Xavier Knight
Brandywine
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
7
7
years of professional experience
Work History
Warehouse Package Handler
UPS
09.2025 - Current
- Following safety guidelines, collaborating with team members to meet productivity targets and maintaining a clean and organized work area.
- Multitasked effectively under pressure, consistently meeting deadlines without compromising quality or safety standards.
- Operated material handling equipment to efficiently transport packages within warehouse environment.
- Coordinated daily sorting and processing of incoming and outgoing shipments to ensure timely delivery.
- Maintained clean, safe work environment through regular cleaning duties and promoting teamwork among staff members.
Team Member
Chick fil-A
04.2025 - 09.2025
- Delivered exceptional customer service in high-volume environments, ensuring satisfaction and repeat business.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained and mentored new team members on operational procedures and customer interaction standards.
- Coordinated shift schedules to optimize staffing levels based on anticipated customer flow patterns.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Front End Manager
Safeway
09.2024 - 02.2025
- Implemented safety procedures and ensured compliance with local, state, and federal regulations related to food handling, labor laws, and public safety.
- Led front-end operations to enhance customer service and satisfaction.
- Trained, mentored, and evaluated employees, creating a collaborative environment resulting in an improvement in team production and customer satisfaction.
- Maintained strong customer relations and effective customer service standards.
- Assisted in resolving conflicts between customers and staff, mediating disputes, and ensuring customer satisfaction through effective communication and problem solving.
- Streamlined checkout processes, reducing wait times and enhancing overall customer experience.
- Analyzed sales data to identify trends and adjust staffing accordingly for peak hours.
- Oversaw team performance, providing mentorship and guidance to ensure operational excellence.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
Food Clerk
Safeway
08.2018 - 09.2024
- Assist customers in locating the products in a store setting
- Operated cash register efficiently, processing transactions accurately and quickly.
- Exceeded sales goals consistently through upselling techniques and personalized recommendations based on customer preferences.
- Move and haul shopping carts within the store area at customers’ requests
- Encouraged compliance of store guidelines, principles, customer service requirements
- Collaborated with team members to restock shelves and manage inventory levels effectively.
- Implemented improved display techniques that increased product visibility and sales potential.
- Maintained cleanliness and organization of aisles to ensure safe environment for shoppers.
Disney College Program Intern
The Walt Disney Company
08.2022 - 02.2023
- Utilized company policies in making sure guests had the best customer service possible (Safety, Courtesy, Inclusion, Show, and Efficiency)
- Participated in team-building activities that fostered a strong sense of camaraderie among fellow interns and staff members.
- Coordinated with leaders in money management and reconciliation of monies at end of business day
- Facilitated guest experiences by providing exceptional customer service and support in diverse environments.
- Collaborated with team members to enhance operational efficiency and ensure smooth daily operations.
- Adapted quickly to new procedures, demonstrating flexibility in high-paced settings while maintaining quality standards.
Customer Service Representative I
ASM Research
05.2021 - 08.2021
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Developed comprehensive knowledge of products and services, ensuring accurate information delivery to customers.
- Collaborated with cross-functional teams to streamline processes, improving response times and customer satisfaction rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science - Exercise Science
Towson University
Towson, MDBachelor of Science - Kinesiology
Delaware State University
Dover, DESkills
- Data entry
- Excel proficiency
- Escalation management
- Staff training and development
- Operations management
- Customer relationship management (CRM)
Timeline
Warehouse Package Handler
UPS
09.2025 - Current
Team Member
Chick fil-A
04.2025 - 09.2025
Front End Manager
Safeway
09.2024 - 02.2025
Disney College Program Intern
The Walt Disney Company
08.2022 - 02.2023
Customer Service Representative I
ASM Research
05.2021 - 08.2021
Food Clerk
Safeway
08.2018 - 09.2024
Bachelor of Science - Exercise Science
Towson University
Bachelor of Science - Kinesiology
Delaware State University