William Palmer
Baltimore
Summary
Dynamic professional with proven success in warehouse management and problem resolution. Expertise in efficient package loading and inventory control, fostering collaborative teamwork. Recognized for enhancing operational efficiency and driving customer satisfaction through effective leadership and communication skills.
Overview
11
11
years of professional experience
Work History
Team Member
dashmart
Halethorpe
09.2025 - 02.2026
- Resolved customer complaints efficiently, ensuring satisfaction with services provided.
- Collaborated with team members to uphold cleanliness and safety standards, promoting a safe shopping environment.
- Monitored inventory levels and reported shortages to management.
- Stocked shelves promptly to maximize product availability.
- Organized inventory shelves for efficient access and streamlined stock maintenance.
- Monitored expiration dates on food items for freshness assurance.
Driver
First transit
11.2024 - 12.2024
- Operated buses safely while adhering to traffic laws and company policies.
- Adhered to traffic laws and safety regulations to ensure safe driving.
- Employed GPS and navigation tools to efficiently plan routes and maintain timely deliveries.
- Assisted passengers with boarding and disembarking, ensuring their comfort.
- Conducted routine vehicle inspections for safety and maintenance compliance.
Non-cdl Driver
FedEx
06.2024 - 11.2024
- Enhanced customer satisfaction through on-time, accurate deliveries.
- Operated delivery vehicles to transport packages to designated locations.
- Followed designated routes while adhering to safety regulations and traffic laws.
- Performed thorough pre-trip inspections to verify vehicle safety and regulatory compliance.
- Maintained vehicle cleanliness and performed basic maintenance checks regularly.
Apprentice Piledriver
Goettle
09.2023 - 02.2024
- Collaborated with experienced professionals to master trade best practices and techniques.
- Consulted with mentors to enhance understanding of trade practices.
- Assisted in daily operations to ensure smooth workflow and efficiency.
- Maintained tools and equipment to uphold safety and operational standards.
- Collaborated with team members to complete assigned tasks effectively.
Package handler
Ups
09.2014 - 09.2023
- Enhanced package handling by implementing effective sorting and organizing techniques.
- Prevented package damage by resolving conveyor jams promptly.
- Maintained safe work environment by adhering to safety regulations.
Supervisor
Ups
09.2014 - 09.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed daily operations of department, facilitating smooth workflow and timely task completion.
- Collaborated with fellow supervisors to exchange ideas, enhancing teamwork and communication.
Revenue recovery supervisor
Ups
09.2014 - 09.2023
- Served as subject matter expert in revenue recovery processes, guiding colleagues on best practices and improving organizational support.
- Supervised revenue recovery operations to ensure compliance with company policies.
- Monitored team performance and provided coaching to enhance productivity.
- Analyzed financial reports to identify trends and areas for improvement.
- Engaged in professional development to enhance knowledge of industry trends and best practices.
Education
Ccbc -
Ccbc Catonsville
Catonsville, MD12.2011
Overlea high school -
Overlea High
Rosedale, MD06.2007
Skills
- Efficient package loading
- Warehouse management
- Problem resolution
- Collaborative teamwork
- Loading and unloading
- Quality control
- Physical endurance
- Time management
- Active driver’s license
- Customer engagement
- Clean driving record
- Inventory control
Timeline
Team Member
dashmart
09.2025 - 02.2026
Driver
First transit
11.2024 - 12.2024
Non-cdl Driver
FedEx
06.2024 - 11.2024
Apprentice Piledriver
Goettle
09.2023 - 02.2024
Package handler
Ups
09.2014 - 09.2023
Supervisor
Ups
09.2014 - 09.2023
Revenue recovery supervisor
Ups
09.2014 - 09.2023
Ccbc -
Ccbc Catonsville
Overlea high school -
Overlea High