William Martin

Spearheaded the forecasting of the company budget, ensuring alignment

with financial projections and goals.

Analyzed customer accounts to determine eligibility for credits or debits,

optimizing financial settlements.

Authored and forwarded monthly status reports to the Vice President of

Revenue Operations and the CFO, forming the basis for financial

projections for internal use and investors.

Posted financial data to the General Ledger and managed the monthly

uploading of data to customer accounts for invoice posting.

Collaborated with IT, Engineering, and Sales teams to ensure accurate

customer account provisioning for correct billing.

Served as the primary point of contact for all billing-related escalations.

Weekly account reconciliation of high revenue accounts ($50K). Which includes credit/debit adjustments, contract review, reconciling billing disputes, posting payments on customer accounts, and forecasting future revenue in conjunction with the Sales Team.

Reconciled local carrier and AT&T accounts, resolving disputes for high-

value accounts exceeding $1 million in monthly billing.

Engaged directly with vendors to address and resolve complex billing and

settlement discrepancies.

Partnered with Finance and Settlement teams to troubleshoot and rectify

revenue and cost-related issues impacting the balance sheet and general

ledger.

Identified and recommended solutions for internal processing and systems

issues affecting transaction processing.

Synthesized information from network, contract, billing, and settlement

teams to ensure timely and accurate resolution of carrier disputes.

Forecasted the Network Provisioning team's budget for the subsequent year

and reconciled the previous year's budget.

Orchestrated conference calls with vendors and carriers to address and

close network issues with the support of the Network Management Center.

Managed collections for accounts in the New York and Washington D.C.

markets.

Investigated customer accounts daily to determine severity levels and

appropriate collection strategies.

Negotiated payment terms with customers, offering extended deadlines

contingent on agreed-upon conditions.

Facilitated collections through partial payments, courtesy credits, or product

package enhancements.

Performed account reconciliation and resolved customer disputes arising

from billing errors, service outages, or provisioning mistakes, collaborating

with IT, Provisioning, and senior management.