Summary
Overview
Work History
Education
Skills
Timeline
Generic

Willard Morris

Ft. Washington

Summary

Dependable and experienced professional with a background in security services and rental car operations. Known for maintaining a safe, orderly environment and providing respectful, reliable service to the public. Brings strong work ethic, sound judgment, and clear communication developed over years of hands‑on experience. Looking to move into a new role where reliability, professionalism, and customer service skills can be put to good use.

Overview

33
33
years of professional experience

Work History

Rental Sales Agent

Avis Rental Car
Washington
06.1993 - Current
  • Assisted customers with vehicle rentals, returns, and upgrades while delivering excellent customer service.
  • Processed rental agreements, payments, and reservations accurately using company software systems.
  • Explained rental terms, insurance options, fuel policies, and vehicle features clearly to customers.
  • Conducted vehicle inspections at pick‑up and return, documenting condition and mileage.
  • Resolved customer concerns and issues efficiently to ensure satisfaction and repeat business.
  • Managed high‑volume transactions in a fast‑paced airport or branch environment.
  • Maintained accurate records and ensured compliance with company policies and procedures.
  • Coordinated vehicle availability with cleaning, maintenance, and lot staff.

Security Guard

Guardsmark Security
Washington
01.2017 - 08.2020
  • Monitored and controlled access to the federal building, ensuring only authorized personnel and visitors entered the premises.
  • Verified identification and credentials in compliance with federal security protocols.
  • Operated security systems, including surveillance cameras, metal detectors, and visitor management software.
  • Conducted regular patrols of the lobby and surrounding areas to maintain a safe and secure environment.
  • Responded calmly and efficiently to security incidents, alarms, and emergencies.
  • Provided assistance and directions to employees, contractors, and the general public in a professional manner.
  • Collaborated with federal law enforcement officers and building management to report and resolve security concerns.
  • Completed detailed incident reports and daily activity logs.

Education

High School Diploma -

Oxon Hill High School
Oxon Hill, MD
01-1982

Skills

  • Customer service
  • Vehicle inspection
  • Rental agreement processing
  • Software system utilization
  • Complaint resolution
  • Customer relationship management
  • Conflict resolution
  • Effective communication
  • Attention to detail
  • Problem solving
  • Surveillance operation
  • Incident reporting
  • Threat assessment
  • Access control

Timeline

Security Guard

Guardsmark Security
01.2017 - 08.2020

Rental Sales Agent

Avis Rental Car
06.1993 - Current

High School Diploma -

Oxon Hill High School
Willard Morris