Wilhelmina Hargrave
Baltimore
Summary
Dynamic education specialist with a proven track record at the Maryland State Library for the Blind & Print Disabled. Expert in audio recording software and staff training, enhancing user engagement and operational efficiency. Successfully developed tailored programs, fostering strong relationships and delivering exceptional service to diverse patrons.
Overview
1
1
Certification
Work History
Staff Education Specialist (Librarian)
Maryland State Library for the Blind & Print Disab
- Delivered face-to-face, phone, and virtual reference services to diverse patrons.
- Provided tailored Readers’ advisory services to enhance user engagement.
- Developed locally produced audio collection to expand library resources.
- Cataloged library acquisitions and audio studio productions for efficient access.
- Conducted recruitment processes, including interviewing and hiring of new staff.
- Facilitated onboarding sessions and exit interviews to ensure smooth transitions.
- Designed and implemented training programs for staff and volunteers to improve skills.
Owner and General Manager
Self-employeed
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
Master of Science - MLS
Drexel University
Philadelphia, PABachelor of Science - Psychology And Sociology
Towson University
Baltimore, MDSkills
- Microsoft Office Suite proficiency
- Audio recording software expertise
- Customer service excellence
- Staff and volunteer training
- Volunteer program management
- Course outline and lesson plan development
- Public speaking and presentations
- Statistical data analysis
- Technology adaptation and learning
Certification
- Certified COVID-19 Contact Tracing
Timeline
Staff Education Specialist (Librarian)
Maryland State Library for the Blind & Print Disab
Owner and General Manager
Self-employeed
Master of Science - MLS
Drexel University
Bachelor of Science - Psychology And Sociology
Towson University
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