Wyneisha Robinson
Rosedale
Summary
Detail-oriented Patient Access Representative skilled in enhancing patient experiences through effective communication and precise insurance verification. Experienced in streamlining workflows and managing patient scheduling, ensuring compliance with confidentiality standards. Committed to supporting healthcare teams by delivering efficient administrative functions and maintaining accurate medical records.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Pyramid Healthcare
Joppa
03.2020 - Current
- Managed patient scheduling to optimize clinic workflow and reduce wait times.
- Welcomed patients and verified insurance information for efficient check-in processes.
- Verified insurance coverage for services provided by the facility.
- Processed patient referrals while maintaining confidentiality and compliance standards.
- Applied HIPAA privacy and security regulations while handling patient information.
- Educated patients about services and resources available at the facility.
- Assisted patients in completing necessary forms and navigating healthcare systems.
- Handled incoming calls, addressing inquiries and directing them to appropriate departments.
- Responded to patient inquiries regarding billing or financial matters.
- Created new patient accounts in EMR system.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assembled registration paperwork and placed identification bands on patient.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Assisted with scheduling outpatient appointments.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Resolved discrepancies between hospital systems and third party payers.
- Followed up on unpaid claims in a timely manner.
- Scheduled and confirmed patient appointments and consultations.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Collaborated with healthcare staff to ensure accurate patient record maintenance.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Patient Service Representative
Riverside Hospital
Baltimore
09.2017 - 2023
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted patients with appointment scheduling and registration processes.
- Assisted with scheduling follow-up appointments according to provider availability.
- Coordinated patient referrals to specialists within the network.
- Supported insurance verification processes for patient claims.
- Maintained accurate patient records in electronic health systems.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
Education
High School Diploma -
Ccbc
Essex, MD01-2009
Skills
- Patient scheduling
- Insurance verification
- Patient registration
- Electronic health records
- Claims processing
- Medical Billing
- Record maintenance
- Patient engagement
- Document preparation
- Administrative support
Timeline
Patient Access Representative
Pyramid Healthcare
03.2020 - Current
Patient Service Representative
Riverside Hospital
09.2017 - 2023
High School Diploma -
Ccbc