William Normil
Gaithersburg
Summary
Cybersecurity and IT professional with hands-on experience supporting managed IT environments, network infrastructure, and Microsoft 365 platforms. CompTIA Security+ and A+ certified and currently enrolled in a Bachelor of Science program in Network Engineering and Security. Seeking early-career cybersecurity or SOC analyst roles within security-focused or federal contractor organizations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Solutions Engineer
Nauticon Office Solutions
02.2024 - Current
- - Conduct technical assessments of client IT environments, including network infrastructure, Microsoft 365 configurations, and security posture
- - Collaborate with engineers and vendors to design and implement IT and security-focused solutions
- - Support implementation activities, documentation, and customer onboarding
- - Act as a technical liaison between customers, engineering teams, and third-party vendors
- - Assist with troubleshooting network, identity, and endpoint-related issues
L1 / Tier 1 Help Desk Technician
Nauticon Office Solutions
07.2022 - 02.2024
- - Triaged and resolved end-user issues across Windows OS, Microsoft 365, and network environments
- - Installed, configured, and troubleshot Cisco Meraki firewalls, wireless APs, and VPN connections
- - Managed user accounts, password resets, MFA, and distribution lists in Active Directory and Microsoft 365
- - Documented incidents and resolutions in ConnectWise
- - Performed backup and restoration of critical user data
Education
Bachelor of Science - Network Engineering and Security
Western Governors University (WGU)
12-2028
Skills
- - Microsoft 365 administration (Entra ID, Exchange, MFA, user provisioning)
- - Cisco Meraki firewalls, wireless access points, and VPNs
- - Windows OS and macOS support; basic Linux familiarity
- - Network fundamentals (TCP/IP, DNS, DHCP)
- - Identity and access management
- - Incident triage, documentation, and escalation
- - Endpoint and account security best practices
- - ConnectWise ticketing and documentation
Certification
- - TS/SCI Eligible
- - CompTIA Security+
- - CompTIA A+
- - Google IT Support Professional Certificate
- - Certified Apple Technician
Timeline
Solutions Engineer
Nauticon Office Solutions
02.2024 - Current
L1 / Tier 1 Help Desk Technician
Nauticon Office Solutions
07.2022 - 02.2024
Bachelor of Science - Network Engineering and Security
Western Governors University (WGU)