William Chapman
Towson
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Ameriprise Financial
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Account Luxury Manager
The RealReal
08.2021 - 08.2023
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
Mortgage Loan Officer
Wells Fargo
01.2021 - 08.2021
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Explained different types of loans pertaining to client situations.
- Fielded customer complaints and provided solutions.
Customer Service Representative
Ameriprise Financial
08.2015 - 01.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Exhibited high energy and professionalism when dealing with clients and staff.
Sales Associate Specialist
Michael Kors
11.2011 - 08.2015
- Greeted customers and helped with product questions, selections and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
No Degree - Business
University of Pittsburgh - Bradford
Bradford, PA05.2016
Skills
- Client Needs Assessment
- Customer Service and Assistance
- Visiting Locations
- Operational Efficiency
- Strategic Selling
- Following Up with Clients
- Promotions and Marketing Strategies
- Salesforce Software
- Driving Revenue
- Retail Knowledge
Timeline
Customer Service Representative
Ameriprise Financial
08.2023 - Current
Account Luxury Manager
The RealReal
08.2021 - 08.2023
Mortgage Loan Officer
Wells Fargo
01.2021 - 08.2021
Customer Service Representative
Ameriprise Financial
08.2015 - 01.2021
Sales Associate Specialist
Michael Kors
11.2011 - 08.2015
No Degree - Business
University of Pittsburgh - Bradford
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