Will Quillin
Salisbury
Summary
Organized, independent worker with strong leadership skills. Detail-oriented and able to learn new tasks quickly and effectively. Proficient in multi-tasking and balancing job responsibilities. Excellent people skills and able to find quick and creative solutions to problems that may arise.
Overview
7
7
years of professional experience
Work History
Operations Team Lead
Checkr
Remote
04.2022 - 04.2024
- Streamlined workflow processes, resulting in improved overall team efficiency and effectiveness.
- Coordinated cross-functional teams, fostering collaboration and ensuring timely completion of projects.
- Enhanced client satisfaction by resolving issues promptly and maintaining open lines of communication.
- Facilitated staff development programs aimed at enhancing technical skills as well as leadership capabilities among team members.
- Conducted regular performance evaluations, providing constructive feedback to promote professional growth within the team.
- Assisted with migration of 30,000 customers after company acquisition.
- Developed and implemented new policies and procedures to optimize operational performance.
- Maintained high levels of employee morale through effective communication, recognition, and coaching initiatives.
Priority Support Agent/Team Lead
Inflection
Remote
09.2021 - 03.2022
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Mentored peers to assist them in increasing productivity
- Assisted fellow agents in Slack on a regular basis
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Grade agent interactions and identify areas of improvement
- Analyze data and put together coachings based on trends along with impromptu trainings
- Monitor queues and assist with long interactions
- Identify and implement ways to improve AHT
- Collaborate across teams to ensure quick resolutions for customers
- Perform supervisor callbacks with escalated customers
Owner/Head Photographer
Quillin Home Photography
04.2017 - Current
- Photographed high-quality images for both print and internet distribution.
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Oversaw and improved Photograph deliveries worth over $30,000 per year through efficient coordination of daily operations.
- Worked for self and developed effective time management habits
Real Estate Agent
Era Martin Associates
01.2018 - 09.2021
- Represented buyers and sellers of developed and undeveloped properties.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
Education
Associate of Applied Science - Business Administration
Chesapeake College
Wye Mills, MD05.2024
Skills
- Excellent Interpersonal Skills
- Proficient in Problem Solving
- Multi-Tasking
- Meeting facilitation
- Sales expertise
- Excellent teamwork
- Innovative marketing strategist
- Upbeat, Outgoing, and Positive
- Staff Management and Leadership
- Administrative support
- Employee Training
References
Available Upon Request
Timeline
Operations Team Lead
Checkr
04.2022 - 04.2024
Priority Support Agent/Team Lead
Inflection
09.2021 - 03.2022
Real Estate Agent
Era Martin Associates
01.2018 - 09.2021
Owner/Head Photographer
Quillin Home Photography
04.2017 - Current
Associate of Applied Science - Business Administration
Chesapeake College