Whitnye Rodgers
Silver Spring
Summary
A position utilizing my retail, and technical skills in a professional business environment.
Experienced with managing guest interactions and front desk operations. Utilizes effective communication to address and resolve guest concerns promptly. Strong understanding of hospitality protocols and maintaining a welcoming environment.
Professional with strong skills in customer service and administrative tasks, ready to excel in a pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiencesProven ability to handle multitasking, problem-solving, and maintaining a welcoming atmosphere.e.
Diligent [Desired Position] with proven background in hospitality and customer service. Successfully managed guest interactions and resolved issues to enhance guest experience. Demonstrated strong communication skills and attention to detail in a fast-paced environment.
Overview
1
1
Certificate
24
24
years of professional experience
Work History
Front Desk Agent
Hampton Inn Suites
College Park, MD
02.2023 - 05.2025
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated room assignments and maintained accurate reservations using property management systems.
- Trained new staff on front desk procedures, enhancing team efficiency and service quality.
- Oversaw daily cash handling and completed financial reconciliations with precision and accuracy.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
Truck Unloader
UPS
Gaithersburg, MD
10.2017 - 03.2024
- Unloaded freight from delivery trucks efficiently, ensuring timely processing for distribution.
- Operated material handling equipment to transport packages within warehouse environment.
- Collaborated with team members to maintain safety standards during unloading processes.
- Inspected incoming shipments for accuracy and compliance with company protocols.
- Led efforts to enhance workplace organization, resulting in reduced loading time delays.
- Handled packages with care while transporting from truck to loading dock.
- Increased efficiency by organizing and streamlining unloading processes.
- Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
- Coordinated with truck drivers and dispatchers to have cargo picked up on time and according to schedule.
Produce Associate
Giant Food
Germantown, MD
07.2014 - 06.2020
- Trained new employees on store procedures and customer service standards, I Cleaned store area to maintain cleanliness and organization., Restocked fruit displays to ensure fresh availability for customers., unloaded trailers, used U Boats to take items out on sales floor, worked in flower shop, Inflated balloons for events to create festive decorations., Wrapped flowers in decorative paper for customer purchases. and gifts, mopped and SweInteracted with customers daily, assisting them in locating desired items.Directed customers to the right items they wanted. Set up display and marked down products. Plus many more
- Monitored freshness and quality of fruits and vegetables to maintain high standards.
- Ensured compliance with safety standards in produce handling and storage.
- Managed daily inventory levels, reducing waste through effective stock rotation practices.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Pleasantly greeted customers and provided prompt and courteous service.
- Blocked produce and culled damaged or spoiled pieces.
- Supported inventory management efforts through accurate record-keeping and timely reporting of any discrepancies.
Sales Associate
Five N Below
Germantown, MD
07.2019 - 04.2021
- Unloaded truck, stocked items, Swept and mopped floors to maintain cleanliness. and cleaned store, was cashier at register and trained employees
- Assisted customers in locating products and providing product information to enhance the shopping experience.
- Maintained organized sales floor, ensuring merchandise was stocked and displays were visually appealing.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
Care Provider
Respite of Montgomery County
Rockville, MD
02.2009 - 08.2016
- Maintained accurate medical records for patient care
- Communicated daily with clients to monitor and support progress on health plans
- Facilitated achievement of goals outlined in health plans through consistent client engagement.
- Provided compassionate care and support to individuals with diverse needs.
- Assisted clients with daily living activities, fostering independence and dignity.
- Coordinated transportation for clients to medical appointments and community activities, ensuring reliability.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Delivered high-quality personal care services that improved overall health outcomes for patients with various medical conditions or disabilities.
- Kept individuals safe by removing hazards and correcting problems.
- Managed challenging patient behaviors effectively by utilizing de-escalation techniques and maintaining professional composure.
Store Manger
Hollywood Videos
Germantown, MD
01.2001 - 12.2008
- Trained new staff in customer service and money handling to enhance customer interactions.
- Designed in-store displays to increase product visibility and attract customer interest.
- Assisted customer with locating and selecting merchandise.
- Balanced cash drawers at close shift and open shift.
- Regularly update and maintain customer database.
- Led store operations, ensuring optimal staffing and inventory management.
- Developed and implemented training programs for new employees.
- Enhanced customer service protocols, improving overall satisfaction ratings.
- Streamlined inventory processes, reducing shrinkage and improving accuracy in stock levels.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Education
Graduated - N/A
Northwest High School
Germantown, MD07-2003
Skills
- Front Desk Operations
- Customer service
- Reservation Management
- Guest Relations
- Customer Support
- Cash Handling
- Conflict Resolution
- Computer literacy
- Microsoft Word
- In-store display design
- Food service
- Food Preparation
- Custodial experience
- Produce management
- Client Services
Certification
- CPR Aid HIPAA Communicable Diseases MBlood
- First Aid Certification
Timeline
Front Desk Agent
Hampton Inn Suites
02.2023 - 05.2025
Sales Associate
Five N Below
07.2019 - 04.2021
Truck Unloader
UPS
10.2017 - 03.2024
Produce Associate
Giant Food
07.2014 - 06.2020
Care Provider
Respite of Montgomery County
02.2009 - 08.2016
Store Manger
Hollywood Videos
01.2001 - 12.2008
Graduated - N/A
Northwest High School
Section name
- Always willing to learn something new and achieve all goals that are brought to my attention.
- Authorized to work in the US for any employer