Willard Morris
Ft. Washington
Summary
Dependable and experienced professional with a background in security services and rental car operations. Known for maintaining a safe, orderly environment and providing respectful, reliable service to the public. Brings strong work ethic, sound judgment, and clear communication developed over years of hands‑on experience. Looking to move into a new role where reliability, professionalism, and customer service skills can be put to good use.
Overview
33
33
years of professional experience
Work History
Rental Sales Agent
Avis Rental Car
Washington
06.1993 - Current
- Assisted customers with vehicle rentals, returns, and upgrades while delivering excellent customer service.
- Processed rental agreements, payments, and reservations accurately using company software systems.
- Explained rental terms, insurance options, fuel policies, and vehicle features clearly to customers.
- Conducted vehicle inspections at pick‑up and return, documenting condition and mileage.
- Resolved customer concerns and issues efficiently to ensure satisfaction and repeat business.
- Managed high‑volume transactions in a fast‑paced airport or branch environment.
- Maintained accurate records and ensured compliance with company policies and procedures.
- Coordinated vehicle availability with cleaning, maintenance, and lot staff.
Security Guard
Guardsmark Security
Washington
01.2017 - 08.2020
- Monitored and controlled access to the federal building, ensuring only authorized personnel and visitors entered the premises.
- Verified identification and credentials in compliance with federal security protocols.
- Operated security systems, including surveillance cameras, metal detectors, and visitor management software.
- Conducted regular patrols of the lobby and surrounding areas to maintain a safe and secure environment.
- Responded calmly and efficiently to security incidents, alarms, and emergencies.
- Provided assistance and directions to employees, contractors, and the general public in a professional manner.
- Collaborated with federal law enforcement officers and building management to report and resolve security concerns.
- Completed detailed incident reports and daily activity logs.
Education
High School Diploma -
Oxon Hill High School
Oxon Hill, MD01-1982
Skills
- Customer service
- Vehicle inspection
- Rental agreement processing
- Software system utilization
- Complaint resolution
- Customer relationship management
- Conflict resolution
- Effective communication
- Attention to detail
- Problem solving
- Surveillance operation
- Incident reporting
- Threat assessment
- Access control
Timeline
Security Guard
Guardsmark Security
01.2017 - 08.2020
Rental Sales Agent
Avis Rental Car
06.1993 - Current
High School Diploma -
Oxon Hill High School