- Enjoy participating in regular exercise for overall physical and mental well-being
- Learning new cooking techniques and expanding my culinary skills, while trying new recipes and food trends
- Traveling
- Volunteering with youth sports programs as an assistant
William Webster-Brown
Laurel,MD
Summary
Dynamic team player with strong customer service skills and enhanced customer satisfaction through effective problem-solving and leadership. Proficient in cash handling and Microsoft Office. Consistent optimized team performance and knowledge of maintaining a safe and organized work environment, contributing to operational efficiency and team success.
Overview
5
5
years of professional experience
Work History
Team Member
Lidl
02.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
Swim Instructor
SafeSplash Swim School
05.2023 - 08.2023
- Taught daily swim instruction to students varying in ages and skill levels.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Enhanced student swimming abilities through the development and implementation of personalized lesson plans.
- Instructed different ages and skill levels to prepare students for basic and advanced swimming needs.
- Adapted teaching techniques to different learning styles.
- Provided one-on-one instruction for students requiring additional assistance in mastering specific skills or techniques.
Shift Leader
Firehouse Subs
06.2020 - 08.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed shift operations, supplied resources and monitored team performance to ensure business profitable and running smoothly.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Coordinated with vendors and receiving delivery of products, maintaining strong professional relationships.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
- Conducted interviews and assisted management with applicant selections.
Loader and Unloader
United Parcel Service, UPS
09.2021 - 07.2022
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Ensured timely deliveries by consistently meeting deadlines for loading and unloading tasks.
- Lifted and slid packages weighing up to 75lbs pounds on conveyor belts to transport items.
- Optimized space utilization to ensure a more organized work environment for increased productivity.
Education
Bachelor of Science - Psychology
Towson University
Towson12-2025
High School Diploma -
St. Vincent Pallotti High School
Laurel06-2021
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Cash handling
- Clear communication
- Leadership qualities
Interests
Timeline
Team Member
Lidl
02.2024 - Current
Swim Instructor
SafeSplash Swim School
05.2023 - 08.2023
Loader and Unloader
United Parcel Service, UPS
09.2021 - 07.2022
Shift Leader
Firehouse Subs
06.2020 - 08.2023
Bachelor of Science - Psychology
Towson University
High School Diploma -
St. Vincent Pallotti High School
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