William Jackson
Upper Marlboro
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
6
6
years of professional experience
Work History
District Manager
DTLR
10.2021 - 02.2025
- Responsible for overall quality and performance of the retail store staff
- My District generated over $29 Million Dollars in, in-store revenue,Which was top 5 in the company
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Analyzed the district and store financial data and partnered with store management to take action to maximize revenues and control costs at or better than plan
- Used company tools to ensure Store Managers were aware of their day to day business
- Used tools like shopper trak and the business trade report to train Managers on how to read the numbers and manage their business through the numbers
- Responsible for recruiting, hiring, and retaining Store and Assistant Managers
- Because of ongoing training, rapport building, and transparency my district averaged less than 1% turnover in 2024
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Through weekly and quarterly inventories I was able to Monitor and identify issues relevant to the loss or inconsistencies in company product
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- When issues would arrive I would partner with the Loss prevention to create a plan to ensure inventory shrink was maintained to company standards
- Ensures company customer service standards are upheld throughout the district
Store Manager
DTLR
10.2018 - 10.2021
- Ensured customer service was conducted at a high level to ensure the best experience for every customer
- I was Responsible for recruiting, and hiring new sales associates
- Tasked with Training and developing sales associates and new Store Management through the liaison program
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maintained payroll cost on a weekly basis
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Through weekly and daily inventory checks, ensured Inventory shrink to standards, not exceeding the .55% allowed by the company
- Partnered with my merchandising and visual teams to ensure presentation is to company standards and that product was at the appropriate stock levels
Education
Diploma -
DuVal High School
Lanham, MD01.2002
Skills
- Leadership Development
- Multi-unit Management
- Outside Marketing
- Sales/Cold Calling
- Sales and Customer Service Training
- Proficient in Microsoft Excel
- Proficient in Microsoft PowerPoint
- Proficient in Microsoft Outlook
- Recruiting and hiring
- Operations management
- Employee scheduling
- Conflict management
Timeline
District Manager
DTLR
10.2021 - 02.2025
Store Manager
DTLR
10.2018 - 10.2021
Diploma -
DuVal High School
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