William Hann
Millersville
Summary
Dynamic leader with a proven track record at Heavy Hammer New Media Solutions, excelling in strategic planning and customer service. Mastered project management and leadership, driving operational efficiency and exceeding customer satisfaction goals. Skilled in policy writing and conflict resolution, adept at fostering team success and achieving company objectives.
Overview
33
33
years of professional experience
Work History
EVP Member Services
Heavy Hammer New Media Solutions
Annapolis
05.2004 - Current
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Advised senior executives on approaches for resolving complex issues impacting operations.
- Identified problems and implemented solutions to better streamline operations.
- Reviewed reports from functional areas to assess progress towards organizational goals.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Developed and implemented strategic plans to achieve company objectives.
- Drove revenue by cultivating successful client relations.
- Formulated policies that improved operational efficiency and productivity.
- Designed incentive programs that motivated staff members while ensuring profitability targets were met.
General Manager
Tuesday Morning
Stevensville
11.2002 - 05.2004
- Created schedules and monitored payroll to remain within budget.
- Guided management and supervisory staff to promote smooth operations.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Developed service and sales strategies to improve retention and revenue.
- Recruited, interviewed and hired qualified staff for open positions.
- Delegated work to staff, setting priorities and goals.
- Supervised employees through planning, assignments, and direction.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Store Manager
Boston Market
Glen Burnie
07.1992 - 11.2002
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited, trained and supervised new employees.
- Monitored employee performance and identified performance gaps for corrective action.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Education
BBA - Business Administration And Marketing
Strayer University
Severn, MD01-2020
Skills
- Project management
- Strategic planning
- Policy writing
- Customer service
- Data analysis
- Budget management
- Employee training
- Conflict resolution
- Operational oversight
- Self-Directed
- Supervision and leadership
Timeline
EVP Member Services
Heavy Hammer New Media Solutions
05.2004 - Current
General Manager
Tuesday Morning
11.2002 - 05.2004
Store Manager
Boston Market
07.1992 - 11.2002
BBA - Business Administration And Marketing
Strayer University
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