WILLIAM MCBRIDE
Baltimore
Summary
Dynamic manager with proven expertise in customer service and team leadership. Skilled in strategic planning and process optimization, driving improvements in service quality and operational efficiency.
Proactive leader with a track record of optimizing processes and developing training materials. Committed to fostering a collaborative environment that boosts employee engagement and drives organizational success.
Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manager
GAME 2 GLORY RISTORE COUSELING
Laurel, MD
04.2025 - Current
- Implemented operational strategies to enhance customer service quality.
- Developed training materials for new team members to improve onboarding experience.
- Coordinated team schedules to ensure adequate coverage during peak hours.
- Assisted in inventory management to optimize stock levels and reduce waste.
- Streamlined communication processes between departments for improved efficiency.
- Resolved customer inquiries promptly to maintain high satisfaction rates.
- Conducted regular staff meetings to discuss performance and address concerns.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
Behavior Technician
UNLIMITED BOUNDS
Curtis Bay, MD
02.2025 - 12.2025
- Implemented behavior intervention plans to support individual client needs.
- Monitored clients' progress and documented behavioral data for analysis.
- Collaborated with interdisciplinary teams to optimize treatment strategies.
- Assisted in the development of personalized learning goals for clients.
- Adapted interventions based on client responses and feedback from supervisors.
- Provided direct support during therapy sessions, reinforcing positive behaviors.
- Conducted regular assessments to evaluate effectiveness of behavior plans.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Worked as part of collaborative team to address changing needs of children and families.
Special Police Officer
Universal Allied Security
WASHINGTON,DC
05.2024 - 12.2024
- Monitored access points to ensure safety and compliance with security protocols.
- Conducted regular patrols to deter criminal activity and maintain public safety.
- Responded promptly to incidents, providing first aid as needed and coordinating with local law enforcement.
- Assisted in developing training materials for new officers to enhance operational effectiveness.
- Demonstrated sound judgment under pressure while responding quickly to urgent situations, preserving public safety and minimizing harm.
- Evaluated security systems regularly, recommending upgrades or changes for enhanced protection capabilities.
- Implemented conflict resolution techniques to de-escalate potentially volatile situations effectively.
- Maintained accurate logs of daily activities, incidents, and observations for reporting purposes.
- Collaborated with team members to implement improved security measures across assigned locations.
- Developed strong relationships within the community by attending meetings, addressing concerns, and fostering open communication between residents and law enforcement agencies.
- Conducted thorough property inspections, identifying potential security vulnerabilities and recommending appropriate preventative measures.
- Reduced incident response time by effectively communicating with dispatchers and fellow officers using radio systems.
- Participated in ongoing training programs, continuously enhancing knowledge of law enforcement techniques and best practices.
Education
Clinical Child Psychology
Coppin State University
Baltimore, MD01-1993
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Cross-functional teamwork
- Project planning
Certification
- Licensed [Job Title] - [Timeframe]CERTIFIED MEDIDICAL TECH
Timeline
Manager
GAME 2 GLORY RISTORE COUSELING
04.2025 - Current
Behavior Technician
UNLIMITED BOUNDS
02.2025 - 12.2025
Special Police Officer
Universal Allied Security
05.2024 - 12.2024
Clinical Child Psychology
Coppin State University
CMT
WHILE WORKING FOR UNLIMITED BOUNDS ALL STAFF WERE REQUIRED TO GO GET THEIR CERTIFICATION FROM THE MARYLAND
BOARD OF LISCENCING.