Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wesley Ross

Severn

Summary

Dynamic and detail-oriented banking professional with a proven track record at Woodforest National Bank. Expert in money handling and deposit management, consistently ensuring accuracy in high-volume transactions. Recognized for professionalism and fostering strong customer relationships, effectively resolving inquiries and enhancing client satisfaction.

Focused [Job Title] with experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service, and time management abilities.

Professional banking specialist prepared for this role with strong focus on customer service, cash handling, and transaction processing. Proven ability to work collaboratively within team to achieve results, adapting to changing needs seamlessly. Reliable, trustworthy, and skilled in communication, problem-solving, and financial accuracy. Consistently delivers exceptional service while maintaining high standards and efficiency.

Overview

7
7
years of professional experience

Work History

Bank Teller

Woodforest National Bank
07.2023 - 04.2025
  • Conducted monthly bank introduction briefings to new employees of a major retail store.
  • Processed applications for new checking and saving accounts as well as educated customers and processed new Certificate of Deposit (CD) and Individual Retirement Accounts (IRAs)
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Addressed customer inquiries regarding account balances, transaction history, transaction disputes, services charges and interest rates.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Conducted daily audits of cash drawer Automatic Teller Machines (ATMs) ensuring accuracy and compliance with bank policies.

Cashier Associate/Floor Associate

Big Lots Stores, Inc.
07.2018 - 09.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

Bachelor of Science - Business Administration

Bowie State University
Bowie, MD
12-2021

Skills

  • Attention to detail
  • Professionalism and courtesy
  • Money handling
  • Deposit and withdrawal management

Timeline

Bank Teller

Woodforest National Bank
07.2023 - 04.2025

Cashier Associate/Floor Associate

Big Lots Stores, Inc.
07.2018 - 09.2023

Bachelor of Science - Business Administration

Bowie State University
Wesley Ross