Summary
Overview
Work History
Education
Skills
Timeline
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William Caldwell Jr

William Caldwell Jr

Baltimore

Summary

Results-driven Administrative Manager with 3–4 years of experience overseeing office operations, coordinating administrative functions and leading cross-functional teams to improve organizational efficiency.

Skilled in streamlining workflows, managing schedules, and maintaining accurate records in fast-paced environments.

Recently began transitioning into the healthcare field with foundational training and growing expertise as a Medical Clerk.

Also bringing one year of hands-on experience as a Warehouse Associate with a strong understanding of inventory control, shipping/receiving, and workplace safety.

Currently aspiring to become a Physical Therapist, with a deep commitment to patient care, health and continuous professional development.

Known for being highly adaptable, detail-oriented, and driven to succeed across every stage of career growth.

Overview

8
8
years of professional experience

Work History

Delivery Driver

Amazon
Edgewood, MD
02.2026 - Current
  • Delivered packages efficiently within designated timeframes to ensure customer satisfaction.
  • Operated delivery vehicle safely while adhering to traffic regulations and company policies.
  • Assisted in training new drivers on best practices and safety protocols.
  • Conducted routine vehicle inspections to maintain operational readiness and safety standards.
  • Utilized handheld devices for navigation and tracking packages during deliveries.
  • Collaborated with team members to resolve delivery issues promptly and professionally.
  • Delivered packages to customer doorsteps and business offices.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Delivery Driver

Cargo Smart
Edgewood, MD
12.2025 - 02.2026
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Utilized handheld devices for tracking deliveries and managing inventory efficiently.
  • Contributed to team success by effectively communicating with dispatchers, managers, and coworkers to address issues or concerns.
  • Reduced delivery time by planning optimal routes using GPS technology and local knowledge.
  • Assisted in training new drivers on company policies, safety procedures, and best practices for delivering packages effectively.

Delivery Driver

Ace Logistics
Edgewood, MD
08.2025 - 11.2025
  • Utilized handheld devices for navigation and package tracking during deliveries.
  • Operated delivery vehicle while adhering to safety regulations and traffic laws.
  • Managed efficient route planning to optimize on-time deliveries.
  • Loaded and unloaded packages ensuring proper handling and organization.
  • Collaborated with team members to improve overall delivery processes.
  • Maintained a clean driving record while navigating various routes for efficient deliveries.

Ramp Agent

Prime Flight
Baltimore, MD
03.2025 - 07.2025
  • Conducted pre-flight inspections to verify safety and compliance of aircraft.
  • Loaded and unloaded cargo, ensuring weight distribution adhered to regulations.
  • Collaborated with team members to enhance operational efficiency during peak hours.
  • Adapted quickly to changing priorities in fast-paced airport environment.
  • Maintained cleanliness of ramp area, promoting safety and organization standards.
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
  • Connected electrical power unit and hoses to aircraft.

Warehouse Associate

TMD Staffing
Glen Burnie, MD
02.2024 - 02.2025

• Picked, checked, audited, and staged orders with precision.

• Ensured compliance with standard operating procedures during all processes.

• Met or exceeded established productivity and quality standards consistently.

• Maintained strict adherence to safety practices and guidelines at all times.

• Assisted in training new warehouse associates on operational best practices.

  • Assisted in organizing shipments, ensuring timely dispatch of orders to meet customer demands.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.

Sales Representative

Sam Levitz Furniture
Tucson, AZ
05.2023 - 11.2023

• Provided personalized furniture recommendations based on budget, design preferences, and personal needs

• Assisted customers in selecting furniture suitable for various occasions, including special milestones like a child moving into their first home or into college dorms.

• Demonstrated product knowledge and expertise to guide customers in making informed purchasing decisions

• Built strong relationships with customers to understand their unique requirements and preferences

• Utilized effective sales techniques to promote high-value furniture

• Collaborated with team members to ensure a seamless customer experience

Medical Office Clerk

El Rio Community Health Center
Tucson, AZ
09.2022 - 03.2023

• Complete clerical and non-clinical tasks efficiently while achieving established performance rates.

• Maintain patient confidentiality in compliance with HIPAA and corporate policies.

• Ensure cleanliness and safety of the work environment in accordance with established procedures.

• Greet and assist patients and visitors with professionalism and warmth.

• Conduct regular competency skills evaluations to uphold proficient skill levels.

  • Developed patient outreach initiatives to improve appointment adherence and overall satisfaction.
  • Assisted in billing tasks by accurately inputting data into the electronic health record system, reducing errors and delays in payment processing.
  • Collaborated closely with insurance companies to verify coverage details, submit claims, and process payments promptly.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments promptly.

Cashier/Cook

McDonalds
Tucson, AZ
12.2021 - 05.2022
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Maintained cleanliness and organization of work area to enhance customer experience.
  • Assisted in training new cashiers on operational procedures and customer service standards.
  • Resolved customer inquiries and complaints promptly to ensure satisfaction and retention.
  • Collaborated with team members to manage peak service times effectively, ensuring seamless operations.

Administrative Manager

USAF
Tucson, AZ
12.2019 - 12.2021

• Gained proficient computer knowledge and skills with; Microsoft Word, Outlook, PowerPoint and Excel

• Develops, updates, and maintains office procedures to ensure electronic records/files operations are effective and efficient

• Drug Demand Trusted Agent ensures members selected for testing are notified immediately and given the appropriate paperwork and time for testing

• Analyses the Unit Manpower Personnel Roster to ensure manning documents are revised and makes recommendations for approval or disapproval as required

• Assists with implementing operational policies, procedures, programs, and standards as required, ensuring the efficient and effective implementation of the DoD Continuous

• Processes all In/Out processing of unit personnel and indoctrinate personnel to the level of access requirements

• Utilizes web-based technology resources to assist newly assigned unit members and spouses life-cycle needs

• Operates MICT & AMP; SharePoint to upload all pertinent checklists, documents, inspections, and PII

Cashier/Cook

McDonalds
Baltimore, MD
06.2018 - 06.2019

• Efficiently managed food and beverage orders with speed and accuracy

• Demonstrated exceptional customer service skills

• Collaborated effectively with team members to ensure smooth operations

• Developed strong leadership skills through leading shifts and training new employees

• Proficient in handling cash transactions accurately

Education

High School Diploma -

Catonsville High
Catonsville, MD

Skills

    Team Collaboration Skills

    Communication Skills

    Customer Service Specialist

    Medical Office Receptionist

    HIPAA Compliance

    Written/Verbal Communication Skills

    Interpersonal Skills

    Cash Handling

    Microsoft Word, Outlook, PowerPoint, Excel

    Organizational Skills

    Leadership Skills/Mentoring

    Computer Literacy

    System Administration

Timeline

Delivery Driver

Amazon
02.2026 - Current

Delivery Driver

Cargo Smart
12.2025 - 02.2026

Delivery Driver

Ace Logistics
08.2025 - 11.2025

Ramp Agent

Prime Flight
03.2025 - 07.2025

Warehouse Associate

TMD Staffing
02.2024 - 02.2025

Sales Representative

Sam Levitz Furniture
05.2023 - 11.2023

Medical Office Clerk

El Rio Community Health Center
09.2022 - 03.2023

Cashier/Cook

McDonalds
12.2021 - 05.2022

Administrative Manager

USAF
12.2019 - 12.2021

Cashier/Cook

McDonalds
06.2018 - 06.2019

High School Diploma -

Catonsville High
William Caldwell Jr