Colosov Elisaveta
Chisinau
Summary
Clear, logical mind with a practical approach to problem-solving and a drive to see things through to completion. An ambitious individual with a great desire of working and excellent in working with others to achieve a certain objective on time and with excellence.
Overview
5
5
years of professional experience
Work History
Customer Service Operator
Katoen Natie
02.2022 - Current
- Ensuring an excellent levels of customer service and service delivery;
- Fulfilling the needs of customers, by servicing in daily, weekly or monthly information and data;
- Monitoring daily exceptional requirements provided by subsidiaries and clients;
- Troubleshot glitches and provided techniques to smooth workflow for customers.
- Offered prompt solutions to maintain customer satisfaction.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Working on export, domestic and packaging flor. Handling order from creating in the system till shipping it out from warehouse;
- Maintaining external communication between trucking companies, freight forwarders and customer;
- Maintaining internal communication with warehouse, US team and subsidiaries from KatoenNatie all over the world;
- Working fluent in all SAP and Plato process or other software required to fulfill the administrative tasks;
- Processing daily, weekly and monthly reports;
- Assisted manager in implementing and updating procedures to sustain quality standards;
- Participated in staff meetings to discuss new developments;
- Trained Starters, Data Processors and Customer Experts to increase productivity and growth.
Media Planner
Zenith Media
09.2020 - 08.2021
- Executed successful product introductions by coordinating actions with social media, public relations and other internal teams;
- Prepared performance analysis reports on media properties, presenting findings to the customer;
- Analyzed campaign performance weekly to spot trends, test strategies and optimize plans;
- Identified and monitored KPIs for new and existing digital media properties;
- Archived historical data for future comparisons.
Operator
Unique National Service For Emergency Calls 112
02.2019 - 08.2020
- Ensuring the reception of emergency calls;
- The primary question of the appellant regarding circumstances of the occurrence of the emergency situations;
- Emergency call processing, call association of relevant data from other resources and information systems;
- Geographical location of the caller's terminal;
- Transmission to emergency services dispatchers requests and processed information regarding emergency situations.
Recruiter
Andiva Jobs
07.2018 - 12.2018
- Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer;
- Identify the candidates that have the hard and soft skills their clients are looking for;
- Registered new candidates, developing a wide-ranging database to meet client recruitment needs;
- Studied job descriptions and qualifications to determine applicant requirements;
- Established positive relationships with prospective candidates through regular communications;
- Achieved company targets for continued personal and company progression.
Education
Bachelor of Science - Economics
Moldova State University
Chisinau07.2021
Diploma of Vocational Education - Technology of Public Alimentation
Cooperative College of Moldova
Chisinau 07.2017
Skills
- Pragmatically
- Attention to detail
- Communication skills
- Analytical and problem solving
- Time management
- Stress resistant
Timeline
Customer Service Operator
Katoen Natie
02.2022 - Current
Media Planner
Zenith Media
09.2020 - 08.2021
Operator
Unique National Service For Emergency Calls 112
02.2019 - 08.2020
Recruiter
Andiva Jobs
07.2018 - 12.2018
Bachelor of Science - Economics
Moldova State University
Diploma of Vocational Education - Technology of Public Alimentation
Cooperative College of Moldova
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