William Bobbitt

Responsibilities:

Event Management:

• Assist in planning, coordinating, and implementing special events and facility rentals, including contracts, COIs, and collecting and inputting payments into the CRM database
• Respond to facility rental-related inquiries, schedule tours and walk-throughs with current and prospective rental clients, and assist in subsequent follow up;
• Perform event setup and breakdown, assist with onsite oversight and execution on event days, including guest check-in, directional support, volunteer deployment, merchandise sales, beverage pouring, etc;
• Communicate with outside contractors regarding event setup details, mail confirmation packages, confirm and coordinate the arrival of vendors and sponsors for events, monitor set up and ensure their needs are met throughout the event;
• Respond to event-related inquiries, assist guests with scheduling tickets, send out confirmation emails, and reschedule tickets as needed;
• Responsible for digitizing and organizing past and current department files, data entry for vendor information, and for CRM data entry and database cleanup;
• Plan, coordinate and attend off-site marketing events and street teams to increase event ticket sales and foster awareness;
• Provide superior customer service to event and rental guests by answering questions, anticipating needs, escalating issues when appropriate, and meeting and/or exceeding guest expectations;
• Assist in the development of partnerships with community organizations with the goal of both broadening the Zoo’s reach within the community, and also making rentals and event offerings diverse, accessible, equitable and inclusive;
• Responsible for maintaining and organizing department supplies, including linens and laundry, utensils and dishes, glassware, giveaways, prizes etc;
• Responsible for compiling agenda for weekly department meetings;
• Responsible for review of department web pages on a monthly basis;
• Assist with Ravens event days and sales on Ravens Walk;
• Provide administrative support to achieve department revenue goals;
• Use sound judgment and report incidents to management or security, as needed;
• Facilitate and support events for other Zoo departments, including education and animal;
• Assist other departments as needed for cross utilization of skills and manpower;
• Work collaboratively with other departments to create necessary event collateral such as posters, banners, and handbills for internal and external promotion of the Zoo’s events;
• Responsible for Altru data input, data ownership, and accuracy;
• Required to maintain confidentiality of all collected personal and financial information;
• Collaborate with Volunteer Department to assign volunteer roles for special events; and
• Fiduciary responsibilities include ticket sales, cash handling, selling inventory at festivals and events, verifying department invoices, and approving purchase orders as needed
• Aided in the planning and executing of “Brew at the Zoo”
• A large2 day beer festival with over5,000 attendee’s each day

Responsibilities:

Staff Management:

• Manage a group of40 staff members.25 facility assistants and15 facility managers
• Create, assess, and execute facility all staff training at the beginning of every semester
• Organize monthly in-services for facility assistants
• Design and administer semesterly and annual employee performance evaluations
• Manage, hire, and train a student event program manager who aids the Coordinator with weekly event tasks
• Approve and deny student payroll
• Maintain student payroll budget
• Conduct disciplinary meetings with staff members who break policies
• Event Management:
• Act as primary administrator of25live
• Manage, Maintain, and reserve over7,000 internal and external events a semester using25live
• Organize, maintain, and reconcile invoice process for facility rentals
• Communicate with Event and Conference services about large external events who wish to use the facility
• Maintain cleanliness and organization of large field house
• Create event itinerary for student staff to aid them in set up of large events
• Send weekly event schedule to professionals staff every Friday
• Hire and train event staff
• Communicate and organize events with student groups on campus
• Manage, inventory, and order event equipment
• Communicate and work with athletic department on practices or events taking place at Burdick hall
• Help and aid Athletic swim on their large swim meet logistics
• Communicate with professional staff and submit event requests for any space they need on campus
• Communicate with Sports clubs about equipment needs and organize the delivery of the equipment
• Organize and present event information at weekly professional staff meetings
• Responsible for organizing multiple large200-400 person events a semester

Facility Management:

• Manage, maintain, supervise, and promote an award winning235,000 sq ft facility
• Manage and follow up on maintenance requests from student employees
• Maintain cleanliness and quality of3 large turf fields
• Perform weekly facility walkthroughs to insure quality of facility
• Keep inventory of equipment such as: tables, chairs, coolers, custodial equipment, and field house equipment and order any if necessary
• Communicate with maintenance and custodial staff about projects
• Organize and maintain cleanliness of multiple facility closets
• Train facility staff in proper laundry procedures to clean towels and jerseys
• Keep inventory of field house that houses sporting equipment, field maintenance machines, and event equipment
• New programs implemented
• Reorganized connect2 plan to become more user friendly for staff members
• Created a new standard operating procedure for communicating, approving, and executing events

Committees

• Connect2 concepts
• Civility and Inclusion Committee

Responsibilities:

Staff Management:

• Managed a group of50 student staff members.40 facility assistants and10/15 facility supervisors
• Organized, created, and managed semester schedule of all staff members
• Facilitated meetings with student staff to praise or redirect on shift behavior and performance
• Communicated and organized interviews for potential new facility assistants every semester
• Scouted and conducted interviews for new facility supervisors
• Plan and execute weekly supervisor and monthly staff meetings focused on daily operations, risk management and
• Organized front desk, equipment desk, roving, and maintenance task training to new facility assistants
• Design and facilitate pre semester student employee training to align learning outcomes with department strategic plan and goals
• Conduct risk management scenarios with staff on shift
• Design and administer semesterly and annual employee performance evaluations
• Train staff members on how to properly wash intramural jerseys

Event Management:

• Manage and maintain over6,000 internal and external events a semester using25live
• Manage and reconcile invoice process for facility rentals
• Communicated facility policies and expectations to approved events
• Conducted meetings with large events to communicate set up expectations and policies
• Responsible for communicating and organizing large events at the facility
• Communicated detailed set up expectations to student staff
• Served as primary administrator for events submitted in25live

Facility Management:

• Performed annual facility audits and risk management assessment of entire facility
• Manage daily operations of Georgia Southern’s220,000 sqft facility with400,000 annual visits
• Manage daily operations of Georgia Southern’s70-acre MC anderson outdoor park
• Managed inventory of all sporting equipment and event equipment (Tables, Chairs, etc.)
• Audio/visual equipment set up and troubleshooting
• Other Responsibilities:
• Lead weekly Facility Operations meetings containing multiple campus recreation and campus maintenance departments
• Held discipline meetings with patrons who were ejected from the facility by student staff
• Sold memberships to students, faculty/staff, dependents, and spouses of members
• Taught CPR/First aid to student staff members
• Participated in the implication of Connect2 Concepts into daily operations

New Programs Implemented:

• Implemented a new incentive program to encourage staff to support one another and also create a stronger sense of community amongst staff members
• Created a EMS call sheet for the front desk to organize crucial information when calling EMS
• Organized and conducted an overnight student supervisor retreat to Savannah, GA
• Created new advertisement and recruiting methods for the facility assistant position
• Re-Organized the facility assistant interview process to create a more effective and productive way to interview candidates
• Implemented connect2 concepts into daily operations
• Organized the set up and dispersal of8 new IPad to be used in daily operations
• Learn basic audio/visual set up and troubleshooting

Committees

• Connect2 Concepts
• Homecoming Float