and automated reports.
- Generated ad-hoc reports to evaluate specific business requirements.
- Collaborated with stakeholders to identify business needs and data sources.
- Generated standard and custom reports to provide insights into business performance.
- Provided technical support for troubleshooting analytics and reporting issues.
- Utilized data visualization techniques to present and explain complex data sets.
- Identified patterns and trends in large data sets and provided actionable insights.
- Created dashboards within Looker Studio, Hootsuite and Talk Walker to monitor and track key performance indicators.
- Improved data visualization techniques, making insights more accessible to non-technical stakeholders.
- Conducted comprehensive data analysis to support strategic planning, leading to more informed decision-making.
- Collaborated with IT to ensure data security measures were in place, safeguarding sensitive information.
- Supported marketing strategies by providing detailed customer segmentation analysis.
Operation Analyst
Social Security Administration
Baltimore, MD
01.2009 - 04.2014
- Initiate action on cases based on problems identified by Regional Offices, Attorneys, and/or Congressional Staff members.
- Recommend and contribute changes to make policy and procedures easier to understand and interpret through IRD’s.
- Participant in gathering and researching information to improve the systems, components and workloads.
- Maintain and work with Managers and Program Analyst in specific areas to assist with workflow and make recommendations to improve the work process to meet agency goals.
- Provide operational liaison, technical assistance and guidance to ODO on operational issues.
- Review and respond to suggestions address to ODO workloads.
- Conduct research, gathering and analyzing data, reporting conclusions and/or making recommendations regarding employee development issues.
- Identify issues and trends and resolve potential issues based on work assignments
- Monitor and issue daily, weekly, and monthly reports of specific workloads to Divisions, Program Managers and Chief of Operation Support Branch.
- Provided guidance on workload issues to Management and other staff (MPAs, MSS, etc)
- Composed and revised training guides to assist technicians in job areas.
- Provide instructional training for new automation programming
- Conduct training and refresher courses for a variety of operation job families.
- Assist in the structural realignment of the DSE Centralization, which moved the Disability Support Examiners job family from modules to Divisions.
- Create project time frames and roll-out plans
- Conduct presentations to senior management and advised of program integration and business process improvements.
- Conduct briefings to Managers and employees on updates from local programming.
- Develop quality control procedures to ensure workloads meet components and agency standards.
- Participates in User Acceptance Testing (UAT) for ODO automated systems
- Coordinate and Lead a variety of Personnel onways to assist with specialty workloads backlog and ways to implement the task.
- Prepared and conducted briefings to Senior Level Management (DAC, AAC, and AC)
- Prepared written budget request for supply requisitions.
- Prepared written proposals, options and decision papers
Legal Administrative Specialist Technical Expert
Social Security Administration
Baltimore, MD
10.2008 - 01.2009
- Provide instructional training to new Benefit Authorizers of SSA procedures guidelines, and regulations.
- Teaching/training individuals on the step-by-step process of evaluating cases and completing job related procedures.
- Gathering information for lesson plans. Creating lesson plans and training curriculum.
- Mentor for new Benefit Authorizers whom are making the transition from training class to working live cases in which I monitor their workflow and activity as well as follow up on the actions that are taken in regards to cases.
- Also provide weekly reports of trainees evaluation directly to EBTD managers Phyllis Rini and Jeanne Jones
- Detects need for additional technical training in the application of policies, procedures and instructions.
- Name & Telephone of Immediate Supervisor: Phyllis Rini 410.965.7546
- Civil Service Series: GS-0343
- Avg. hours Per Week: 40
- Number and Kind of Employees You Supervised: Not specified
Legal Administrative Specialist
Social Security Administration
Baltimore, MD
09.2003 - 11.2004
- Respond to written request from various Social Security Field Offices, Lawyers, Representatives, Senators, Congressional affiliates for immediate action concerning Disability, Survivor and Disability Insurance, Retirement, Supplemental Security Income and Medicare
- Spokesman in conducting BA meetings for Module 13. During these meetings I have consult and advise colleagues with subject matter as well as relay techniques vital to daily Benefits Technical Examiners functions and procedure changes
- Deliberate and advise colleagues with subject matter advice and expertise on issues in regards to policy, procedure, and claims. Also provide colleagues with information in regards to priority workloads and adjustments of deadlines.
- Administer Telephone pilot for four months in which I respond to and resolved request from various Social Security Field Offices, Lawyers, Representatives, Senators, Congressional affiliates for immediate action concerning Disability, Survivor and Disability Insurance, Retirement, Supplemental Security Income and Medicare on issues that needed to be resolved promptly in order not prevent hardship for claimants
- Volunteer for the WCSP2 workgroup in which I perform a full review of all periods of offset and effectuate the adjustment and determine the total amount of net over-or underpayment to all individuals on the account.
- Research, review, and analyze procedure and policy for vital issues before making determinations on rather to resume, re-establish, adjust, suspend, withhold or cease disability benefits for disable beneficiaries while exercising discretion with sensitive issues
- Adjudicate and review Supplemental Security Income claims and post eligibility actions for disable beneficiaries.
- Adjudicate and adjust monthly benefits due to evidence and reports of Workers Compensation, disability cessation, student continuation, Medicare, garnishments and other various issues
- Administer provisions of the Social Security Act that deals with continuing eligibility, investigate and make determinations, enrolling and terminating Medicare.
- Establish validity and integrity request for photocopies of medical records, checks, proof of payments, correcting address, bank information and updating new representative payee when needed
- Analyze and make determinations on post entitlement actions on established accounts
- Compute overpayments and underpayments for accounting purposes, claims and output review.
- Prepare and compose written reports that are reviewed by managerial staff on a regular basis pertaining to to daily workloads
- Use decision making and analytical skills intensely during daily routine to ensure that work flow is met and on target in accordance with Social Security Administration
Education
B.S. - Principles of Management, Business Statistics, Managerial Accounting, Human Resource Management, Management Information, Foundations of Leadership, Leadership and Communication, Computer Concepts
Claflin University
Skills
- Excel functions
- Data analysis
- Data visualization and presentations
- Reporting tools
- Data exports
- Google analytics
- Gap analysis
- Text analytics
II. DETAILS AND DEVELOPMENTAL ASSIGNMENTS
- Disability Support Examiner (DSE) Centralization – Assist with the transition of moving all DSEs and DSE workloads out of modular components to divisional components.
- OSB Make It Right Workgroup – leader of a team of analysts from the Operations Support Branch (OSB) charged with developing initiatives to increase morale and productivity among the Operations Analysis Staff (OAS). Members met, discussed and presented information to upper management to aid with implementing the proposed initiatives.
Timeline
Data Analyst
Social Security Adminstration
04.2014 - Current
Operation Analyst
Social Security Administration
01.2009 - 04.2014
Legal Administrative Specialist Technical Expert
Social Security Administration
10.2008 - 01.2009
Legal Administrative Specialist
Social Security Administration
09.2003 - 11.2004
B.S. - Principles of Management, Business Statistics, Managerial Accounting, Human Resource Management, Management Information, Foundations of Leadership, Leadership and Communication, Computer Concepts
Claflin University