Wilder Franco Diaz
Baltimore
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
7
7
years of professional experience
Work History
General Manager
Five Guys
10015 York road
07.2024 - Current
- Managed daily operations to ensure smooth restaurant functioning.
- Trained and supervised staff to deliver exceptional customer service.
- Implemented inventory control procedures to maintain stock levels.
- Monitored food safety standards and ensured compliance with regulations.
- Coordinated staff schedules to optimize workforce efficiency.
- Developed promotional strategies to enhance customer engagement.
- Oversaw financial transactions and maintained accurate cash handling procedures.
- Fostered a positive work environment to boost team morale and productivity.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
General Manager
IHOP
Towson
01.2022 - 07.2024
- Managed daily operations to ensure smooth restaurant functioning.
- Trained and supervised staff to deliver exceptional customer service.
- Implemented inventory control procedures to maintain stock levels.
Cook
IHOP
Towson
12.2018 - 03.2022
- Prepared diverse menu items according to standardized recipes and presentation guidelines.
- Maintained cleanliness and organization of the kitchen and food preparation areas.
- Operated kitchen equipment, including grills, fryers, and ovens safely and efficiently.
Cook
Dennys Restaurant
Joppa
03.2019 - 12.2020
- Prepared diverse menu items according to standardized recipes and presentation guidelines.
- Maintained cleanliness and organization of the kitchen and food preparation areas.
- Operated kitchen equipment, including grills, fryers, and ovens safely and efficiently.
Education
Reginald F Lewis High School
Skills
- Inventory management
- Customer service
- Staff training
- Compliance monitoring
- Team leadership
- Scheduling efficiency
- Conflict resolution
- Promotional strategy
- Operational efficiency
- Performance evaluation
- Effective communication
- Problem solving
- Time management
- Employee engagement
- Verbal and written communication
- Goal setting
- Safety protocol
- Employee scheduling
- Succession planning
- Inventory control
- Staff training and development
- Leadership
Languages
English
Limited
Spanish
Professional
Timeline
General Manager
Five Guys
07.2024 - Current
General Manager
IHOP
01.2022 - 07.2024
Cook
Dennys Restaurant
03.2019 - 12.2020
Cook
IHOP
12.2018 - 03.2022
Reginald F Lewis High School