Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

William Henson

Lutherville-Timonium

Summary

Dynamic delivery driver with a proven track record, recognized for enhancing customer satisfaction through timely and accurate deliveries. Skilled in GPS navigation and route management, I excel in maintaining a positive attitude while ensuring safety and efficiency. Dependable and reliable, I consistently meet tight deadlines and exceed customer expectations. I have acquired my CDL A license and 3 endorsements, Tanker, Hazmat and doubles/triples.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Delivery Driver

FedEx
01.2025 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.

Package Car Delivery Driver

UPS
07.2021 - 01.2025
  • Enhanced efficiency by planning optimal delivery routes, taking into account traffic patterns and weather conditions.
  • Demonstrated excellent problem-solving abilities when faced with unexpected challenges during the delivery process, finding solutions that satisfied both the customer''s needs and company expectations.
  • Maximized fuel efficiency through careful driving habits and appropriate vehicle maintenance practices.
  • Promoted a safe work environment by adhering to all company safety guidelines and regulations during daily operations.
  • Effectively communicated with supervisors regarding any issues or concerns encountered during deliveries, contributing valuable feedback for continuous improvement efforts.
  • Ensured vehicle safety through regular maintenance checks and addressing potential issues promptly.
  • Maintained positive relationships with clients, addressing their needs and concerns professionally and courteously.
  • Completed necessary paperwork accurately, ensuring proper documentation of deliveries for both customers and management records.
  • Fostered a professional appearance by maintaining clean uniforms, vehicles, and equipment at all times per company standards.
  • Demonstrated adaptability by adjusting delivery schedules to accommodate unforeseen circumstances or emergencies as needed.
  • Collaborated effectively with dispatchers for real-time updates on route changes or potential delays.
  • Improved customer satisfaction by providing timely and accurate package deliveries.
  • Utilized technology tools such as GPS devices and smartphones for efficient navigation, tracking delivery statuses, and updating client information as required.
  • Supported warehouse staff in loading and unloading packages for efficient distribution within set timeframes.
  • Reduced package damage rates by handling items with care throughout the entire delivery process.
  • Developed strong organizational skills while managing multiple tasks simultaneously under tight deadlines.
  • Delivered packages to customer doorsteps and business offices.
  • Lifted, lowered, and carried packages typically weighing 10-125 pounds throughout regular course of delivery.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.

Delivery Driver

Amazon
01.2019 - 07.2021
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.

Education

CDL A - CDL A Training

North American Trade School
Baltimore, MD
04.2025

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Punctual and reliable
  • Safe driving
  • Loading and unloading
  • Clean driving record
  • GPS and route planning
  • Route management
  • Heavy lifting
  • Map reading and navigation skills
  • Cargo handling
  • Quality assurance
  • Safe driver training
  • Vehicle inspection
  • Commercial driving
  • Dispatch communication
  • CDL A
  • Hazmat Endorsement
  • Tanker Endorsement
  • Doubles/Triples Endorsement
  • TWIC Card

Certification

  • Commercial Truck Driving Training - 320 hours

Timeline

Delivery Driver

FedEx
01.2025 - Current

Package Car Delivery Driver

UPS
07.2021 - 01.2025

Delivery Driver

Amazon
01.2019 - 07.2021

CDL A - CDL A Training

North American Trade School

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William Henson