William Westner Jr., CPCU
Potomac
Summary
Dynamic claims professional with extensive experience on the carrier and agency side, adept at claims processing and relationship building. Successfully reduced processing times through strategic workflow enhancements, while ensuring compliance with industry regulations. dressing inquiries and providing timely updates on claim status.
Professional in claims management, equipped to drive accurate and efficient claim resolutions. Proven track record in handling diverse cases and ensuring compliance with regulatory standards. Known for strong team collaboration and adaptability, bringing valuable problem-solving skills and reliability to every project.
Overview
13
13
years of professional experience
Work History
Claims Examiner
Sedgwick
02.2024 - Current
- Handled complex general liability claims from start to finish which included but not limited to professional liability claims and litigation.
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Worked closely with client on large claims to implement strategic handling guidelines.
- Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
Senior Claims Representative
Brethren Mutual Insurance Company
01.2022 - 10.2023
- Improved team productivity by providing ongoing training and support to junior claims representatives.
- Reduced backlog of pending claims by introducing an effective triage system based on priority levels.
- Analyzed complex claims data, identifying trends, and recommending improvements to reduce future risks.
Senior Claims Consultant
Insurance Associates
06.2012 - 09.2019
- Reduced claim processing times by implementing efficient workflow strategies and streamlining procedures.
- Managed a high volume of complex claims, effectively prioritizing tasks to ensure prompt resolution for clients.
- Increased efficiency with the integration of technology solutions into daily work processes, automating routine tasks wherever possible.
- Maintained up-to-date knowledge of industry regulations and best practices to ensure compliance in all aspects of claims handling processes.
- Utilized as part of sales process by attending meetings with potential new clients.
Education
No Degree - Business Administration
West Virginia University
Morgantown, WVCPCU -
Institutes
Malvern, PA02-2012
Skills
- Verbal communication
- Claims processing
- Policy interpretation
- Coverage analysis
- Liability and coverage
- Claims
- Relationship building
- Risk management
Gold Level - ABC of Metro Washington Leadership Development Program 2015
Graduated Gold Level - 2014/2015 ABC of Metro Washington Leadership Development Program
Timeline
Claims Examiner
Sedgwick
02.2024 - Current
Senior Claims Representative
Brethren Mutual Insurance Company
01.2022 - 10.2023
Senior Claims Consultant
Insurance Associates
06.2012 - 09.2019
No Degree - Business Administration
West Virginia University
CPCU -
Institutes
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