Louisa Oteng Appiah
Windsor Mill
Summary
Competent Relationship Officer experienced in managing social media output, media relationships and lead generation. Works collaboratively with other colleagues and departments to offer seamless service to customers.
Overview
2026
2026
years of professional experience
Work History
Caregiver
Standard Integrated Support
Owings
05.2025 - Current
- Assisted clients with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance client well-being.
- Administered medications according to care plans and health guidelines.
Client Relationship /Business Development Manager
Akosombo Catering
nii ammah ollenu,Airport
10.2022 - 05.2023
- Conducted customer surveys and recommended ways of improving customer satisfaction.
- Studied local market, identified potential opportunities and informed sales team to follow up.
- Assessed current processes to maximise opportunities for customer satisfaction
- Presented feedback findings to staff for increased understanding of service strengths
- Built customer loyalty by actioning feedback for enhanced service provisions.
- Kept track of current and potential clients needs to recommend new applicable service
Operations Manager / Relationship Officer
ABII National Savings and Loans
Adabraka adjacent Dan's Bar
04.2014 - 09.2022
- Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
- Strategically scheduled and managed 20+ staff members, maintaining high-performing business operations.
- Reduced costs and improved operations by analyzing processes and customer feedback.
- Minimised discrepancies by effectively training employees on best practices, policies and procedures.
- Monitored and reviewed operational performance, aiding improved business strategy to maximize productivity.
- Worked constructively with sales team generating new business opportunities and supporting company growth.
- Created daily checklist for cashiers to accurately complete tasks.
- Guaranteed consistent working order of cash registers through troubleshooting and promptly addressing issues.
- Created positive environment of teamwork, mutual respect and morale, reducing staff turnover.
- Maintained high levels of customer retention by resolving complex customer complaints.
- Completed opening and closing procedures each day.
- Balanced cashier drawers at end of shifts and logged any discrepancies.
- Provided staffing support to undermanned departments when customer traffic was light.
- Developed strong customer relationships, resulting in high rate of repeat customers.
- Provided key turns and change to cashiers promptly to minimise customer wait times.
National Service Person
Ministry of Finance
Accra
08.2012 - 10.2013
- Worked flexibly to meet changing shift patterns and cover staff absences.
- Supported research programmes to improve subject insight and progress department projects.
- Collaborated with wider teams to aid productivity and achieve good project progress.
- Recorded information in Word and Excel documents for reliable reference.
- Communicated professionally during written and verbal interactions, upholding company values.
- Provided outstanding customer support to maintain first-class service ratings.
- Completed administration tasks to maintain accurate, up-to-date records and documentation.
- Took instruction well to complete daily tasks to specifications and within deadlines.
Caregiver
Eveready Home
- Provided companionship and emotional support to enhance client well-being.
- Administered medications according to care plans and health guidelines.
- Assisted clients with daily living activities and personal care needs.
Education
Bachelor's Degree - PROJECT MANAGEMENT
GHANA INSTITUTE OF MANAGEMNT & PUBLIC ADMINIS
GHANABachelor of Science - BANKING AND FINANCE
CENTRAL UNIVERSITY COLLEGE
GHANASkills
- Order processing
- Record maintenance
- Dispute resolution
- Data confidentiality
- Consultative and relationship selling
- Networking ability
- Relationship management
- Media contacts management
- Social media proficiency
Languages
3,3
Education
DISTINTION,PROJECT MANAGEMENT
Personal Information
Timeline
Caregiver
Standard Integrated Support
05.2025 - Current
Client Relationship /Business Development Manager
Akosombo Catering
10.2022 - 05.2023
Operations Manager / Relationship Officer
ABII National Savings and Loans
04.2014 - 09.2022
National Service Person
Ministry of Finance
08.2012 - 10.2013
Caregiver
Eveready Home
Bachelor's Degree - PROJECT MANAGEMENT
GHANA INSTITUTE OF MANAGEMNT & PUBLIC ADMINIS
Bachelor of Science - BANKING AND FINANCE
CENTRAL UNIVERSITY COLLEGE