William Burgess
Temple Hills
Summary
Dependable and responsible individual with a strong background in customer service and technical support. Recognized for effective communication and problem analysis skills, contributing to seamless training and development of new employees.
Overview
6
6
years of professional experience
Work History
Active Duty
Department Of Defence
Washington
07.2022 - Current
- Collaborated with IT teams to ensure compliance with security standards.
- Reviewed system configurations for adherence to security protocols and guidelines.
- Provided technical support to users for software and hardware issues.
- Monitored systems for performance issues and resolved them promptly.
- Trained new employees on support processes, procedures, and knowledge base.
Cook
Buffalo Wild Wings
Lancaster
03.2021 - 04.2022
- Prepared and cooked menu items according to restaurant standards.
- Maintained cleanliness and organization of kitchen and cooking stations.
- Wrapped, dated and labeled food items in storage for safety and freshness.
Cashier
Weis Markets Inc
Lancaster
03.2020 - 03.2021
- Managed cash drawer and ensured accurate cash handling.
- Maintained a clean and organized checkout area throughout shifts.
- Stocked shelves with merchandise when needed.
Education
Bachelor of Science - Cyber Security
Western Governors University
Salt Lake City, UT06-2026
Skills
- Training and development
- Effective communication
- Problem analysis
- Team collaboration
- Customer service
- Decision-making
- Dependable and responsible
Timeline
Active Duty
Department Of Defence
07.2022 - Current
Cook
Buffalo Wild Wings
03.2021 - 04.2022
Cashier
Weis Markets Inc
03.2020 - 03.2021
Bachelor of Science - Cyber Security
Western Governors University