William M. Fox II
Upper Marlboro
Summary
Experienced IT professional with strong background in system administration, network security, and technical support. Skilled in troubleshooting, software installation, and optimizing IT infrastructure for peak performance. Known for effective team collaboration and adaptability in dynamic environments, consistently delivering reliable results.
Overview
13
13
years of professional experience
Work History
GS-13 IT Specialist
Department of Treasury
11.2023 - Current
- Priority 1 and Priority 2 Ticket incident analysis
- Functional Training Coordinator
- SharePoint administrator
- Work Request Supplier division coordinator
- 40 HOURS
GS-12 Lead IT Support Specialist
Department of Veteran Affairs
06.2019 - 11.2023
- Same duties as prior job duties to include but not limited to duties added below
- Continuous Accountability and Vulnerability Testing (CAVT) for both Quarterly and Bi-weekly audits of User Accounts and network equipment
- This consist of all employees, affiliates, contractors and volunteers
- Active Directory user accounts i.e
- Account gains (New Hire, Transfers, Volunteer, contractors and affiliates) as well as account losses (Termination, transfers)
- Audits of Network equipment for unencrypted devices and Critical updates to address Intel Security Advisories and Common Vulnerabilities and Exposure (CVE)
- Provides technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational process components
- Database scans for Network devices updates and vulnerabilities
- Continuously validate the organization against policies/guidelines/procedures/regulations/laws to ensure compliance
- Examine audit logs to ascertain anomalies of the VA information security program relative to the protection of confidentiality, availability, and integrity of information systems and employees who work with those systems
- Report any suspected threats or vulnerabilities to Upper Management as well as the Information System Security Officer
- Works closely with the Information System Security Officer to recognize possible security violations and take appropriate action to report the incident(s), as required by directives
- Advise and report to local management and ensure suitable corrective actions are accomplished and recommend closure as appropriate
- 40 HOURS
GS-11 IT Customer Support
Department of Veteran Affairs
11.2015 - 06.2019
- Same duties as prior job duties
- 40 HOURS
GS-11 IT Customer Support
Department of Veteran Affairs
07.2012 - 11.2015
- Supports the overall functioning of the Computer Section with emphasis on access to and maintenance of the operations of any of the multiple micro and minicomputer information technology (IT) systems at the Medical Center; maintains a relationship with users and diverse employees throughout the facility and there needs; provides support for more than 3500 users; technical support of products and/or services to meet everyone's needs; can also fix complex and non-routine problems that occur and answer question or complaints or can direct the high most direct complex problems to the appropriate person and/or supervisors
- Troubleshooting network concerns, port security and port configuration
- Provides site support to service line
- Site support includes racking/stacking/swapping and connecting equipment, monitoring status, and performing other physical actions on the equipment as instructed by the Service Line
- Manages and maintains patch cables in facility computer rooms and closets
- Provides group and one on one systems/software applications training to customers as required; provides on the job training to lower graded IT Specialist, as well as filling in as Acting Supervisor when called upon from Facility Chief Information Officer
- Managed dozens of projects including but not limited to install, design and maintenance of all IT equipment for new and redesigned clinics
- Manages workload through ticketing tracking software
- Managed VTEL Systems
- 40 HOURS
Education
Associates in Specialized Technology - Computer Network Systems
ITT Technical Institute
Bachelor of Science - Computer Networks and Cybersecurity
University of Maryland Global Campus
Skills
- IT Specialist with 15 years of experience with various Operating Systems in both Federal and Private Sectors with baseline skill-set listed below but not limited to:
- Attention to detail
- Trouble-Shooting
- Critical and complex thinking
- Application Software to include rebuilds and infrastructure changes to include new developments or alternatives to resolve all issues within a timely and efficient manner
- Communicate with both Leadership, internal and external customers to ensure provided information and assistance resolves current and future issues in compliance with Federal guidelines
Timeline
GS-13 IT Specialist
Department of Treasury
11.2023 - Current
GS-12 Lead IT Support Specialist
Department of Veteran Affairs
06.2019 - 11.2023
GS-11 IT Customer Support
Department of Veteran Affairs
11.2015 - 06.2019
GS-11 IT Customer Support
Department of Veteran Affairs
07.2012 - 11.2015
Bachelor of Science - Computer Networks and Cybersecurity
University of Maryland Global Campus
Associates in Specialized Technology - Computer Network Systems
ITT Technical Institute
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