Xavier Diaz
Silver Spring
Summary
Motivated and growth-driven professional with a strong interest in joining a winning tech sales team where performance, collaboration, and results matter.Committed to being a lifelong learner in the tech sales field, Continuously work to strengthen my sales strategy, product knowledge, and understanding of market trends. My goal is to contribute to a high-performing team, create measurable business growth, and develop into a top-producing tech sales professional.
Overview
7
7
years of professional experience
Work History
JBS International, INC
Customer Service Represenative
Silver Spring
11.2023 - Current
- Provided compassionate, professional customer service as first point of contact for individuals seeking mental health or substance-abuse support; screened needs and referred to treatment and community-based resources, fostering access to vital services.
- Meet performance expectations for call handling, quality of service, and client satisfaction — balancing timely response with care and thoroughness under call-center conditions
- Evaluated caller situations, assessed eligibility or level of need, and connected callers to local mental-health providers, substance-use treatment centers, or crisis services, ensuring adherence to agency policies and procedures.
Mercedes-Benz Group/Euromotocars
Automotive Technicians
Silver Spring
08.2021 - 03.2022
- Executed routine maintenance and repairs on various vehicles, including oil changes and tire rotations.
- Collaborated with team members to troubleshoot complex mechanical issues and develop innovative solutions.
- Replaced faulty parts to ensure optimal vehicle performance and reliability.
El Dorado Food Market
Cashier Customer Service
Silver Spring
11.2019 - 08.2021
- Delivered bilingual customer service in fast-paced Latin food market, enhancing shopping experience.
- Promoted traditional Latin food products through knowledgeable upselling and personalized interactions.
- Accurately processed cash, card, and digital payments while maintaining organized checkout area.
Education
High School Diploma -
Northwood High School
Silver Spring, MD05-2020
Skills
- Call center operations
- Customer service
- Client satisfaction measurement
- Script adherence
- Support coordination
- Team collaboration
- Bilingual communication
- Stress management
- Researching
Timeline
JBS International, INC
Customer Service Represenative
11.2023 - Current
Mercedes-Benz Group/Euromotocars
Automotive Technicians
08.2021 - 03.2022
El Dorado Food Market
Cashier Customer Service
11.2019 - 08.2021
High School Diploma -
Northwood High School