William Upchurch
Hagerstown,MD
Overview
23
23
years of professional experience
1
1
Certification
Work History
Contractor
Prince Telecommunications
01.2024 - 02.2024
- Improved project efficiency by streamlining communication channels and optimizing resource allocation.
- Reduced client complaints by implementing a more effective customer service strategy.
- Established long-term relationships with clients, resulting in increased repeat business.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
Field Technician
NCR
05.2022 - 01.2023
- Perform customer installation, maintenance, and service calls promptly and effectively
- Service electromechanical equipment like ATMs and self-checkout systems within an assigned territory
- Perform maintenance repair and system overhauls
- Manage everything from network faults and traffic, to configuration, security, and remote system access
Contractor
BD&E
11.2021 - 02.2022
- Responsible for the installation, repair, and maintenance of atm, and other bank related equipment
- Kept detailed records of field measurements and data.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.
- Adhered to safety protocols by implementing routine tests and guaranteeing accurate and safe equipment handling.
Forklift Operator
Penske Truck Leasing
06.2021 - 10.2021
- Unloaded and stacked materials by raising and lowering lifting devices.
- Unloaded materials and goods at designated locations for best project availability.
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Contractor
Vivint Home Security
04.2021 - 06.2021
- To install, repair and maintain home alarm services residential and commercial
- To establish a costumer based relationship and educate customers on product usage
- Maintain vehicle in orderly fashion, pre and post trip inspections, store tools properly and maintain inventory control.
Field Service Technician
Branch Serve
04.2019 - 04.2020
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Followed safety procedures to avoid injuries in field.
MATERIAL SPECIALIST
Manitowoc Cranes
03.2018 - 12.2018
- Monitored inventory storage locations to guarantee safe and efficient movement of materials for stocking and issuing.
- Performed daily floor walks and supervised receive docks to investigate and resolve material issues.
- Unloaded and stacked materials by raising and lowering lifting devices.
Communications Maintainer
CSX Transportation
04.2013 - 10.2017
- CSX To install, maintain, replace electrical, electronic and mechanical communications equipment
- Including cable,computers, printers, monitors, telephones,
- Cut, splice, and pull cable on ground, poles and towers
- Accurately read, understood, and carried out written instructions.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
Outside Plant Technician
AT&T Communications
02.2001 - 08.2012
- Replenish stock on vehicle when required and maintain company vehicle at all times
- Use tool set to maintain configuration of system elements
- The installation and repair of landline and internet for residential and commercial customers. communicate and interact with customers on daily basis,, and work with tools and test equipment to resolve customer issues.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
Education
GED -
South Shore
Chicago, IL08.1990
Skills
- Telecommunications Equipment
- Installing Equipment
- Troubleshooting
- Conflict Management
- Stand up and clamp forklift
- Safety knowledge
Certification
FCC GROL
Timeline
Contractor
Prince Telecommunications
01.2024 - 02.2024
Field Technician
NCR
05.2022 - 01.2023
Contractor
BD&E
11.2021 - 02.2022
Forklift Operator
Penske Truck Leasing
06.2021 - 10.2021
Contractor
Vivint Home Security
04.2021 - 06.2021
Field Service Technician
Branch Serve
04.2019 - 04.2020
MATERIAL SPECIALIST
Manitowoc Cranes
03.2018 - 12.2018
Communications Maintainer
CSX Transportation
04.2013 - 10.2017
Outside Plant Technician
AT&T Communications
02.2001 - 08.2012
GED -
South Shore
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