Willis M. Tarter
Baltimore,MD
Summary
Team-oriented leader with proven leadership and motivational skills successful in helping group members achieve business goals. Respectful and clear communicator focused on enhancing teamwork and collaboratively addressing challenges with logical approaches. Skilled in building relationships and enhancing employee satisfaction to drive work performance. Safety-conscious individual comfortable lifting, pushing and pulling material weighing up to 70 pounds. Dedicated to producing products of consistent quality. Excellent time management, organizational and written and verbal communication skills.
Overview
35
35
years of professional experience
Work History
Transport Mail Service Group Leader
Johns Hopkins Hospital
08.2013 - Current
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained 85% new team members by relaying information on company procedures and safety requirements.
- Resolved 90% conflicts quickly to limit operational disruption and maintain positive, productive working environments.
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Delegated tasks strategically and monitored progress for timely completion.
- Attended staff development meetings and workshops and applied information from those events into daily activities.
Senior Mail Technician
Johns Hopkins Hospital
08.2003 - 08.2013
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Inspected 1mail for damages and took appropriate action to deliver in good condition.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
- Performed routine maintenance on equipment to prevent downtime.
General Clerk/Mail Clerk
Johns Hopkins Hospital
08.1989 - 08.2003
- Greeted visitors and answered incoming telephone calls and assisted or directed visitor or caller to appropriate individual or office to foster pleasant service experience.
- Processed incoming correspondence, assembled and distributed notices, letters and other materials and created and maintained files to promote efficient flow of communication.
- Completed and delivered requests for photocopying, printing, scanning or faxing and regularly maintained and serviced equipment to reduce workflow disruptions.
- Assisted staff with office supplies requests, verified receipts with orders and reconciled charges to facilitate supply inventory.
- Interacted with customers by phone, email, or in-person to provide information.95 % of complaints resolved.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
City Mail Carrier
USPS
07.1988 - 09.1989
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Distributed mail on foot to residences and businesses, delivering to approximately 250 customers per shift.
- Loaded and secured 200 items in trucks to avoid damage to parcels during delivery.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
Education
Bachelor of Arts - Sociology/Psychology
Mount Saint Mary's University
Emmitsburg, MD05.1988
Skills
- Issue Resolution
- Lesson Planning
- Verbal and Written Communication
- Microsoft Word
- Maintaining Clean Work Areas
- Operate Machinery
- Positive Reinforcement Methods
- Maintenance Coordination
- Complaint Handling
- Student Counseling
Accomplishments
- Supervised team of ten or more staff members.
- Mentored numerous students for over 30yrs
- Have received a number of awards for customer service,
- attendance and leadership
Timeline
Transport Mail Service Group Leader
Johns Hopkins Hospital
08.2013 - Current
Senior Mail Technician
Johns Hopkins Hospital
08.2003 - 08.2013
General Clerk/Mail Clerk
Johns Hopkins Hospital
08.1989 - 08.2003
City Mail Carrier
USPS
07.1988 - 09.1989
Bachelor of Arts - Sociology/Psychology
Mount Saint Mary's University
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