William Matthews
Baltimore
Summary
Federal law enforcement professional with over 15 years of experience supporting administration and management, program coordination, operational oversight, and resource allocation within a federal agency. Proven ability to support senior leadership, coordinate multi-functional operations, and ensure compliance with federal policies, procedures, and regulations. Demonstrated experience in personnel management, customer service, interagency coordination, contracting/procurement support, and database management systems. Skilled in improving operational efficiency, supporting organizational objectives, and managing administrative functions in high-risk environments.
Overview
20
20
years of professional experience
Work History
United States Postal Police Officer
United States Postal Service
03.2010 - Current
- Directed and coordinated security and administrative operations supporting federal facilities, ensuring compliance with federal policies, procedures, and regulations
- Provided leadership and guidance to personnel, supporting administration and management functions, workforce coordination, and operational readiness
- Supported senior leadership and executive staff by providing recommendations on agency administrative operations and program effectiveness
- Managed resource allocation, including personnel deployment and equipment utilization, ensuring efficient use of government resources
- Assisted in budget-related operational planning and contributed to decisions impacting resource distribution and mission priorities
- Coordinated with internal departments, external law enforcement agencies, and federal partners, ensuring effective interagency collaboration
- Supported human resources functions, including training coordination, personnel accountability, and performance tracking
- Implemented and evaluated administrative processes and operational procedures to improve efficiency, reduce risk, and enhance organizational effectiveness
- Utilized database management systems to track operations, maintain records, and support reporting requirements
- Delivered high-level customer service to internal stakeholders and the public, resolving operational and administrative issues
- Supported contracting and procurement-related activities, including coordination of equipment and operational support requirements
- Analyzed operational performance and provided recommendations to improve program effectiveness and administrative efficiency
- Full-Time | 40 Hours/Week
City Carrier (Letter Carrier)
United States Postal Service
01.2006 - 01.2010
- Provided direct customer service to residential and business customers, ensuring timely and accurate mail delivery
- Maintained accountability of federal property and sensitive mail, ensuring compliance with postal regulations and procedures
- Coordinated daily route operations and resolved delivery issues, supporting operational efficiency
- Full-Time | 40 Hours/Week
Education
Bachelor of Science - Criminal Justice
University of Maryland University College
01.2015
Skills
- Administration and Management
- Program Management
- Operational Oversight
- Contracting / Procurement Support
- Customer Service
- Database Management Systems
- Human Resources Support
- Budget & Resource Management
- Policy Implementation
- Interagency Coordination
- Process Improvement
ADDITIONAL INFORMATION
- Eligible for federal employment and security clearance
- Over 15 years of federal service supporting administrative and operational programs
- Strong knowledge of federal administrative procedures, policies, and operational protocols
Timeline
United States Postal Police Officer
United States Postal Service
03.2010 - Current
City Carrier (Letter Carrier)
United States Postal Service
01.2006 - 01.2010
Bachelor of Science - Criminal Justice
University of Maryland University College