Wesley Usilton
Baltimore
Summary
Dynamic leader with a proven track record at Royal Farms, enhancing store performance and customer satisfaction through expert inventory management and exceptional team leadership. Skilled in Microsoft Office Suite and fostering positive customer relations, I spearheaded initiatives that significantly boosted sales growth. My approach combines strategic decision-making with a focus on mentoring, driving both operational excellence and staff development.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Royal Farms
07.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Automotive Technician
National Tire and Battery
05.2018 - 03.2020
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Maintained accurate records of time and materials required to perform repairs and service.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
- Optimized inventory management systems by tracking stock levels closely and placing orders as necessary to prevent shortages or excess supplies.
- Delivered detailed explanations of repair processes, increasing customer trust and satisfaction.
- Diagnosed complex electrical issues, restoring vehicle functionality.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Analyzed vehicle data using advanced diagnostic equipment.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Explained estimates and determined repair timelines to manage customer expectations.
Education
High School Diploma -
North County
Glen Burnie, MD06-2000
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
- Staff supervision
- Store operations
- Stock management
- POS systems
- POS systems operations
- Staff management
- Hiring and training
- Upselling and cross selling
- Pricing and markdowns
- Work Planning and Prioritization
- Mentoring and coaching
- Display setup
- Loss prevention
- Employee coaching
- Sales techniques
- Relationship building and management
- Sales growth
- Stock rotations
- Inventory counting
- Sales strategies
- Microsoft Office Suite
- Flexible schedule
- Scheduling coordination
- Marketing and promotions
- Workforce management
- Performance evaluations
- Human resource policies
- Cost control
- Vendor management
- Inventory management
- Team leadership
- Decision-making
- Operations management
- Scheduling
- Employee motivation
- Staff development
- Schedule management
Timeline
Assistant Store Manager
Royal Farms
07.2023 - Current
Automotive Technician
National Tire and Battery
05.2018 - 03.2020
High School Diploma -
North County
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