Wendy Kelly
Baltimore
Summary
Clinical professional with comprehensive background in overseeing clinical operations and delivering client-centered care. Expertise in developing and implementing clinical programs with focus on quality improvement and client satisfaction. Known for fostering team collaboration, adapting to evolving needs, and achieving impactful results.
Overview
7
7
years of professional experience
Work History
Clinical Director
Safe Harbor Community Services
04.2024 - Current
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Developed, implemented, revised, and evaluated policies and procedures.
- Cultivated a positive organizational culture that supported employee engagement, teamwork, open communication, ethical behavior, accountability.
- Conducted regular performance evaluations for clinical staff, identifying areas for improvement and providing constructive feedback for growth.
- Interacted effectively with clinical staff and clients by using active listening and interpersonal skills.
- Monitored, analyzed, and corrected staff performance.
- Recruited hired, and trained high-quality clinicians who contributed positively to the clinic''s mission and vision.
- Enhanced staff retention rates by implementing comprehensive wellness and professional development programs.
Mental Health Counselor
Safe Harbor Community Services
04.2020 - 03.2024
- Facilitated individual therapy sessions to promote mental health awareness and recovery strategies.
- Provided crisis intervention services, ensuring immediate support and safety for individuals experiencing acute distress.
- Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment.
- Developed personalized treatment plans based on client assessments and therapeutic goals.
- Implemented evidence-based interventions to address anxiety, depression, and trauma-related disorders.
- Collaborated with multidisciplinary teams to coordinate comprehensive care for clients in crisis situations.
- Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling.
- Provided crisis intervention services during emergencies, deescalating situations and connecting individuals with appropriate resources for ongoing support.
- Maintained detailed documentation of clinical notes, tracking patient progress throughout the course of treatment.
- Presented case history material to review and discuss with other staff members.
- Provided supervision for interns seeking licensure in the field of mental health counseling, offering guidance and feedback on their clinical skills and development.
Mental Health Therapist
American Psychiatric Care
10.2019 - 03.2020
- Conducted individual therapy sessions to support client mental health needs to clients aged 5-80.
- Developed personalized treatment plans based on comprehensive assessments and therapeutic goals.
- Evaluated client progress regularly, adjusting treatment strategies as necessary for optimal outcomes.
- Tailored therapeutic approaches to meet the unique needs of diverse client populations, including individuals with substance use disorders and trauma histories.
- Reduced client symptoms of anxiety and depression with cognitive behavioral therapy techniques, mindfulness exercises, and psychodynamic approaches.
- Provided clients with recommendations to community resources.
- Coordinated care with primary care physicians, psychiatrists, and other relevant healthcare providers to ensure seamless continuity of care for clients.
- Documented client progress in confidential files.
- Reduced symptoms of anxiety and depression, utilizing cognitive-behavioral therapy techniques.
Mental Health Counselor
Prime Care Medical
09.2018 - 11.2019
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Conduct risk assessments utilizing structured interviews and risk assessment tools. Assessed inmates at risk for suicide and/or engaging in self-harm, utilizing existing protocols according to current policy and procedures.
- Assessed inmates at risk for suicide and / or engaging in self-harm utilizing existing protocols according to current policy and procedures.
- Conducted clinical assessments based on referrals and self-referrals. Assessments included documentation of findings, including at a minimum a mental status examination and case conceptualization, diagnosis, and treatment plan.
- Assessed inmates for safety and provided brief counseling after being placed on segregation status,losing a loved one or after sentencing.
Education
Master of Social Work - Child And Adolescent Concentration
Washburn University of Topeka
Topeka, KS05-2002
Skills
- Employee performance evaluations
- Direct Client Care
- Effective communication
- Clinical instruction
- Building rapport
- Crisis intervention
- Empathy development
- Electronic charting
Accomplishments
Completed Trauma Training Certificate 1 through Trauma Institute
Summer Series at SEPH for Eating Disorders
Thrive Badge Program through Safe Harbor for excellent Client service
Timeline
Clinical Director
Safe Harbor Community Services
04.2024 - Current
Mental Health Counselor
Safe Harbor Community Services
04.2020 - 03.2024
Mental Health Therapist
American Psychiatric Care
10.2019 - 03.2020
Mental Health Counselor
Prime Care Medical
09.2018 - 11.2019
Master of Social Work - Child And Adolescent Concentration
Washburn University of Topeka