Xavier Hemby

Provides non-instructional, direct support to children with moderate to severe disabilities.

I help analyze and guide children to use resources within their environment & coping mechanisms to manage adolescent behavioral disruptions

• Screen 120-150 passengers per shift, meeting or exceeding TSA throughput benchmarks while maintaining zero security breaches and adhering to strict confidentiality.
• Use advanced scanning tech and procedures to identify threats; keep access points controlled with 100% adherence to safety protocols, contributing to high customer trust.
• Document incidents and access logs with 99.9% accuracy, demonstrating meticulous record-keeping and compliance.
• Communicate clearly and patiently with travelers; de-escalate stressful situations, supporting above average CSAT scores.
• Earn recognition for perfect punctuality and dependability by covering additional shifts during peak travel periods.

• Process 40-60 transactions per shift with 99% cash drawer accuracy, demonstrating reliability and attention to detail.
• Promote product upsells and loyalty program signups, driving approximately 12% weekly sales growth and surpassing store targets.
• Verify prescriptions and insurance data with zero HIPAA violations and high accuracy.
• Manage vendor check-ins, restock inventory, and reduce stock-outs by 15%, improving store efficiency.
• Maintain perfect attendance record; recognized for dependability and consistent on-time performance.

• Lead a team of 5-6 associates during busy evening shifts, coordinating tasks and maintaining productivity; achieve a 98% on-time order completion rate.

• Answer calls and emails from automotive clients, resolving 75% of issues on first contact (above the 70% industry benchmark) with a positive, professional tone.
• Pick and ship 200-250 items per shift using RF scanner with an error rate under 0.5%, supporting on-time delivery.
• Conduct inventory cycle counts, reducing discrepancies by 10-15% and improving stock accuracy.
• Safely handle 50 lb+ packages and follow OSHA protocols, contributing to zero safety incidents.
• Generate shipping labels and paperwork (USPS/FedEx) via Excel, streamlining order processing and improving throughput.

• Sort and scan 500-700 packages per shift with 99.8% accuracy, supporting next-day delivery goals.
• Identify and remove damaged items, reducing returns and improving customer satisfaction.
• Improve picking routes and staging processes, boosting throughput by 10% and reducing average processing time.
• Maintain a zero absence record and consistently adhere to safety and ergonomic guidelines, reinforcing reliability and dependability.
• Record operational issues and escalations in warehouse systems, ensuring timely resolution.