William Rogers
Baltimore
Summary
Ready to learn, and knowledgeable about proving and improving my individual skills when tested. Focused and driven on administration, outreach, and engagement in customer service relations to create existential professional partnerships. Striving for dynamic experiences in administrative support and effective communication, with enhanced creative abilities to produce workflow optimization and reduce inefficiency, while delivering quality results and fostering collaboration across teams. Committed to improving operational efficiency and ready to provide creative excellence In challenging environments.
Overview
7
7
years of professional experience
Work History
Trainee -VSP (Work Based Learning)
Sinai Hospital, Lifebridge Health (VSP)
Baltimore
10.2025 - 11.2025
- Communicated effectively with patients to address questions and concerns.
- Assisted in patient flow throughout the building.
- LifeBridge Health at Sinai Hospital.
- Assisted patients in a medical outpatient facility.
- Answered phone calls and directed information
- Scheduled reservations for patients to hospital offices and outpatient facilities.
- Helped individual patients navigate the outpatient medical office buildings.
- Provided support to office personnel in the medical building when asked for assistance.
File Clerk
Randstad- Epiq at DLA PIPER LLC
Baltimore
09.2023 - 12.2023
- Organized and maintained files in compliance with legal and regulatory standards.
- Processed incoming records, ensuring timely distribution to appropriate law firms for pick-up by vendors.
- Maintained appropriate strategies of Lean Six Sigma to eliminate archaic systems and create innovative systems for implementation.
- Communicated directly with operators and picked vendors for legal document requests, on and off-site.
- Scanned and digitized documents for easy access and accessibility of legal documents on our database network.
Administrative Assistant
Roth Staffing- Saint Vincent de Paul Baltimore
Baltimore
02.2023 - 04.2023
- Provided administrative and clerical support to the Director of Facilities Management.
- Coded vendor invoices and appropriated charges to the Director of Facilities' credit card for all facility repairs and maintenance orders.
- Supported the issuance of reports to present monthly facility data accurately.
- Triaged facilitation of emergency maintenance requests.
- Scheduled work with contractors to correct issues with site facilities.
- Sorted and distributed mail and packages to staff efficiently.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
<ul> <li>Assisting with data entry for Morgan State undergraduate admissions office.</li> <li>Receiving documents, scanning documents, transferring documents, and typing up reports.</li> <li>Main objective is to transfer into a computer drive folder for distribution to the operations team so that the application process for the prospect can go forward.</li> <li>Processed applications and verified student information for accuracy.</li> <li>Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.</li> </ul>
Robert Half-Morgan State University Admissions
Baltimore
10.2022 - 11.2022
- Assisting with data entry for Morgan State undergraduate admissions office.
- Receiving documents, scanning documents, transferring documents, and typing up reports.
- Main objective is to transfer into a computer drive folder for distribution to the operations team so that the application process for the prospect can go forward.
- Processed applications and verified student information for accuracy.
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
<ul> <li>Assisted city residents with applying for home energy programs at local community events.</li> <li>Engaged clients to assess home energy needs and eligibility for assistance programs and completed applications.</li> <li>Offered and extended resource service information around home energy programs offered by the Maryland Department of Human Services.</li> <li>Conducted outreach activities to engage families in community programs.</li> <li>Collaborated with local organizations to provide resources and support services.</li> </ul>
Robert Half-MOCFS (Office Of Home Energy Programs)
Baltimore
07.2022 - 10.2022
- Assisted city residents with applying for home energy programs at local community events.
- Engaged clients to assess home energy needs and eligibility for assistance programs and completed applications.
- Offered and extended resource service information around home energy programs offered by the Maryland Department of Human Services.
- Conducted outreach activities to engage families in community programs.
- Collaborated with local organizations to provide resources and support services.
<ul> <li>Worked as a community outreach worker through the University of Maryland Medical Center.</li> <li>Worked community outreach events around the promotion of the COVID-19 vaccine and booster to the unvaccinated in West Baltimore.</li> <li>Cultivated and developed relationships with existing and potential referral sources, identified new partners, and raised awareness about them through the community engagement initiative.</li> <li>Coordinated community events to foster engagement and awareness.</li> </ul>
University Of MD Community Engagement Center
Baltimore
06.2022 - 08.2022
- Worked as a community outreach worker through the University of Maryland Medical Center.
- Worked community outreach events around the promotion of the COVID-19 vaccine and booster to the unvaccinated in West Baltimore.
- Cultivated and developed relationships with existing and potential referral sources, identified new partners, and raised awareness about them through the community engagement initiative.
- Coordinated community events to foster engagement and awareness.
<ul> <li>Managed the school's testing programs, supporting health screenings, supervising the wellness room's, and other essential health and safety functions related to the return of students and staff.</li> <li>Collaborated with school administrators to implement health and safety policies.</li> <li>Monitored compliance with local health regulations and safety standards for preventative measures in school setting's.</li> </ul>
Kennedy Services- Baltimore City Schools
Baltimore
03.2021 - 02.2022
- Managed the school's testing programs, supporting health screenings, supervising the wellness room's, and other essential health and safety functions related to the return of students and staff.
- Collaborated with school administrators to implement health and safety policies.
- Monitored compliance with local health regulations and safety standards for preventative measures in school setting's.
<ul> <li>canvassed various houses and neighborhoods, collecting and capturing assigned demographic data for the purpose of completing the 2020 Census.</li> <li>Collected and recorded data from households across designated areas.</li> <li>Conducted surveys to gather demographic data from households.</li> </ul>
United States Dept. of commerce (Census Bureau)
Baltimore
08.2020 - 09.2020
- canvassed various houses and neighborhoods, collecting and capturing assigned demographic data for the purpose of completing the 2020 Census.
- Collected and recorded data from households across designated areas.
- Conducted surveys to gather demographic data from households.
<ul> <li>Completed customer service tasks by helping patients in the Hospital outpatient clinic.</li> <li>Logged patients in the hospital visitor system, directed patients to the correct office/suite, answered questions at the front desk as well as answered calls and emails with patient interactions.</li> </ul>
Humanim- Johns Hopkins Hospital
Baltimore
01.2020 - 03.2020
- Completed customer service tasks by helping patients in the Hospital outpatient clinic.
- Logged patients in the hospital visitor system, directed patients to the correct office/suite, answered questions at the front desk as well as answered calls and emails with patient interactions.
<ul> <li>Assisted the City Council and staff members.</li> <li>Prepared legislative documents, attended committee meetings.</li> <li>Gained work experience and learned about Baltimore's bicameral legislative system and how that system works for Baltimore residents while helping assist during in office and at hearings.</li> </ul>
MYLAW
Baltimore
10.2018 - 05.2019
- Assisted the City Council and staff members.
- Prepared legislative documents, attended committee meetings.
- Gained work experience and learned about Baltimore's bicameral legislative system and how that system works for Baltimore residents while helping assist during in office and at hearings.
<ul> <li>Communicated effectively with patients to address questions and concerns.</li> <li>Assisted in patient flow throughout the building.</li> <li>LifeBridge Health at Sinai Hospital.</li> <li>Assisted patients in a medical outpatient facility.</li> <li>Answered phone calls and directed information</li> <li>Scheduled reservations for patients to hospital offices and outpatient facilities.</li> <li>Helped individual patients navigate the outpatient medical office buildings.</li> <li>Provided support to office personnel in the medical building when asked for assistance.</li> </ul>
Sinai Hospital, Lifebridge Health (VSP)
Baltimore
09.2018 - 11.2018
- Communicated effectively with patients to address questions and concerns.
- Assisted in patient flow throughout the building.
- LifeBridge Health at Sinai Hospital.
- Assisted patients in a medical outpatient facility.
- Answered phone calls and directed information
- Scheduled reservations for patients to hospital offices and outpatient facilities.
- Helped individual patients navigate the outpatient medical office buildings.
- Provided support to office personnel in the medical building when asked for assistance.
<ul> <li>Facilitated part of daily functions within the legislative affairs office, within the city council president's office, reporting to the office legislative assistant.</li> <li>I worked in meetings attended, helped to collate papers before city council meetings or hearings containing agendas or docket bills, used Office 365 applications to assist with daily assigned work, and attended outreach functions.</li> <li>Assisted in drafting documents and correspondence for constituents.</li> </ul>
MYLAW
Baltimore
06.2018 - 08.2018
- Facilitated part of daily functions within the legislative affairs office, within the city council president's office, reporting to the office legislative assistant.
- I worked in meetings attended, helped to collate papers before city council meetings or hearings containing agendas or docket bills, used Office 365 applications to assist with daily assigned work, and attended outreach functions.
- Assisted in drafting documents and correspondence for constituents.
Education
BLS Provider (CPR,AED) - Basic Life Support
Baltimore, MD
Baltimore, MD09-2023
Certified Medical Administrative Assistant (CMAA) - Allied Health (Medical Assisting)
Catonsville, MD
Catonsville, MD03.2021
Certificate of Achievement - National Security externship
Vienna, VA
Vienna, VA06.2016
Skills
- Office administration
- Microsoft Office Suite
- Scheduling and calendar management
- Workflow optimizer
- Customer service
- Operations support
- Office administration
- Microsoft Office Suite
- Scheduling and calendar management
- Workflow optimizer
- Customer service
- Operations support
Timeline
Trainee -VSP (Work Based Learning)
Sinai Hospital, Lifebridge Health (VSP)
10.2025 - 11.2025
File Clerk
Randstad- Epiq at DLA PIPER LLC
09.2023 - 12.2023
Administrative Assistant
Roth Staffing- Saint Vincent de Paul Baltimore
02.2023 - 04.2023
<ul> <li>Assisting with data entry for Morgan State undergraduate admissions office.</li> <li>Receiving documents, scanning documents, transferring documents, and typing up reports.</li> <li>Main objective is to transfer into a computer drive folder for distribution to the operations team so that the application process for the prospect can go forward.</li> <li>Processed applications and verified student information for accuracy.</li> <li>Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.</li> </ul>
Robert Half-Morgan State University Admissions
10.2022 - 11.2022
<ul> <li>Assisted city residents with applying for home energy programs at local community events.</li> <li>Engaged clients to assess home energy needs and eligibility for assistance programs and completed applications.</li> <li>Offered and extended resource service information around home energy programs offered by the Maryland Department of Human Services.</li> <li>Conducted outreach activities to engage families in community programs.</li> <li>Collaborated with local organizations to provide resources and support services.</li> </ul>
Robert Half-MOCFS (Office Of Home Energy Programs)
07.2022 - 10.2022
<ul> <li>Worked as a community outreach worker through the University of Maryland Medical Center.</li> <li>Worked community outreach events around the promotion of the COVID-19 vaccine and booster to the unvaccinated in West Baltimore.</li> <li>Cultivated and developed relationships with existing and potential referral sources, identified new partners, and raised awareness about them through the community engagement initiative.</li> <li>Coordinated community events to foster engagement and awareness.</li> </ul>
University Of MD Community Engagement Center
06.2022 - 08.2022
<ul> <li>Managed the school's testing programs, supporting health screenings, supervising the wellness room's, and other essential health and safety functions related to the return of students and staff.</li> <li>Collaborated with school administrators to implement health and safety policies.</li> <li>Monitored compliance with local health regulations and safety standards for preventative measures in school setting's.</li> </ul>
Kennedy Services- Baltimore City Schools
03.2021 - 02.2022
<ul> <li>canvassed various houses and neighborhoods, collecting and capturing assigned demographic data for the purpose of completing the 2020 Census.</li> <li>Collected and recorded data from households across designated areas.</li> <li>Conducted surveys to gather demographic data from households.</li> </ul>
United States Dept. of commerce (Census Bureau)
08.2020 - 09.2020
<ul> <li>Completed customer service tasks by helping patients in the Hospital outpatient clinic.</li> <li>Logged patients in the hospital visitor system, directed patients to the correct office/suite, answered questions at the front desk as well as answered calls and emails with patient interactions.</li> </ul>
Humanim- Johns Hopkins Hospital
01.2020 - 03.2020
<ul> <li>Assisted the City Council and staff members.</li> <li>Prepared legislative documents, attended committee meetings.</li> <li>Gained work experience and learned about Baltimore's bicameral legislative system and how that system works for Baltimore residents while helping assist during in office and at hearings.</li> </ul>
MYLAW
10.2018 - 05.2019
<ul> <li>Communicated effectively with patients to address questions and concerns.</li> <li>Assisted in patient flow throughout the building.</li> <li>LifeBridge Health at Sinai Hospital.</li> <li>Assisted patients in a medical outpatient facility.</li> <li>Answered phone calls and directed information</li> <li>Scheduled reservations for patients to hospital offices and outpatient facilities.</li> <li>Helped individual patients navigate the outpatient medical office buildings.</li> <li>Provided support to office personnel in the medical building when asked for assistance.</li> </ul>
Sinai Hospital, Lifebridge Health (VSP)
09.2018 - 11.2018
<ul> <li>Facilitated part of daily functions within the legislative affairs office, within the city council president's office, reporting to the office legislative assistant.</li> <li>I worked in meetings attended, helped to collate papers before city council meetings or hearings containing agendas or docket bills, used Office 365 applications to assist with daily assigned work, and attended outreach functions.</li> <li>Assisted in drafting documents and correspondence for constituents.</li> </ul>
MYLAW
06.2018 - 08.2018
BLS Provider (CPR,AED) - Basic Life Support
Baltimore, MD
Certified Medical Administrative Assistant (CMAA) - Allied Health (Medical Assisting)
Catonsville, MD
Certificate of Achievement - National Security externship
Vienna, VA