Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Xavier Williams

Oxon Hill

Summary

Professional with strong background in IT support and technical troubleshooting. Skilled in diagnosing and resolving hardware and software issues, managing networks, and providing exceptional customer service. Known for effective team collaboration, adaptability, and delivering results in fast-paced environments. Proficient in various operating systems, network configurations, and IT service management tools. Reliable and flexible, ensuring seamless IT operations and user satisfaction.

Overview

1
1
Certification

Work History

IT Technical Support Specialist

NPower
Baltimore, MD
02.2025 - 07.2025
  • Coordinated efforts between IT support professionals and end-users to resolve technical issues quickly.
  • Provided remote desktop support utilizing ticketing systems to track and prioritize requests.
  • Created user accounts and assigned permissions.
  • Participated in knowledge-sharing sessions to enhance team collaboration and collective problem-solving skills.
  • Performed root cause analysis on recurring issues, implementing permanent fixes to prevent future occurrences.

Education

Techincal Support - Information Technology

NPower
Baltimore, MD
07-2025

High School Diploma -

Westlake High School
Waldorf, MD
06-2018

Skills

  • Hardware installation
  • Remote desktop support
  • Operating system support
  • Help desk support
  • Active Directory management
  • Problem Solving/Critical Thinking

Certification

CompTIA Tech+

Google IT Support

Google CyberSecurity

Google Data Analytics

Timeline

IT Technical Support Specialist

NPower
02.2025 - 07.2025

Techincal Support - Information Technology

NPower

High School Diploma -

Westlake High School
Xavier Williams