Summary
Overview
Work History
Education
Skills
Timeline
Generic

Willie Walden Jr

Odenton

Summary

Dynamic leader with proven expertise in strategic planning and team motivation, honed across roles from Assistant Manager at Marco's Pizza to Infantryman in the US Army. Excelled in enhancing team performance and customer service, achieving notable improvements in efficiency and satisfaction. Skilled in inventory management and conflict resolution, driving operational excellence and fostering collaborative team environments.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

20
20
years of professional experience

Work History

Assistant Manager

Marco's Pizza
10.2022 - Current
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established team priorities, maintained schedules and monitored performance.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Helper

Greenhill Landscape
08.2020 - 03.2022
  • Loaded and unloaded construction materials to prepare for use in construction.
  • Followed supervisor instructions to complete tasks on time.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Operated various hand and power tools to complete general tasks.

Infantryman

US Army
08.2004 - 08.2009
  • Trained in use of tear gas, passive ordnance, and explosives.
  • Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
  • Patrolled designated coverage areas and evaluated terrain for defensive use.
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills.

Education

High School Diploma -

Idea Public Charter High School
Washington Dc
06-2004

Skills

  • Strategic planning
  • Sales monitoring
  • Recruiting and interviewing
  • Budget assistance
  • Retail operations
  • Team motivation
  • Orientating and training
  • Product branding
  • Employee performance evaluation
  • Time management
  • Problem-solving
  • Inventory management
  • Goal setting
  • Team collaboration
  • Conflict resolution
  • Customer service
  • Verbal and written communication
  • Marketing
  • Team building

Timeline

Assistant Manager

Marco's Pizza
10.2022 - Current

Helper

Greenhill Landscape
08.2020 - 03.2022

Infantryman

US Army
08.2004 - 08.2009

High School Diploma -

Idea Public Charter High School
Willie Walden Jr