Wendy Walter
Perry Hall
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
38
38
years of professional experience
Work History
Customer Service Representative
Baltimore County Public Schools
02.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Pro Shop Sales Associate
Mountain Branch Golf Club
07.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Teacher
Baltimore County Public Schools
09.1987 - 01.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
MSDE Licensure Coursework - Early Childhood Education
Towson University
Baltimore, MD05-1987
Bachelor of Science - Marketing
James Madison University
Harrisonburg, VA05-1985
Skills
- Client support
- Attentive listener
- Problem-solving skills
- Accurate data entry
Timeline
Customer Service Representative
Baltimore County Public Schools
02.2024 - Current
Pro Shop Sales Associate
Mountain Branch Golf Club
07.2022 - Current
Teacher
Baltimore County Public Schools
09.1987 - 01.2024
MSDE Licensure Coursework - Early Childhood Education
Towson University
Bachelor of Science - Marketing
James Madison University
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